Ricoh Aficio MP 5001 Support Question
Ricoh Aficio MP 5001 Support Question
Find answers below for this question about Ricoh Aficio MP 5001.Need a Ricoh Aficio MP 5001 manual? We have 4 online manuals for this item!
Question posted by gasptastu on March 31st, 2014
Ricoh Won't Scan To Email
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Current Answers
Answer #1: Posted by freginold on April 29th, 2014 7:17 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 5001 Manual Pages
Quick Start Guide - Page 1
www.ricoh-usa.com
Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 3
Printing a Document
Open your document to Print Select [File>Print) Select the Ricoh Print driver Enter desired number of copiers Press [OK]
To add any finishing options to the document
Press [Properties]
At [Duplex] Select [Top to Top] ...
Quick Start Guide - Page 6
Printing To Document Server
Open your document to Print
Select [File>Print]
Select the Ricoh Print driver Press [Properties] At [Job Type] open the drop down window
and choose [Document Server] Press [OK] Press [Details] Enter user Information:
User ID (if applicable) or leave blank File Name Password (if applicable) User Name Press [OK] repeatedly to print
Quick Start Guide - Page 9
...Printing - Large & Small
Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab Select Duplex... internal trays (copier cannot staple a booklet document in portrait mode) Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab Select Duplex>booklet Select Staple>2 at center At ...
Quick Start Guide - Page 10
Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary. Scanning Documents
From Copier Panel, Select Scanner -
Quick Start Guide - Page 11
... sending.
encryption & signature. Set sender from list of registered users.
* JPEG scanning in the document server.
For manual email entry
Program email destinations into one touch buttons.
Groups and
individual addresses can be programmed. Scanner Display Panel Options
Check file status. One or two sided original. Add ...
Quick Start Guide - Page 12
Select [E-mail] or [Folder] Tab 3. Press [Start]
(Note: Screenshots are provided for reference purposes only. Place Originals in Feeder or on your operating system and device.) Basic Scanning
1. Select destination [email address or folder location
4. Your display may vary depending on Glass 5. At copier Screen Press [Scanner]
2.
Quick Start Guide - Page 13
Your display may vary depending on your operating system and device.) Scanning Options for reference purposes only. Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending.
Quick Start Guide - Page 18
... The Original Feed type to one or more users simultaneously. Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. When Networked, users have the option of Copier
Use to Store a FAX Destination
Users can print automatically, selectively,
for faxing documents...
User Guide - Page 2
See page 2 for easy viewing. Understanding Your Ricoh Control Panel
To access system administrator tools and counter information
Clears screen to default settings
The program button allows you to store
frequently used job ...
User Guide - Page 14
used to move margins for cleaning edges and borders, page centers
Edit Image - erase color, change or adjust color
Scan Position -
used for hole-punching, stapling or binding
Stamps -
Used for background numbering, page numbering, watermarks, date stamping
Erase - used for moving copy image up ...
User Guide - Page 22
... [Start] Repeat as necessary until desired placement is made. Place image on the glass for better image placement output without moving the document. Edit/Stamp [Scan Position]
Allows users to adjust image (books) being copied on Glass Press [Start] Review output but do not move image Press [Edit/Stamp] Press...
User Guide - Page 40
Document Server Usage
Documents may be scanned or Printed to Document Server for: -Confidential Printing -Print and Hold -Sample Printing -Forms printing -File Merge (different types) -Electronic Distribution -HIPPA Compliancy -Label Printing -Cost Savings
User Guide - Page 41
List view
Document Server Displays
Preview document
Search by user name Search by file name Displays scan options
Details Preview File Management Delete File Print Specified Page
To Printing Screen
Edit user & file Info
Print one or multiple pages of a stored document
Displays printing options of a stored file
User Guide - Page 42
... in Document Server. You can also view documents in feeder or on the glass
Press [Document Server] Press [Scan Original] Select any appropriate document options
Touch [User Name] enter your document if required - Scan a Job To Document Server
Place document in the thumbnail view to store
Shows a list view of the document...
User Guide - Page 52
...
and JPEG*
Select file stored in single page mode only.
Set sender from list of registered users.
* JPEG scanning in the document server. Scanner Display Panel
Check file status. Set file types between email and folder scan destinations.
Groups and
individual addresses can be programmed.
Add subject heading. Select tabs to document i.e. Preview...
User Guide - Page 60
... directly to an administrator's email • address or folder, or you can program the Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series to forward faxes • from specific senders directly to the
• Fax Option Type 9001. This removes • customer resistance to switching from existing LAN-Fax solutions to Ricoh's, as the primary task...
Reference Guide - Page 2
Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10
2 Table of Contents
Table of Contents ...2 Changing Modes ...3 Basic Copy Features ...4
Paper Selection...6 Duplex...6
Making ...
Reference Guide - Page 3
... platen and follow the standard copy procedures (See Basic Copy Features).
• Document Server Mode Documents can be sent via email or folder when the machine is in a variety of the machine. To toggle between modes, press the appropriate button on ... Mode - The available modes are located on the left . Copies of the display screen. Changing Modes
The Ricoh MP 5001 can be sent to the...
Reference Guide - Page 9
... and press the [Scanner] key on your device.
2.
a. 4MB= Approximately 40 Black and White pages b. 4MB= Approximately 10 Color pages 2. Please see Scan Settings below for steps to .
3.
Press [E-mail], and then select the recipient you want to send the scan to change this setting.
9 Scanning to email is limited to a 4MB file size. Notes...
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