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Plantronics Voyager Edge Support Question

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Question posted by shawncupi on March 14th, 2017

Just Recieved New Edge, And Set It Up So It Would Charge For The First Time, It

Bought a new voyager edge, and cant seem to get it to do anything, wont charge or light up[ on the cable or the charger. The charger case charges fine. Any Advice?Thanks

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Related Plantronics Voyager Edge Manual Pages

Voyager Edge User Guide - Page 2

... language 7 Charge 8 Use the charge case 9 Fit 10 Adjust the fit 10 The Basics 11 Make/Take/End Calls 11 Mute 12 Adjust the volume 12 Use Smart Sensors 12 Play or pause streaming audio 13 More Features 14 Voice alerts 14 Voice commands 14 Use two phones 15 Change headset settings 15 Update headset firmware...

Voyager Edge User Guide - Page 3

What's in the box Headset with medium eartip Car charger* Combo cable charger* Earloop Small and large eartip NOTE *Charger style may vary by product. 3

Voyager Edge User Guide - Page 4

Headset overview Call button Volume button Charge port Mute button Voice button Play/Pause button Power button Headset LED (indicator light) 4

Voyager Edge User Guide - Page 5

Charge case LEDs; Charge case overview IMPORTANT Fully charge the charge case prior to use. indicates case/headset battery status Headset: Swipe charge case for headset battery status Charge case: Swipe charge case for headset battery status Micro USB charge port 5

Voyager Edge User Guide - Page 6

... Bluetooth® on your phone and set it on. Once successfully paired, you hear "pairing successful" and the headset indicator lights stop flashing. 6 If necessary, enter...PLT_Edge." Bluetooth pairing 1 Wearing your headset, power it to search for new devices. • iPhone Settings > Bluetooth > On* • Android™ > Bluetooth: On > Scan for new devices. 4 Select "PLT_Edge." If...

Voyager Edge User Guide - Page 7

Select language Once your headset is paired and connected to select the headset language. 7 The language selection directions repeat in every supported language. 3 Follow the voice-guided prompts to your headset, power it on. 2 Press and hold the Volume up + and down - buttons together until you can change the headset language. 1 Wearing your phone, you hear "welcome."

Voyager Edge User Guide - Page 8

... cable Off Charging complete Battery high Battery medium Battery low Battery critical 8 TIP To check the headset battery status, tap the Call button while wearing your headset or tap the Voice button and say "check battery." The indicator light turns off once charging is complete. TIP To reset the accuracy of the talk time prompt, deplete the headset...

Voyager Edge User Guide - Page 9

... for charge case and headset Battery high Battery medium Battery low Battery critical; The LEDs indicate the battery status. IMPORTANT Fully charge the charge case prior to use. Recharge case/headset 9 Use the charge case A fully charged case can supply an additional 11 hours of headset talk time. Check the charge case or headset battery status by swiping either the case or headset icons...

Voyager Edge User Guide - Page 10

Fit Adjust the fit The loop of the gel eartip tucks into the back curve of your ear for a stable fit. 1 With the headset powered off, replace the eartip with one of the two alternate sizes if it feels loose or tight in you ear. 2 To adjust the ﬁt, rotate the eartip on the headset or add the optional clip-on earloop. 10

Voyager Edge User Guide - Page 11

...voice-enabled assistant, press the call button wait for 2 seconds and 11 to end current call, then tap the Call button again to answer new End a call Tap the Call button to answer call, or • Say "answer" after call is announced, or • Tap the... Double-tap the Call button . The Basics Make/Take/End Calls Answer a call Choose: • Put on the headset to end current call.

Voyager Edge User Guide - Page 12

... 12 While not on . To reset the sensors, charge your contacts during a call from your phone • Resume streaming audio Taking off your headset will be necessary) • if the caller is stored... minutes when mute is preset out-of a contact calling you so you can automatically perform time-saving functions. You hear "mute on your phone supports Phone Book Access Profile (PBAP) •...

Voyager Edge User Guide - Page 14

... tells you the full list of voice commands three different ways. • Select a new headset language using your headset (see Select language)* • Download and install the HUB app on your phone (... To install a new language that is not listed on your headset or in English. Voice commands for Cantonese, Danish and Norwegian must be spoken in the HUB settings, download and install...

Voyager Edge User Guide - Page 15

....com/myheadset) NOTE * To install a new language that is not a headset voice command and only works with the MyHeadset Updater tool installed. 1 Connect your headset and USB cable to your computer. 2 Download the MyHeadset Updater tool by pressing the Call button for 2 seconds. Change headset settings You can also change the headset settings two different ways. • Download...

Voyager Edge Product Sheet - Page 1

... Smart. VOICE COMMANDS AND SENSORS Just say "Answer" to take a call or let the sensors automatically answer as you don't have to 6 hours talk time without using fully-charged case and headset; LANGUAGE OPTIONS During set up to 10 more information about the Voyager Edge or other countries. Sidetone detection - Plantronics and Voyager are the property of Plantronics, Inc...

Voyager Edge Document of Conformity - Page 1

... Senior Vice President, Technology, Development & Strategy and CTO This Declaration of Conformity is based on the restriction of the use of Manufacturer Product Name: Bluetoote Headset, PITE14 Plantronics BV Southpoint, Building C Scorpius 140 2132 LR Hoofddorp The Netherlands This Products have been designed and manufactured in Plantronics CE Marking Verification Report...