Sony KDL-46EX500 - Bravia Ex Series Lcd Television Reviews
Product reviews for this Sony item
Overall Ratings
(2 ratings)
(0 ratings)
(0 ratings)
(0 ratings)
(0 ratings)
Attribute Ratings
Durability (2 ratings)Cost Effective (2 ratings)
Quality (2 ratings)
Operate as Advertised (1 ratings)
Customer Service (1 ratings)
Sony KDL-46EX500 Reviews
Anonymous-26323.... April 6th, 2011
I have spent more time with Sony with various modalities of communication that I am going nuts. They don't make it easy to communicate with Customer Support via e-mail. I have an E499217xx number and have received an offer for a replacment set for my KDL 52X BR4 which has a defective screen. Their option is to replace it with a smaller unit, a KDL 46, Plus additional monies, The set offered is a great set, but it's way tooo small for my cabinet which was built for the 52X. I have called Sony CR for any other options, and they said no, even if I pony up more money. This doesn't make sense. Guess it's time to try a Samsung!
Anonymous-24799.... March 27th, 2011
On February 25, 2011 my Sony Bravia quit working(no power). On Saturday, February 26 I called Sony customer(out-sorced) service. They sent a technician out from a somewhat local company on Tuesday, March 1. So far, I was almost impressed with the response from Sony. The tech came out and examined my TV to determine what I had already told customer service and that parts would have to be ordered. I'm a patient man, but it's now March 27 and my parts are still on back order. My TV is only 5 months old and under factory warranty. I've been in contact with Sony every week and I'm getting nowhere. They can't even tell me where the parts are, or when I may expect them.