Mp 6001 Fax And Scanner Functions Not Working

Hi, there are several things you can do to try to pinpoint the problem.  Can you print to the copier?  If you can print but can't scan it's likely a network issue rather than a copier issue.

Can you ping the copier from a computer?  If so, press the User Tools/Counter button on the copier and go to System Settings > File Transfer > SMTP Server.  Select the Connection Test button, and see if it succeeds or fails.  If it succeeds and you can ping the copier, the network connections should be okay.

Do you get an error when you try to scan?  If it's an authentication error, you may need to update your SMTP username and password.  If it's a transmission error, there's something else preventing the scan from going through.

For faxing, can you send or receive?  If you can't do either, verify that the phone line is plugged into the LINE port in the back of the copier, not the TEL port.  Then go to the fax screen and press the On Hook button.  You should hear a dial tone; if you do, and you still can't fax, there may be a problem with your line.  If you don't hear the dial tone, plug a phone into that phone line and see if you can hear a dial tone.  If the phone doesn't get a dial tone either, you have a problem with your line.  If the phone gets a dial tone, check to make sure the copier's volume isn't turned down and you're just not hearing the dial tone.  If the phone gets a dial tone and the copier doesn't, you may have a bad fax board.

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