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Sony KDL-32M3000 Support Question

Sony KDL-32M3000 Support Question

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Question posted by cumpeo123 on September 28th, 2011

We Have Power, But Not Picture Sony Kdl-32m3000

we have power, but not picture SONY KDL-32M3000

Current Answers

Answer #1: Posted by TVDan on September 28th, 2011 5:06 PM
This answer was accepted by the poster of the original question.
TVDan

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There are basically three scenarios that can happen and have your limited symptom. The first two will have to do with the back light system and the third has to do with the video system. Although a service technician should be called to verify the repair is properly diagnosed, here is a guide to help you understand what the possibilities are.

1) when you first turn it on the picture appears for a couple seconds the it goes completely black.

2) you turn it on and it remains completely black.

3) you turn it on and the picture shows a slight glow, but there is never any video.

If it was one of the first two, the you need to do this test in a very dark room and with a very bright flashlight to confirm the problem isn't with the video sections. After the TV is on point the light into the panel and look around the edges of the flashlight for evidence that there is video present. this is sometimes hard to see, but take your time, maybe hit the menu button to ensure there is a picture to see. And make sure you are careful not to scratch the screen with the flashlight, I have cloth tape on the edge of mine.

If it lights up for a couple seconds then in the dark room you need to look carefully t the over all lighting when it does show up (you may have to turn it on and off several times to get a good view of the entire lighting). Look for an area in the picture where it slightly darker. It should be in a horizontal stripe. This is the location of the lamp that's not working correctly and causing a bad feedback signal causing the inverter circuit to shut off and turning off all the other back lights. There are two thing that will cause a bad back light, the section of the inverter/balancer circuit board associated with that lamp, or the lamp itself. Dependent upon the serial number of this LCD HDTV then the part number of the inverter/balancer varies.If it's the lamp then it needs a new panel and it's not worth the cost to replace it. It lists for over $620. A technician can determine if it's the panel or the inverter/balancer circuit board.

If it never light up and there is video the it's most likely the inverter circuit board has failed and shorted out causing the fuse to open or the power supply.

finally if the screen lights up slightly, then it's either the "main" circuit board, the "T-Con" board or the cable harness that connects these two. This is generally a bad T-con and since it's not available from Sony without changing the entire panel, but this web page shows the two part numbers (again dependent upon the serial number): http://www.shopjimmy.com/catalogsearch/result/?q=Kdl-32m3000.

Although the "main" could be bad, the fact that it turns on and off, and apparently you have audio (some features of the "Main")shows that a large section of this board is working to some degree. And if in a very small number of instances the cable harness (LVDS cable) can fail.


TV Dan

Related Sony KDL-32M3000 Manual Pages

Operating Instructions - Page 1

3-213-437-14(1) LCD Digital Color TV Operating Instructions KDL-26M3000 KDL-26ML130 KDL-32M3000 KDL-32ML130 KDL-37M3000 © 2007 Sony Corporation
Operating Instructions - Page 2

...the TV in a room where the floor and walls are not of digital cable television programming in injury (see "Important Safety Instructions" on a circuit different from that may cause harmful interference to provide reasonable protection against harmful interference in accordance with part 15 of Conformity Trade Name: SONY Model: KDL-26M3000/KDL-26ML130/ KDL-32M3000/KDL-32ML130/ KDL-37M3000...
Operating Instructions - Page 3

...Control 21 Indicators 24 Using the TV Menus Navigating through TV Menus 25 Menu Descriptions 25 Using the Applications Menu 26 Using the Picture Menu 28 Using the Sound ...is a trademark. "Dolby" and double-D symbol are trademarks or registered marks of Sony Corporation. This TV incorporates High-Definition Multimedia Interface (HDMI™) technology. Blu-ray is a trademark licensed ...
Operating Instructions - Page 4

...power cord from the AC power outlet for long periods of the polarized or grounding-type plug. s Do not pinch, bend, or twist the cord excessively. s Do not allow anything to exchange it and ask your dealer or Sony...the outlet. When a cart is loose, it from tip-over the power cord. s Do not move the TV with the apparatus. Wiring When connecting cables, be left unattended and ...
Operating Instructions - Page 5

... covered. VENTILATION The slots and openings in contact with a soft cloth. Overloading This TV set Unplug the AC power cord when cleaning this could result in wire to an antenna discharge unit, size of...and it from the screen, wipe it regularly. s Never place the TV in a confined space, such as this TV. Picture distortion and/or noisy sound may gather dust and get dirty. The ventilation ...
Operating Instructions - Page 6

... of 3 - 7 times that could result in a dark room may result in moderate brightness. s Do not place any objects on the LCD panel and the frame around the screen. CARRYING THE TV Carry the TV in a wet basement, or near a swimming pool, etc. Place your hand as follows: Air circulation is recommended to dripping or...
Operating Instructions - Page 7

... liquid crystal leakage If the LCD panel gets damaged, crystalline liquid leakage may occur, or scattered broken glass may cause hazards. Attachments Do not use attachments not recommended by the impact and cause serious injury. Changing the Picture mode, Backlight setting, or enabling the Light Sensor, will improve this TV in a place where medical...
Operating Instructions - Page 9

...the stunning detail of the TV to adjust the 4:3 image to HD programming. Your BRAVIA TV can enjoy crisp, clear ...Sony ™ high-definition television. HDTV uses a wider screen than twice the vertical resolution of the signal it receives. When you compare a high-definition signal to connect other external equipment Contact your BRAVIA screen and maintains a crisp, clear, vivid picture...
Operating Instructions - Page 11

... 1 2 ~ • Do not bundle the AC power cord with the TV set). Consult your dealer about the types of TV stand. Preventing the TV from Toppling Over TV stand Table-Top Stand Bundling the Connecting Cables You can ...Top Stand instructions (supplied with other connecting cables. 11 Installing the TV ~ • The Table-Top Stand for models KDL-26M3000/KDL-26ML130/ KDL-37M3000).
Operating Instructions - Page 12

... to the Wall-Mount insert (supplied in injury. KDL-26M3000 KDL-32M3000 KDL-26ML130 KDL-32ML130 KDL-37M3000 Sony Wall-Mount Bracket Model No. Before mounting the TV on a wall by using a WallMount Bracket (sold separately). Use the following Sony TV's only with a soft cloth Table-Top Stand Model: KDL-26M3000 KDL-26ML130 KDL-32M3000 KDL-32ML130 Remove 3 designated screws only. Make sure...
Operating Instructions - Page 14

...Description HDMI (High-Definition Multimedia Interface) provides an uncompressed, all-digital audio/video interface between this TV displays all video input signals in a resolution of your A/V equipment such as PC. A third...better picture quality than composite video (5). S VIDEO does not provide sound, you need to the composite video and audio output jacks on the left side panel of the TV. ...
Operating Instructions - Page 15

...audio input of a digital audio equipment that is for the signals that this TV displays all format types of picture in its native resolution of your Cable or VHF/UHF antenna. •... HDMI connection are necessary to view 480i, 480p, 720p, and 1080i formats. Component video provides better picture quality than the S VIDEO (4) or the 480p/480i)/ composite video (5) connections. See PC Input...
Operating Instructions - Page 16

... service or high definition satellite service. For the best possible picture, connect these components to receive optimum picture quality. A 300-ohm twin lead cable can also enjoy high definition programming by radio frequency interference, resulting in Channel menu for the type of TV VHF/UHF/ CABLE input • It is strongly recommended that...
Operating Instructions - Page 18

... Standard VGA VESA VESA VESA VESA Guidelines VESA VESA Guidelines VESA • This TV's PC input does not support Sync on Green or Composite Sync. • This TV's PC VGA input does not support interlaced signals. • For the best picture quality, it is recommended to the chart below with a 60 Hz vertical...
Operating Instructions - Page 20

... POWER 1 Press to turn on the TV. Initial Setup Press to cancel. Please select your TV for completion. 2 Press V/v to search antenna channels. Allow 50+ minutes for completion. To Display the Picture in... antenna. If you can do it later by selecting the Auto Program option in your TV, you already connected Cable or Antenna, then select Yes to use an A-B RF switch...
Operating Instructions - Page 21

... can be also accessed in minutes (Off, 15, 30, 60 or 120) that you want the TV to display the External Inputs list, go through the available picture modes: Vivid, Standard, Cinema. Press repeatedly to the diagram inside the battery compartment of the remote control. Use them as a reference when operating the...
Operating Instructions - Page 24

...). Senses room light level and adjusts the screen brightness accordingly (see contacting Sony information on . Lights up to 20 seconds or may cause the Power LED to remain lit for details). Unplugging the power cord while the TV is turned off the TV. If the LED blinks in red continuously, this may be affected. •...
Operating Instructions - Page 38

...Make sure the power cord is locked to add receivable channels that are not presently in the TV's memory (page 30). TV is connected securely. ❑ Turn on the power of your Sony TV, please visit...http://www.sony.com/tvsupport 1-800-222-SONY(7669) for US Support 1-877-899-SONY(7669) for more details. ❑ Perform Auto program to select the desired picture mode (page 21). The TV turns ...
Operating Instructions - Page 41

...KDL-26ML130 KDL-32M3000/ KDL-32ML130 KDL-37M3000 Television system Channel coverage Panel system Speaker output Input/Output jacks NTSC: American TV standard ATSC (8VSB terrestrial): ATSC compliant 8VSB QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality) Analog terrestrial: 2-69 / Digital terrestrial: 2-69 Analog Cable: 1-125 / Digital Cable: 1-135 LCD...31.5 (32 class) 37...
Operating Instructions - Page 42

...) 24 INPUT 24 Installing the TV on a wall 12 J JUMP button 23 L Label Channels 30 Light Sensor Described 24 M Menu Applications 26 Channel 30 Parental Lock 31 Picture 28 Screen 29 Setup 35 Sound...PIP 27 Phase 29 Picture 28 PICTURE button 21 Picture Mode 28 POWER button 22, 24 POWER LED 24 R Rating 31 Reset 28, 40 RETURN button 22 S S VIDEO jack, described 14 Select Country 32 SERVICE ONLY 15 Setting...

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