Ricoh Aficio MP 2851 Support Question
Ricoh Aficio MP 2851 Support Question
Find answers below for this question about Ricoh Aficio MP 2851.Need a Ricoh Aficio MP 2851 manual? We have 2 online manuals for this item!
Current Answers
Answer #1: Posted by freginold on October 22nd, 2014 3:53 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP 2851 Manual Pages
Reference Guide - Page 2
... Two‐sided Copies from Two‐sided Originals (2 - 2 sided 6 Finishing...7 Print Features...7 Accessing the Print Driver...7 Finishing Options...8 Two - Sided Printing...8 Basic Scan to Email or Folder Features...9 Calling for Service...10 Ordering Supplies...10
2
Reference Guide - Page 3
Changing Modes
The Ricoh MP 2851/3351 can produce in a variety of the display screen. Documents can be sent via email or folder when the machine is in this mode.
• Printer Mode - The available modes are produced while in the Automatic Document Handler/glass platen ...
Reference Guide - Page 7
Please refer to your networked computer. Print Features
The Ricoh MP 2851/3351 can also be used as they are able to access the print options directly from the 'File' drop down list. Accessing the Print Driver
1. ...
Reference Guide - Page 8
...
The following is captured
when producing the two-sided document. 4. Select 'OK' to begin printing. Staple - Copies are produced. Enter the number of the Ricoh 2851/3351.
1. Select
'Properties' to open the printing properties for the document. 2. The user can adjust the position of the document and margins to open the...
Reference Guide - Page 9
...placed Face Up in the Document Feeder
Figure 2: Document is placed Face Down on the Platen Glass
1. Scanning to email is scanned has a color document.
a. 4MB= Approximately 40 Black and White pages b. 4MB= Approximately 10 Color ...which means if the document has color on your device.
2. Press [E-mail], and then select the recipient you want to send the scan to.
3. Press the [Start] key.
Security Target - Page 1
All Rights Reserved. Page 1 of 81
Aficio MP 2851/3351 series with Fax Option Type 3351 Security Target
Author Date Version
: RICOH COMPANY, LTD., Yasushi FUNAKI : 2010-06-17 : 1.00
Copyright (c) 2010 RICOH COMPANY, LTD.
Security Target - Page 5
... 74 7.1.7 SF.NET_PROT Network Communication Data Protection Function 75 7.1.7.1 Use of Web Service Function from Client Computer 75 7.1.7.2 Printing and Faxing from Client Computer 75 7.1.7.3 Sending by E-mail from TOE 75 7.1.7.4 Delivering to Folders from TOE 75 7.1.8 SF.FAX_LINE Protection Function for Intrusion via Telephone Line 75 7.1.9 SF.GENUINE MFP Control...
Security Target - Page 7
Manufacturer : RICOH COMPANY, LTD. MFP Name
:
Ricoh Aficio MP 2851, Ricoh Aficio MP 3351 Savin 9228, Savin 9233 Lanier LD528, Lanier LD533 Lanier MP 2851, Lanier MP 3351 Gestetner MP 2851, Gestetner MP 3351 nashuatec MP 2851, nashuatec MP 3351 Rex-Rotary MP 2851, Rex-Rotary MP 3351 infotec MP 2851, infotec MP 3351
MFP Software /Hardware Version :
Software
System/Copy Network Support ...
Security Target - Page 8
...non-TOE configuration items.
1.3.1 TOE Type
The TOE is a digital MFP, which is an IT device that provides the functions of a copier, scanner, printer, and fax (optional). Users can use..., or a client computer connected to networked servers or client computers. Users can be connected to other devices over a network, telephone line, or USB connection, according to be located in a general office. ...
Security Target - Page 10
...mail. Telephone Line A telephone line is installed. All Rights Reserved. Firewall A firewall is a device that is set between the internal and the external network and protects the internal network from an ...external fax when the optional fax is a line used for the TOE to send the document data stored in Figure 2): Operation Panel Unit, Engine Unit, Fax Unit, Controller...
Security Target - Page 11
...and the Operation Panel Control Board. The Printer Engine is an output device for use by users. All Rights Reserved. The Scanner Engine is ...Panel Unit (hereafter "Operation Panel ") The Operation Panel is an interface device that is installed on the LCD touch screen after input information has been... is an input device to the MFP Control Software, or in the Operation Panel Control ...
Security Target - Page 12
.... Controller Board The Controller Board contains Processors, FlashROM, RAM, NVRAM, and Ic Key. It is normally covered. Network Unit Network Unit is a device that has a modem function to send and receive fax data when connected to a telephone line.
Page 12 of 81 Fax Unit (optional) The Fax Unit is an interface board...
Security Target - Page 13
... guidance documents are as follows: [English version-1]
- 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Operating Instructions About This Machine
- 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 Operating Instructions Troubleshooting
- Notes for Users
9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - App2Me Start Guide - All Rights Reserved. Manuals for Users...
Security Target - Page 14
... Scanner Guide - Manuals for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351 - Safety Information for Administrators: Using this Machine in a CC-Certified Environment - Notes for Aficio MP 2851/Aficio MP 3351 - Manuals for Users - Notes for Users MP 2851/3351 Aficio MP 2851/3351 A
Page 14 of 81
Copyright (c) 2010 RICOH COMPANY...
Security Target - Page 15
...MP 2851/3351 Aficio MP 2851/3351
-
MP 2851/MP 3351 MP 2851/MP 3351 Aficio MP 2851/3351 Operating Instructions About This Machine - Manuals for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851/3351
Copyright (c) 2010 RICOH COMPANY, LTD. Manuals for Administrators Security Reference Supplement 9228/9233 MP 2851/3351 LD528/LD533 Aficio MP 2851...
Security Target - Page 23
... and print Data).
1.4.5.1
Document Data
Document data is created from unauthorised access and leakage. Document data stored in the D-BOX. From the network or from a device connected to the e-mail address). 2.
Printed out. All Rights Reserved.
Importing Document Data Document data can be deleted. Sent to the TOE, so that the...
Security Target - Page 26
... assumed threats related to the use Security Management Functions may breach the limits of Security Management Function) Persons not authorised to the TOE through the device's interfaces (the Operation Panel, network interface, USB Port, or SD card interface).
Security Target - Page 31
... example, if the authorised user is the general user, the TOE allows the general user to perform operations on document data that are recorded in a device other than the TOE. As specified by O.AUDIT, and the function for reading audit logs is available to use the functions for which the TOE...
Security Target - Page 77
...a specified value for digital "multi function product".
A hardware device that comprise the MFP and controls their operation. A chip that can also send document files to a fax that are used, or a ... controls the operation of an MFP. All Rights Reserved.
The Ic Key holds the keys for sending files to a client computer and receiving files from a client computer via a network or USB ...
Security Target - Page 80
... and stores it in the document data ACL but are four types of general users that converts print data received by the TOE. A display -input device that controls access to a registered administrator.
Networks managed by an organisation that assigns responsibility for MFP operation by users. General users who has the machine...
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