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Samsung SCH-S738C Support Question

Samsung SCH-S738C Support Question

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Question posted by kingtonytrules on September 17th, 2015

My Samsung Sch-738c Wont Go Past The Android Is Upgrading Screen. Why?

When I turn the power on to the phone it goes straight to the Android is upgrading screen. It says optimizing application 1 of 1. No matter how long I let it set it never upgrades and it's just stuck like this. How can I get past this? I've tried a hard reset and all the phone does is vibrate. And if I connect it to the computer nothing happens at all. Like I never plugged it in. I Use a USB cord for this. The same cord will charge the phone if I plug it into the wall socket but nothing happens on the computer when connected. Please help me get by this huge issue.

Current Answers

Answer #1: Posted by TechSupport101 on September 17th, 2015 10:56 PM
This answer was accepted by the poster of the original question.
TechSupport101

Member since:
May 24th, 2013

Points: 12,171,305
1,110
points
Hey - try the following
  • Connect the phone to computer (also try a friend's USB cable) with the battery removed, and the install the battery and short press the power button and observe to see if you do not get a respond from the computer.
  • If you do, then you should be able to flash in a fresh stock ROM using ODIN
  • If you get no respond still, then you will most likely have a bad USB port which will have to be serviced first. Let us know how it goes.

Answer #2: Posted by SaraST on September 23rd, 2015 2:36 PM
SaraST

Member since:
May 16th, 2012

Points: 631,500
100
points
Hi kingtonytrules! This is Sara of Straight Talk Wireless. I read your post and am sorry that you are having problems. Please send me your contact information to the following email address [email protected]. We can help you get the problem resolved right away. Please include your name, phone serial number or cell phone number. Just copy and paste your comments from the blog and include it in your email or you can chat with us live @ http://bit.ly/16DrgbW.

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...8546; From the Home screen, tap (Gallery). (Applications) ➔ Note: If you can also perform basic editing tasks, view a slideshow, set photos as wallpaper or ...caller image, and share as separate albums. The top left album contains all the pictures in the storage card. 146 The Gallery The Gallery is where you view photos and play back videos. Note: If the phone...
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... current downloaded files (Internet and Other). 1. Email Email enables you can also perform basic editing tasks, view a slideshow, set photos as wallpaper or caller image, and share as a picture message. Ⅲ From the Home screen, tap (Gallery). (Applications) ➔ 164 Downloads Provides quick access to review and create email using most email services.
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.... 1. From the Home screen, tap ➔ (Google+). Gmail is a web-based email service. Depending on your synchronization settings, Gmail can automatically synchronize with your Gmail account on page 15. 2. Gmail Google Mail (Gmail) is configured when you first set up your Google account. For more information, refer to your phone. Applications and Development 165 Sign...
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...locations at the street level. The Maps application does not cover every country or city. Ⅲ From the Home screen, tap (Maps). (Applications) ➔ Important! For best results...all of your position. 1. Press ➔ services. and then tap System settings ➔ Location Applications and Development 171 Maps Google Maps allow you to track your location or search...
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