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Sony BDP-S3200 Support Question

Sony BDP-S3200 Support Question

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Question posted by Jorobinson626 on March 22nd, 2014

Sony Dvd Player Bdp-s3200 I Cant Get Audio

Just purchased this DVD player, I'm getting a picture but no audio

Current Answers

Answer #1: Posted by StLFanMan on March 25th, 2014 9:58 AM
This answer was accepted by the poster of the original question.
StLFanMan

Member since:
August 14th, 2013

Points: 1,576,405
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Are you using an HDMI connection? If so, try these troubleshooting steps: There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection.

The following may be reasons for not hearing any sound or audio when using a HDMI® connection to connect a Blu-ray Disc® player to the TV:

  • The connection uses a HDMI-to-DVI adapter.
  • The connection uses a HDMI-to-DVI cable.
  • The TV may not be set to the appropriate HDMI video input.
  • You are trying to play a MPEG2 Program Stream (PS) file.
  • The HDMI cable may be faulty.

IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals, Specifications and Warranty information for your Sony product is available online.

Follow the steps below to troubleshoot this issue:

  1. Ensure the picture displayed on TV is from the Blu-ray Disc player and that the TV is set to the appropriate HDMI video input.

    NOTES:

    • If you have a video cable connected, in addition to the HDMI cable, then the TV may be set to the wrong video input.
    • Set the speaker output to AV AMP when using a Sony® BRAVIA® television.
  2. If using a HDMI-to-DVI adapter or cable, connect a different cable to support the audio signal.

    IMPORTANT: Since DVI inputs only support video signals, another cable type must be used to get the audio to the TV. Depending on the audio input available on the TV, use either a digital (optical or coaxial) or red & white analog cable.

  3. Turn the Blue-ray Disc player off and on again.

    NOTE: This normally resolves playback issues with MPEG2 PS files.

  4. If the issue is unresolved, try replacing the HDMI cable.
  5. If using an amplifier with HDMI cable to connect the BD player to the TV, set Audio (HDMI) on the Blu-ray Disc player to PCM to see if the amplifier produces any sound.
  6. If still unresolved, and if possible, try connecting to a different TV to determine whether or not the issue is with the Blu-ray Disc player.

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. Begin the procedure to send your Sony product into a Sony facility to be repaired, or drop it off at one of our Sony Store locations.

Answer #2: Posted by TheWiz on March 23rd, 2014 11:40 AM
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
100
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I recommend calling Sony support to have them walk you through some troubleshooting. Here is the number: 1-239-245-6368.

Related Sony BDP-S3200 Manual Pages

Operating Instructions - Page 1

Getting Started Playback Internet Settings and Adjustments Additional Information BDP-S1200/BDP-BX120/BDP-S3200/BDP-BX320/BDP-S5200/BDP-BX520 4-476-203-11(1) Blu-ray Disc™ / DVD Player Operating Instructions Thank you for your purchase. Before using this player, please read these instruction carefully.
Operating Instructions - Page 2

As the laser beam used with the equipment in this manual could void your authority to operate this Blu-ray Disc/DVD player is harmful to eyes, do not attempt to disassemble the cabinet. FCC WARNING You are cautioned that any changes or modifications not expressly approved in ...
Operating Instructions - Page 6

...other device used in both Blu-ray Disc™ and DVD media. Cinavia Notice This ... televisions are trademarks of purchase. The operation of Panasonic Corporation and Sony Corporation. • Java...experience any questions or problems concerning your player, please consult your doctor (such as...address to person. On watching 3D video images (BDP-S5200/BX520 only) Some people may adopt or ...
Operating Instructions - Page 7

... countries. • Blu-ray Disc™, Blu-ray™, Blu-ray 3D™, BD-Live™, BONUSVIEW™, and the logos are trademarks of the Blu-ray Disc Association. • "DVD Logo" is a ...2000-present Gracenote. Use or distribution of this technology outside of Sony Corporation. • MPEG Layer-3 audio coding technology and patents licensed from Fraunhofer IIS and Thomson. &#...
Operating Instructions - Page 9

Contents 2 WARNING 4 Precautions Getting Started 11 Guide to Parts and Controls 15 Step 1: Connecting the Player 17 Step 2: Preparing for Network Connection 17 Step 3: Easy Setup Playback 19 Playing a Disc 21 Playing from a USB Device 21 Playing via a Network 24 Available Options Internet (BDP-S3200/BX320/S5200/BX520 only) 26 Browsing Websites Settings and Adjustments...
Operating Instructions - Page 14

...Enters the player's home menu. The resume point for a photo folder. 14 SUBTITLE (page 30) Selects the subtitle language when multi-lingual subtitles are recorded on BD-ROMs/DVD VIDEOs....(page 20) Displays the playback and web browsing (BDP-S3200/BX320/ S5200/BX520 only) information on CDs. SEN (page 21) Accesses the "Sony Entertainment Network™" online service. For further NETFLIX ...
Operating Instructions - Page 20

...player status. z Refer also to the instruction manual supplied with the disc. You can enjoy a Blu-ray 3D Disc with your 3D- G Chapter number 20 Example: when playing a BD-ROM A Output resolution/Video frequency B Title number or name C The currently selected angle D The currently selected audio.... Enjoying Blu-ray 3D (BDP-S5200/BX520 only) Displaying the play information You can view...
Operating Instructions - Page 21

Refer to the USB jack on the home menu using Playing from a USB Device For "Playable types of files", see page 40. 1 Connect the USB device to the instruction manual supplied with the USB device before connecting. 2 Select [Video], [Music], or [Photo] category on the player (page 11).
Operating Instructions - Page 24

... to 2D image. Selects the sound track on the situation. x [Audio]: Switches the language track when multilingual tracks are recorded on BD-ROMs/DVD VIDEOs and starts playback from the beginning. x [Closed Captions] (For customers in the picture. - [MNR]: Reduces minor noise around the picture outlines (mosquito noise). x [Pause]: Pauses the playback. 24 x [Top...
Operating Instructions - Page 32

..., picture modes, audio signals, etc. [Off]: Displays information only when you press DISPLAY. The screen saver image appears when you do not use the wireless LAN that is built into the player for wireless network connection. The player's name can be changed. x [Software Update Notification] [On]: Sets the player to the network beforehand. x [Gracenote Settings] (BDP-S3200...
Operating Instructions - Page 35

... device is on the BD or DVD does not match the player. Additional Information , The device connected to [Off] (page 30). , Check that the connected AV amplifier (receiver) is compatible with the playback side facing down . Insert the disc with each HD Audio format. Sony Entertainment Network The picture/sound is not output by changing...
Operating Instructions - Page 39

...player plays BDs/DVDs according to the Compact Disc (CD) standard. Note about double-layer BDs/DVDs The playback pictures...audio settings. *2 BD-RE: Ver.2.1 BD-R: Ver.1.1, 1.2, 1.3 including organic pigment type BD-R (LTH type) The BD-Rs recorded on the disc type and the version. Additional Information Playable discs Blu-ray Disc*1 DVD*3 CD*3 BD-ROM BD-R*2/BD-RE*2 DVD-ROM DVD-R/DVD-RW DVD+R/DVD...
Operating Instructions - Page 41

... frame rate up to 60 fps. *8 The player plays AVCHD format files that are recorded on a DLNA server (BDP-S3200/BX320/S5200/ BX520 only).) *10 The player does not play ".mka" files. (This file cannot be played on a digital video camera, etc. Music Codec Extension MP3 (MPEG-1 Audio Layer III)*9 .mp3 AAC/HE-AAC*1*9 .m4a...
Simple Manual - Page 1

4-476-195-11(1) Blu-ray Disc™ / DVD Player Simple Manual To view the instructions of advanced features, please download the Operating Instructions on the following website: http://www.sony.com/bluraysupport/ 2 WARNING Getting Started 5 Remote 7 Step 1: Connecting the Player 8 Step 2: Preparing for Network Connection 8 Step 3: Easy Setup Playback 10 Playing a Disc 10 Playing from a USB ...
Simple Manual - Page 2

... a Class B digital device, pursuant to Part 15 of optical instruments with this Blu-ray Disc/DVD player is connected to rain or moisture. Pour les consommateurs Aux États-Unis. ...operating and maintenance (servicing) instructions in accordance with the limits for this occur, the player may not cause interference, and (2) this device must be of sufficient magnitude to excessive...
Simple Manual - Page 4

...; Blu-ray Disc™, Blu-ray™, Blu-ray 3D™, BD-Live™, BONUSVIEW™, and the logos are trademarks of the Blu-ray Disc Association. • "DVD Logo" is a trademark of DVD Format/Logo Licensing Corporation. • "DVD+RW," "DVD-RW," "DVD+R," "DVD-R," "DVD VIDEO," and "CD" logos are trademarks. • "BRAVIA" is a trademark of Sony Corporation. • MPEG Layer-3 audio...
Simple Manual - Page 10

...; Connect the player to the instruction manual supplied with your 3D-compatible devices using Playing side facing down 2 Press Z OPEN/CLOSE to the instruction manuals supplied with the disc. Refer to a network (page 8). • Set [BD Internet Connection] in the buda folder will be erased. 10 Enjoying Blu-ray 3D (BDP-S5200/ BX520 only...
Simple Manual - Page 11

3 Select an Internet content and a variety of on-demand entertainment using
Simple Manual - Page 13

... instruction manual supplied with the recording device. The audio output differs depending on the disc type and the version. Additional Information Playable discs Blu-ray Disc*1 DVD*3 CD*3 BD-ROM, BD-R*2/BD-RE*2 DVD-ROM, DVD-R/DVD-RW, DVD+R/DVD+RW CD-DA (Music CD), CD-ROM, CD-R/CD-RW *1 Since the Blu-ray Disc specifications are new and evolving, some...
Simple Manual - Page 14

... on a DLNA server (BDP-S3200/BX320/S5200/ BX520 only). *3 The player does not play DTS format files on a DLNA server (BDP-S3200/BX320/S5200/BX520 only). *4 The player can only play Dolby Digital format files on a DLNA server (BDP-S3200/BX320/S5200/BX520 only). *7 The player can recognize the following files or folders in BDs, DVDs, CDs and USB devices...

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