Ricoh Aficio MP C5000 Support Question
Ricoh Aficio MP C5000 Support Question
Find answers below for this question about Ricoh Aficio MP C5000.Need a Ricoh Aficio MP C5000 manual? We have 3 online manuals for this item!
Question posted by DaMusaLi on July 18th, 2014
Aficio C6501 Does Not Send Scan To Email
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Current Answers
Answer #1: Posted by freginold on September 9th, 2014 3:26 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
There are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C5000 Manual Pages
Quick Start Guide - Page 1
www.ricoh-usa.com
Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 4
... memory until selected. Store and Print enables users to Hold Print, except files are additional feature functionality from the system HDD after printing. Document Server: Sends files directly to printing the entire job. Sample Print: Outputs the first set of a multiple-set print job so that output settings can be checked...
Quick Start Guide - Page 5
... to print files immediately while simultaneously storing data. 4-8 digit password is entered at a later date. Store and Print enables users to enter a password. Document Server: Sends files directly to the document server for accuracy prior to Hold Print, except files are automatically deleted from the system HDD after printing. Printer Properties...
Quick Start Guide - Page 10
Scanning Documents
From Copier Panel, Select Scanner - Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary.
Quick Start Guide - Page 11
... original. Set file types between email and folder scan destinations.
For manual email entry
Program email destinations into one touch buttons. Preview scan before sending. Groups and
individual addresses can be programmed. Select tabs to document i.e. Set up notification when your email is opened. Add subject heading.
Add email message. Add security features to switch...
Quick Start Guide - Page 12
Your display may vary depending on Glass 5. Select destination [email address or folder location
4. Place Originals in Feeder or on your operating system and device.) Select [E-mail] or [Folder] Tab 3. Press [Start]
(Note: Screenshots are provided for reference purposes only. Basic Scanning
1. At copier Screen Press [Scanner]
2.
Quick Start Guide - Page 13
Your display may vary depending on your operating system and device.) Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending.
Scanning Options for reference purposes only.
Quick Start Guide - Page 18
Use The Original Feed type to one or more users simultaneously. Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. When Networked, users have the option of Copier
Use to Store a FAX Destination
Users can print automatically, selectively,
for faxing documents from the...
Quick Start Guide - Page 19
... [Attach Cover] to add a fax cover to the document, you wish to fax 2. Press [Send] or [Print] You can customize your fax cover.
8. Open the document you can select more than...click the LAN-Fax M8 driver 4. At [Fax Number] type the Recipient's Fax# just as Destination] to send same fax.
7. Press [Set as if you were manually dialing the number at a Fax Machine or select from...
Troubleshooting Guide - Page 21
... Register
Complete the two page
Registration Form
Verify your information is accurate on the Summary Page before submitting
Submit when correct
You will receive confirming email showing IKON has received your application
Order supplies on line Place Service Calls on Line Submit Meter reads on line Service Calls -
User Guide - Page 14
... or down on page
Margin Adjustments - used to replicate images, center images, invert images or duplicate images
Copy Quality - erase color, change or adjust color
Scan Position -
used for hole-punching, stapling or binding
Stamps - used to move margins for background numbering, page numbering, watermarks, date stamping
Erase -
Edit/Stamp or...
User Guide - Page 22
... Press [Start] Review output but do not move image Press [Edit/Stamp] Press [Scan Position] Using directional arrows, move the image in the desired direction and them press [Start... being copied on the glass for better image placement output without moving the document. Edit/Stamp [Scan Position]
Allows users to move image on both sides of a page. Use directional arrows to move the image ...
User Guide - Page 40
Document Server Usage
Documents may be scanned or Printed to Document Server for: -Confidential Printing -Print and Hold -Sample Printing -Forms printing -File Merge (different types) -Electronic Distribution -HIPPA Compliancy -Label Printing -Cost Savings
User Guide - Page 41
List view
Document Server Displays
Preview document
Search by user name Search by file name Displays scan options
Details Preview File Management Delete File Print Specified Page
To Printing Screen
Edit user & file Info
Print one or multiple pages of a stored document
Displays printing options of a stored file
User Guide - Page 42
Scan a Job To Document Server
Place document in Document Server. optional
Press [OK] after each entry Press [Start] ... additional document you wish to see the first page of documents stored in feeder or on the glass
Press [Document Server] Press [Scan Original] Select any appropriate document options
Touch [User Name] enter your document if required - You can also view documents in the ...
User Guide - Page 48
... functionality to the document server for accuracy prior to print files immediately while simultaneously storing data. 4-8 digit password is entered at a later date. Document Server: Sends files directly to Hold Print, except files are automatically deleted from the system HDD after printing. Sample Print: Outputs the first set of a multiple-set...
User Guide - Page 51
Scanning Documents
From Copier Panel, Select Scanner - Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary.
User Guide - Page 52
... PDF, TIFF
and JPEG*
Select file stored in single page mode only. Set up notification when your email is opened. Add subject heading. Select tabs to document i.e. Preview scan before sending. For manual email entry
Program email destinations into one touch buttons.
One or two sided original. Groups and
individual addresses can be programmed.
Set...
User Guide - Page 59
...Destination
Users can print automatically, selectively,
for faxing documents from the desktop with fax Covers and other options. Confirmations can send single document to one or more users simultaneously. Select Stored Fax Destination(s) or enter a New Destination using the Numeric... option of Copier
Use to select 2 sided when originals are 2 sided and copier
Will scan and send both sides.
User Guide - Page 60
... paperless fax to SAF/HDD, the Aficio MP 6001/MP 7001/ • MP 8001/MP 9001 Series' have the ability to forward all incoming faxes directly to an administrator's email • address or folder, or you can still be installed (standard on their PC • while the system is sending the fax in addition to designated receivers...
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