Ricoh Aficio MP 2500 Support Question
Ricoh Aficio MP 2500 Support Question
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Question posted by ssarableh on September 10th, 2023
Ricoh Aficio Mp2500 Sc411 Error After Copying
My ricoh aficio mp2500 that worked fine bud after each copy oceared number sc411 error I change only fingers and after ir ocared this error
Current Answers
Answer #1: Posted by freginold on September 10th, 2023 5:58 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
It sounds like an issue with the transfer roller assembly (the black roller with the silver teeth). Unless you can see something obviously wrong with it -- bent teeth, contacts out of place, etc.-- the most likely fix is to replace that whole transfer roller assembly.
Some discussion, and the same solution, here:
https://www.copytechnet.com/forums/ricoh-savin-gestetner-lanier/80290-mp-2500-sc411.html
Some discussion, and the same solution, here:
https://www.copytechnet.com/forums/ricoh-savin-gestetner-lanier/80290-mp-2500-sc411.html
Answer #2: Posted by aureliamarygrace on September 10th, 2023 6:03 AM
aureliamarygrace
Member since:
December 31st, 2012 Points: 1,682,568
Member since:
December 31st, 2012 Points: 1,682,568
The SC411 error code on a Ricoh Aficio MP2500 indicates a drum potential sensor voltage problem. This error typically occurs after making copies. Here are a few steps you can follow to troubleshoot and potentially resolve the issue:
Turn off the printer: Start by turning off the printer and unplugging it from the power source. Wait for about a minute before proceeding to the next step.
Check the drum unit: Open the front cover of the printer and locate the drum unit. Make sure the drum unit is properly installed and seated in its designated position. Remove it and reseat it firmly, ensuring it is properly aligned.
Clean the drum unit: Take a clean lint-free cloth or a cotton swab and gently clean the drum unit's metal contacts. This will help remove any dirt or debris that may be interfering with proper voltage sensing.
Reset the printer: After cleaning, reinsert the drum unit into the printer and close the front cover. Plug the printer back into the power source and turn it on. Check if the SC411 error still persists.
Answer #3: Posted by SonuKumar on September 10th, 2023 8:08 AM
SonuKumar
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May 9th, 2021 Points: 16,620,300
Member since:
May 9th, 2021 Points: 16,620,300
The agreed solution was to replace the whole transfer roller assembly because of a broken contact terminal in the discharge plate housing
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
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Related Ricoh Aficio MP 2500 Manual Pages
Copy Reference - Page 75
The second mode selected will be the mode you are working in.
: These modes cannot be the mode you specify these ...65 BAN020S
*1 Originals longer than 432 mm (17 in). *3 An error message appears if you are working in ) cannot be used together.
3. Appendix
This chapter describes the copy machine's specifications and the function compatibility.
The following shows the combinations ...
Copy Reference - Page 86
Operating Instructions Copy Reference
Type for 7025/DSm625/LD125/Aficio MP 2500 EN USA D327-7570
Facsimile Reference - Page 11
... number of devices that could affect the operation of the equipment.
But if advance notice is not practical, the telephone company will provide advance notice in order for repair or warranty information, please contact Ricoh Americas Corporation Customer Support Department at 1-800-FASTFIX.
H In the event of operation problems (document jam, copy jam, communication error...
General Settings Guide - Page 128
...cancelled.
❖ Job Separation
You can set the number of memory used in Font Priority or Frame Priority, according to have a memory overflow error report printed. Font Priority setting uses memory for high...is Off. Subsequent pages are not printed. The default setting is Off.
❖ Copies You can enable Job Separation. The default setting is Frame Priority.
❖ Duplex You...
General Settings Guide - Page 299
... Firmware Version, 57 Folder TX Result Report, 83 Font Number (PCL Menu), 124 Font Pitch (PCL Menu), 124 Font... Copier Auto Reset Timer (copier), 45 Copier Features, 71 Copies, 120 Copy Count Display, 39 Courier Font (PCL Menu), 124
D..., 120 Bypass Tray Priority, 120
C
Center Mark, 77 Change PDF Password, 127 Channel, 51 Checkered Mark, 77 Communication Mode...Error Log, 117 Ethernet Speed, 47 Ext.
Network Guide - Page 102
...tray 3. There is nearly full. Memory shortage has occurred while the document was working. Other error has occurred. Waste toner bottle is a problem with tray 1. There is a ...Malfunction: Tray 3
Malfunction: Tray 4
Memory Low: Copy
Memory Low: Data Storage
Memory Low: Fax Scanning
Memory Low: Scanning
Miscellaneous Error Mismatch: Paper Size
Mismatch: Paper Size and Type
Mismatch...
Network Guide - Page 130
...unfinished print jobs] in the registry. We strongly recommend testing this function in your work.
• The settings for optional equipment will be restored to its defaults each ...large number of bitmap images or using the server in a WAN environment over dial-up lines such as ISDN, printing may not be possible or errors may ... copying the client's local printer data to the MetaFrame server.
Network Guide - Page 143
...MD5 Message-Digest Algorithm Copyright© 1991-2, RSA Data Security, Inc. License to copy and use derivative works provided that it is a trademark of the UPnP Implementers Corporation. RSA Data Security,... disclaim any particular purpose. The Bluetooth® word mark and logos are owned by Ricoh Company, Ltd. is " without express or implied warranty of any part of this ...
Printer Reference - Page 6
... Directly 73 Printing Method ...73 Using DeskTopBinder Lite 73 Using commands ...76
Unauthorized Copy Control 77 Using [Data security for copying 78 Using [Mask type:] ...80 Important Notice...81
Form Feed...82 Printing from the computer 86
Checking the Error Log 87 Printing with the Finisher 88 Collate ...89
Collate ...89 Rotating Collate...
Printer Reference - Page 7
...Declaration of Conformity Product Name: Printer/Scanner Unit Model Number: 7025/DSm625/LD125/Aficio MP 2500 Responsible party: Ricoh Americas Corporation Address: 5 Dedrick Place, West Caldwell, NJ 07006 Telephone number: 973-882-2000 This device complies with the instructions, may not cause harmful interference, and 2. Caution: Changes or modifications not expressly approved by one more of...
Printer Reference - Page 94
... paper jam occurred.
• Even if the paper jam occurred in the machine, the error will not be as intended.
❒ When printing restarts after removing jammed paper, the ... finisher. Reference For details about optional finisher, see About This Machine, General Settings Guide and Copy Reference.
To remove paper misfeeds, see the printer driver Help.
Make sure you read the ...
Printer Reference - Page 102
..., 95 Bypass tray, 10, 13
C
Canceling a job, 85 Collate, 89 Control keys, 5 Control panel, 6 Copy Reference, i Custom size paper, 10, 14
D
data security for copying, 78 Display panel, 4 document defaults, PCL, 62 document defaults, RPCS, 70
E
Envelope, 16 Error log, 87
F
Facsimile Reference, i Finisher, 88 Font Manager 2000, 55 Fonts, 93
G
General Settings...
Troubleshooting - Page 6
... 42 Status Messages...42 Alert Messages ...43 Printing the Error Log 45
When You Cannot Print 46 Other Printing Problems 49
iv Troubleshooting When Using the Copy Function
When a Message Is Displayed 11 When You Cannot Make Clear Copies 14 When You Cannot Make Copies As Wanted 17
When Memory Is Full 19
3. Troubleshooting...
Troubleshooting - Page 13
...5 Solution
Add paper. See p.87 "Loading Paper".
Record the code number shown on the display panel, and then refer to the network.
•... You can use other functions normally. Note
❒ If an error occurs in red, even if you are not printed out.
The...lit is unable to the network, and that the machine is no copy paper left. See "When a Message Is Displayed" of each chapter....
Troubleshooting - Page 58
loaded reverse
side up optional devices on special paper, check its surface carefully. Use of non-recommended toner can ...manufacturer-genuine toner. Contact your service representative. A non-Windows OS is being used. See "Copy Paper", About This Machine.
Set up . An error might Check the machine's display panel to resume printing.
Characters differ The print densi- Adjust the...
Troubleshooting - Page 69
... The use this function is working properly.
61 Contact the administrator. LDAP server search timed out.
Exceeded max.
played.
A network error has occurred and connection has ...crowded. You have exceeded the Search again after changing the number of search maximum displayable number. See "Placing Originals", Copy Reference. Specified group contains some e-mail destinations and...
Troubleshooting - Page 73
... detect the paper size of the computer or copy Winsock from the operating system CD-ROM.
Cannot specify any more scanning area. The maximum number of scanning areas that ready in use ..... Contact your An unrecoverable error has ocservice repre-
Check whether the originals are using the TWAIN driver. The name is not available on the specified device. Lift the ARDF by...
Troubleshooting - Page 86
...result differs from the display. See "Copy Paper", About This Machine. Contact your service
quality and other problems. representative.
See "Checking the Error Log", Printer/Scanner Reference. Adjust the...driver.
6
Print result differs from the display.
Characters differ from the display. See "Copy Paper", About This Machine. If the Data In indicator is blinking, data is being ...
Troubleshooting - Page 123
... paper size, 92 Changing the paper size in the paper tray, 93 Cleaning the machine, 113 Combination chart, 9 Combine, 17 Copies appear dirty, 14 Copies are too light, 14
D
DDST unit, 69 Display is off, 6 Duplex, 17
E
Edit, 17 End fence, 93 Environments to avoid, 110 Error indicator, 3 Error log, 45, 74 Error Mail Notification, 38...
Troubleshooting - Page 124
..., 103 Removing jammed staples, 108 Removing toner, 98 Replacing toner, 98 Reverse side of original is copied, 6, 14
S
Scanned image contains white spaces, 57, 82 Scanned image is dirty, 57, 82... box not displayed, 58 Selecting the paper size with user tools, 95 Server-Generated Error E-mail, 38 Shadow appears on copies, 14 Side fences, 93 Stamp cartridge replacement, 101 Status messages, 42, 71
T...
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