Contacting A Live Person

I have been trying to get my lost SafeLink phone replaced for weeks, but I can not reach anyone. How in the world do I reach someone? I have a replacement code, but no where to enter it to have my phone replaced. What do I do? And why in the world are you folks so hard to get a hold of?

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Answer #1: Posted by Odin on June 30th, 2016 4:13 PM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

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1. We're an independent help site not connected with Safelink.

2. You didn't say what phone number you used. You may have called the regular number, 800-SAFELINK (723-3546). There is however a special phone number for this purpose, 800-378-1684.

3. You also have the option of writing. See the address here at the bottom.

4. Another option is to call corporate. See the contact information here: http://www.corporateofficeowl.com/SafeLink%20Wireless/Corporate%20Office.

5. For more details, see http://freegovernmentcellphoneguide.com/how-to-replace-a-lost-or-stolen-phone/.

WRITTEN REQUESTS:
SafeLink Wireless
Attention: Executive Resolution Department
9700 N.W. 112th Avenue
Miami, FL 33178

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by MattSL on July 1st, 2016 5:25 AM

MattSL

Member since:
May 16th, 2012

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Hi. My name is Matt and I work with SafeLink Wireless. We can help you with your concern. Please send us an email at [email protected] and we will address this immediately. You can also call our Customer Care Center at 611 from your SafeLink Phone (it's a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thank you.