Ricoh Aficio MP 5002 Support Question
Ricoh Aficio MP 5002 Support Question
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Question posted by ultrgma on May 30th, 2014
Aficio Mp 5002 Will Not Send Any Emails
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Current Answers
Answer #1: Posted by freginold on June 9th, 2014 5:07 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 5002 Manual Pages
User Guide - Page 12
... to Folder", Scan . Storing scan files on media See "Basic Procedure for Sending Scan Files by E-mail", Scan . Converting transmitted faxes to electronic formats and sending them to Electronic Formats Easily
BQX138S
Sending scan files See "Basic Procedure for Saving Scan Files on a Removable Memory Device", Scan . Sending the URL of Folder Transmission Function", Fax .
1.
User Guide - Page 17
... Can Print Data Using Various Functions
You Can Print Data Using Various Functions
CJQ614
• This machine supports network and local connections. • You can send PDF files directly to the machine for printing, without having to collate, staple, and punch holes in your prints. • You can print or delete...
User Guide - Page 21
... transmission). • This machine can receive email messages via Internet Fax.
You Can Send and Receive Faxes Using the Internet
You Can Send and Receive Faxes Using the Internet
[email protected] converts scanned document images to e-mail format, and transmits and receives this machine can send to G3 facsimiles connected to Print). • Internet Fax compatible machines and computers that...
User Guide - Page 24
... the Facsimile and the Scanner in a computer on the same network. • You can use Web Services on Devices (WSD) to send scan files to Folder). • You can send scan files directly to folders (Sending scan files by e-mail). • You can use this machine as a delivery scanner for sale. • See Fax...
User Guide - Page 113
...] key.
3. Press the [Home] key on the top left of the control panel, and press the [Scanner] icon on the [Home] screen. Basic Procedure for Sending Scan Files by E-mail
Basic Procedure for Sending Scan Files by Email
1.
User Guide - Page 114
... destinations.
7. Notice], the selected e-mail sender will receive e-mail notification when the email recipient has opened the e-mail. 9. Press the [User Tools/Counter] key. 2....UVW], [XYZ], [1] to [10]: Added to use Message Disposition Notification, press [Recept. Press [Change] under [Send File Type / Name].
6. Scan
Example: Scanning the document in the [Original Type] tab. • Press [...
User Guide - Page 119
You can be specified when sending files by e-mail or Scan to Folder, sending stored files by e-mail or Scan to send. Press [Send File Type / Name].
2. Select a file type.
3. Selectable file types differ depending on a removable memory device. File types can select one of the following file types:
• Single Page: [TIFF / JPEG], [PDF], [High...
User Guide - Page 180
...has failed.
A timeout error occurred while an attempt was made to connect the device via remote fax function.
• Check that the LAN cable is correctly ...Authentication] is correctly connected to the machine.
• For details about user code authentication, see "Sending/ Receiving Documents Using a Remote Machine (Remote Fax)", Fax . The remote fax function does not support...
User Guide - Page 198
... "You do not have a privilege to send.
This operation has been
register programs or
cancelled." Messages during Direct print from removable memory devices. If printing does not start, contact your ... number of data supported by the Direct printing function from a removable memory device
Message
Causes
Solutions
"99: Error"
This data cannot be stored: Exceeded max. This job...
User Guide - Page 201
... be saved. When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Cannot write on the memory storage device because remaining free space is insufficient." The memory device is . Cannot send the scanned data." Replace the memory device, and then press [Retry] to save the remaining data, or press [Cancel] to the memory...
User Guide - Page 202
....
• Use Scanner Journal to [Yes (per Page)] or [Yes (per page has reached the maximum email size specified in [Scanner Features]. Please re-enter."
Sending E-mail has been cancelled. E-mail Size].
• Change the [Divide & Send Email] setting to check there are likely causes of time outs:
• Too many originals per set...
User Guide - Page 204
...stored files.
"Exceeded max.
Press [Write] to write the scanned data to the memory storage device, or press [Cancel] to store.
"Exceeded maximum number of pages that has already been scanned...been sent. number of pages per file. Too many files are waiting to the memory device. Press [Send] to send the scanned data, or press [Cancel] to store the scanned pages as 1 file...
User Guide - Page 206
... email address and the administrator's e-mail address do not match. Load paper of the machine other suspended jobs press [Job List]."
Retry sending after sending jobs in standby state, and sending was... has been cancelled. Press [Send] to send the scanned data, or press [Cancel] to see whether the memory device is being scanned for delivering or sending by e-mail while storing in...
Quick Start Guide - Page 41
... scan destinations.
Set up notification when your operating system and device.)
Select file stored in single page mode only. Add email message.
Your display may vary depending on your email is opened.
* JPEG scanning in the document server. Select tabs to document i.e.
Scanner Display Panel
Check file status. Preview scan before sending.
encryption & signature.
Security Target - Page 1
... (c) 2012 RICOH COMPANY, LTD. Aficio MP 4002/5002 series Security Target
Author : RICOH COMPANY, LTD. All rights reserved. This document is a translation of Aficio MP 4002/5002 series Security Target are reprinted with written permission from IEEE, 445 Hoes Lane, Piscataway, New Jersey 08855, from IEEE 2600.1, Protection Profile for Hardcopy Devices, Operational Environment A, Copyright ©...
Security Target - Page 8
... TOE Versions
Ricoh Aficio MP 4002, Ricoh Aficio MP 4002G, Ricoh Aficio MP 5002, Ricoh Aficio MP 5002G, Savin MP 4002, Savin MP 4002G, Savin MP 5002, Savin MP 5002G, Lanier MP 4002, Lanier MP 4002G, Lanier MP 5002, Lanier MP 5002G, nashuatec MP 4002, nashuatec MP 5002, Rex-Rotary MP 4002, Rex-Rotary MP 5002, Gestetner MP 4002, Gestetner MP 5002, infotec MP 4002, infotec MP 5002 "Fax Option Type...
Security Target - Page 15
...-7348 - Selection of the document sets are available for Product
- MP 4002/4002SP/5002/5002SP Aficio MP 4002/4002SP/5002/5002SP User Guide D129-7803
- Manuals
D645-7900
Copyright (c) 2012 ...Card Slots for customer engineer and for printing directly from the slot. MP 4002/4002SP/5002/5002SP Aficio MP 4002/4002SP/5002/5002SP Read This First D129-7813
- Network Unit The Network Unit...
Security Target - Page 16
... RICOH Aficio MP 4002/MP 5002 LANIER MP 4002/MP 5002 SAVIN MP 4002/MP 5002 D129-7886
- MP 4002/MP 4002SP/MP 5002/MP 5002SP Aficio MP 4002/MP 4002SP/MP 5002/MP 5002SP
D129-7883
- Notes for Administrators: Using this Machine in a Network Environment Compliant with IEEE Std. 2600.1TM-2009
D129-7923
- Manuals MP 4002G/MP 4002SPG/MP 5002G/MP 5002SPG Aficio MP 4002G/MP 4002SPG/MP 5002G/MP...
Security Target - Page 17
...-2009
D129-7922
- SOFTWARE LICENSE AGREEMENT D645-7900
- Printer/Scanner Drivers and Utilities RICOH Aficio MP 4002/MP 4002SP/MP 5002/MP 5002SP MP 4002/MP 4002SP/MP 5002/MP 5002SP infotec MP 4002/MP 4002SP/MP 5002/MP 5002SP D129-7892
- Notes for Security Guide D143-7347
- FAX OPTION TYPE 5002
(Machine Code: D629)
INSTALLATION PROCEDURE
For Machine Code: D129/D130 Copiers D629-8610...
Security Target - Page 18
... Components MFP
FCU
Guidance Documents for Security Guide D143-7348
- MP 4002/4002SP/5002/5002SP Aficio MP 4002/4002SP/5002/5002SP Read This First D129-7814
- Printer/Scanner Drivers and Utilities RICOH Aficio MP 4002/MP 4002SP/MP 5002/MP 5002SP Gestetner MP 4002/MP 4002SP/MP 5002/MP 5002SP LANIER MP 4002/MP 4002SP/MP 5002/MP 5002SP D129-7895
- Help 83NHCEENZ1.00 v124
- The direct users...
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