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Sony KDL-46EX500 Support Question

Sony KDL-46EX500 Support Question

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Question posted by jimhoniotes on September 7th, 2011

Wide Blue Vertical Stripe

Our Sony KDL46EX500 has just started to show a wide blue background stripe on the left second quarter of the screen. It has a strange effect on the things on the screen. Any thoughts?

Current Answers

Answer #1: Posted by TVDan on September 7th, 2011 8:12 PM
This answer was accepted by the poster of the original question.
TVDan

Member since:
August 8th, 2011

Points: 4,732,000
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hopefully you have a warranty, since this is a bad LCD panel, and it's very expensive to fix. contact Sony customer affairs.


TV Dan

Related Sony KDL-46EX500 Manual Pages

Safety and Regulatory Booklet - Page 1

... cord should be pulled or grabbed by Sony and to certify that generates a magnetic field. Un enchufe de tipo conexión a tierra dispone de dos contactos y una tercera clavija de conexión a tierra. This is a structural property of the LCD panel and is not a malfunction. ☐ The LCD screen is made with this condition. ☐...
Limited Warranty (U.S. Only) - Page 1

... product. Any software is provided "AS IS" unless expressly provided for service performed by SONY. When a product or part is transferable. Term: One (1) year from the original date... are Your exclusive remedies. 4-144-386-01(2) LCD Television 12M LIMITED WARRANTY(U.S. Unless otherwise instructed by this Limited Warranty, SONY will be uninterrupted or error-free. However, any...
Operating Instructions - Page 1

... sure to the Store KDL-60EX500 / 55EX500 / 55EX501 / 46EX400 / 46EX401 / 46EX500 / 46EX501 KDL-40EX400 / 40EX401 / 40EX500 / 40EX501 / 32EX301 / 32EX400 / 32EX500 KDL-32FA600 United States Canada http://productregistration.sony.com http://www.SonyStyle.ca/registration LCD Digital Color TV Operating Instructions 4-175-274-11(1) Introducing Your New BRAVIA® Getting Started Operating the TV...
Operating Instructions - Page 2

... Macintosh is ENERGY STAR® qualified in the U.S. Depending upon your Sony dealer regarding this TV (i.e. "PlayStation" is a registered trademark and "PS3" is a trademark of Sony Computer Entertainment Inc. (KDL-32FA600 only) Your BRAVIA TV is a trademark of electric shock. • Wipe the LCD screen gently with a soft cloth. • Stubborn stains may exceed the limits...
Operating Instructions - Page 3

Contents Introducing Your New BRAVIA® Welcome to the World of BRAVIA 4 Experiencing Stunning HD with Your BRAVIA 4 The Four Steps to a Stunning HD Experience 5 TV Feature Highlights 5 Getting Started Setting Up Your TV 7 ... and Indicators 24 Using Features BRAVIA® SyncTM with Control for HDMI . . .25 Using PIP Feature 26 Favorites 27 Wide Mode 27 Wide Mode with PC 28 Inputs 28...
Operating Instructions - Page 5

...at your finger tips for easy access (page 27). ➢ Auto Wide Mode: Set your TV to automatically adjust the screen based on the signal resolution (page 27). ➢ Input Selection:...high-impact visuals from 1080 HD signals as shown here. TV Feature Highlights Your BRAVIA comes with other Sony equipment supporting the Control for HDMI function (page 25). ➢ Digital Media ...
Operating Instructions - Page 12

... PC IN AUDIO OUT (OPTICAL) AUDIO AUDIO OUT (FIX) R L VIDEO IN 1 PB Y AUDIO PC/HDMI 1 AUDIO IN 1 4 IN AUDIO-R (red) AUDIO-L (white) PR (red) PB (blue) Y (green) HD cable box/ HD satellite box Component video cable Audio cable • If your equipment has a DVI output and not an HDMI output, connect...
Operating Instructions - Page 18

...• Connect either your language: English Español Français 1 Turn on the screen to run Auto Program at later time. for more details, see Confirm RETURN Back page 11....Auto Retail Program under the Screen settings. Follow the help text provided on the TV. Press WIDE to select Wide Mode, or press MENU and select Settings, and then set Auto Wide to stop or cancel ...
Operating Instructions - Page 22

...select a channel. qf qa MUTING qg qh qs POWER "/1 Press to adjust the volume. qd WIDE Press repeatedly to select digital channels. See page 27. qf DISPLAY Press once to display the banner... exit. 9 qg V/v/B/b Press V/v/B/b to scan through channels. To scan quickly through the available Wide Mode settings. Press to move focus/highlight. qj CH +/- qa qk qh TOOLS Press to ...
Operating Instructions - Page 28

... cycle through the external inputs to select your external inputs to which you press the INPUT button. Screen PC PC Settings Wide Mode Auto Adjustment Phase Pitch Horizontal Center Vertical Center Normal 0 0 0 0 Set To change the PC Screen settings. The inputs list consists of the picture when the TV receives an input signal from...
Operating Instructions - Page 35

... recommended size. -1 Enlarges the picture so that fills the wide screen. Zoom Select to fill the display area. Auto Wide On Select On to automatically change channels (or inputs), Wide Mode is automatically replaced with minimum distortion. Normal Displays pictures in Wide Zoom Center and Zoom.) Vertical Center Allows you to move the position of the...
Operating Instructions - Page 36

...Signal Reference Chart, see page 26). Center Vertical Center Allows you to automatically adjust the display position and phase of the Screen settings. Full 2 Select to enlarge the ...left and right. In such cases, manually adjust the options below. Full 1 Select to enlarge the picture to fill the display area. Phase Adjust after Pitch to display in the original image size. Wide...
Operating Instructions - Page 46

...Wide Mode settings. For KDL-32EX301/KDL-32FA600 models Resolution Signals VGA SVGA XGA WXGA Horizontal × (Pixel) 640 × 800 × 1,024 × 1,280 × 1,280 × 1,360 × Vertical (Line) 480 600 768 768 768 768 Horizontal Vertical... to display on the television. • In plug and play, signals with a 60 Hz vertical frequency will be necessary.) 46
Operating Instructions - Page 53

...formats have poor quality Double images or ghosts Only snow and noise appear on the screen Dotted lines or stripes No color / Dark picture / Color is not correct / The picture is affected... by the signal provider. We suggest leaving this setting to display the best possible picture for BRAVIA Sync activated...
Operating Instructions - Page 54

... Cannot find connected BRAVIA Sync HDMI device Second A/V receiver is not listed on the Device List PC Input No picture / No signal Poor Picture General TV screen feels warm Wide Mode changes automatically Suddenly the picture gets smaller "Black box" on page 46. • Turn the PC off this television, the heat generated by...
Operating Instructions - Page 55

...common with your cable company for USB connected equipment. This limit includes non-supported files or just folders. These signal compressions are more visible and are filmed in aspect ratios that came ...(this is with the remote control or not, press a button on left ). • Auto Wide will clear all of the screen are added by certain digital broadcasts and DVDs which may be set to...
Operating Instructions - Page 57

... (length: refer to diagram on page 46. Stereo mini jack, 500 mVrms, (Typical) / Impedance: 47 kilohms Model name KDL- Other Information Specifications System Television system Channel coverage Panel system Speaker output (except KDL-32FA600) Speaker output (KDL-32FA600 only) Input/Output jacks CABLE/ANTENNA VIDEO IN 1/2 COMPONENT IN 1/2 HDMI IN 1/2/3/4 AUDIO OUT DIGITAL AUDIO OUT...
Operating Instructions - Page 58

...KDL- Power and others Power requirement Power consumption in use in standby 46EX400 46EX401 40EX400 40EX401 32EX400 32EX301 110-240 V AC, 50/60 Hz (U.S.A./Canada 120 V AC, 60 Hz) 245 W 170 W 135 W Less than 0.23 W with 120 V AC and with 240 V AC less than 0.4 W 32FA600 145 W Screen...× 1,080 lines (vertical) 1,366 dots (horizontal) × 768 lines (vertical) 45 × 145 (1...46EX500...
Operating Instructions - Page 59

... 18, 37 Auto Shut Off 45 Auto Wide 35 B Backlight 31 Balance 33 Bass 33 BRAVIA Sync buttons 20 Brightness 31 C CABLE/ANTENNA... Settings Channel 37 Eco 45 Parental Lock 38 Picture 31 Screen 35 Setup 41 Sound 33 Sharpness 31 Show/Hide Channels...-55 TV Rating 39 U U.S.A. Rating 40 Unrated 38 USB 9 USB Auto Start 41 V Vertical Center 35, 36 Video 29 VIDEO/AUDIO (L/R) jacks, described 8, 9 Video/Component...
Quick Setup Guide - Page 1

... to antenna, then start Auto Program to experience the stunning detail of HDTV. ■ The quality of the image). The boxy 4:3 aspect ratio (common to your BRAVIA can cancel the Auto Program by selecting Cancel. KDL-60EX500 / 55EX500 / 55EX501 / 46EX400 / 46EX401 / 46EX500 KDL-46EX501 / 40EX400 / 40EX401 / 40EX500 / 40EX501 / 32EX301 KDL-32EX400 / 32EX500 1 Your New BRAVIA® LCD HDTV...

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