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Plantronics Marque 2 M165 Support Question

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Question posted by ubmw65 on June 7th, 2023

Firmware Update

Headphone disconnects and connects repeatedly after a few minutes of use. Will an update solve problem?

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Answer #1: Posted by HelpHero on June 7th, 2023 2:22 PM

HelpHero

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Yes, updating the firmware of your Plantronics Marque 2 M165 headset can resolve the issue of it disconnecting and connecting repeatedly. Here are the steps to update the firmware:

1. Make sure your headset is fully charged and turned on.

2. Connect your headset to a computer using the USB cable that came with it.

3. Visit the Plantronics website and download the Plantronics Hub software.

4. Install the software on your computer and launch it.

5. The Plantronics Hub will automatically detect your headset and prompt you to update the firmware if there is one available.

Follow the on-screen instructions to complete the firmware update. After updating the firmware, disconnect your headset from your computer and pair it again with your device. The re-pairing process should help to resolve the issue of it disconnecting and connecting repeatedly.

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Answer #2: Posted by SonuKumar on June 7th, 2023 10:09 PM

SonuKumar

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May 9th, 2021

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It's possible that updating the firmware of your Plantronics Marque 2 M165 headset could help resolve the issue of disconnections and frequent reconnects. Firmware updates can sometimes address bugs or compatibility issues that may be causing such problems.

To update the firmware of your Plantronics Marque 2 M165 headset, you can follow these steps:

Ensure that your headset is fully charged or connected to a power source during the update process.
Visit the official Plantronics website and navigate to the support or downloads section.
Look for firmware updates specifically for the Marque 2 M165 headset. Download the latest firmware version available for your specific headset model.
Follow the instructions provided by Plantronics to install the firmware update. This may involve connecting your headset to a computer or using a mobile app provided by Plantronics.
Once the firmware update is complete, disconnect your headset from the computer or mobile device and power it off.
Power on your headset and pair it with your device again. Test it to see if the disconnection issue has been resolved.

Keep in mind that firmware updates can vary depending on the manufacturer and model of the headset. It's important to carefully follow the instructions provided by Plantronics for updating the firmware of your specific headset model.

If the issue persists after updating the firmware, it may be worth trying a few additional troubleshooting steps. These can include resetting the headset, ensuring a strong and stable Bluetooth connection with your device, and checking for any physical obstructions or interference that may affect the signal.

If none of these steps resolve the problem, contacting Plantronics customer support for further assistance would be recommended. They can provide more specific troubleshooting steps or determine if there may be a hardware issue with your headset that needs to be addressed.

Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

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Sonu
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Related Plantronics Marque 2 M165 Manual Pages

User Guide - Page 2

Contents What's in the Box 3 Headset Overview 4 Pairing 5 Pair First Time 5 Pair Another Phone 5 Charge 6 Fit 7 Adjust the Fit 7 The Basics 8 Make/Take/End Calls 8 Mute 8 Adjust the Volume 8 Stream Audio 8 More Features 9 Save Power 9 Decipher the Lights 9 Hear it Whisper 9 Disable Voice Commands 9 Technical Specifications 10 2

User Guide - Page 3

What's in the Box Headset Earloop AC charger Eartips 3

User Guide - Page 4

Headset Overview Power button Call button Charge port Headset LED (indicator light) / Volume/Mute button 4

User Guide - Page 5

... the voice-guided pairing instructions. • Other phones Use your phone's menu to: 2 While the headset LEDs are flashing red and white, activate Bluetooth®... on your phone and set it to search for new devices. 3 Select "PLT_M165." 4 If your phone asks, enter four zeros (0000) for the passcode or accept the connection...

User Guide - Page 6

It takes two hours to pair and make a few calls. the indicator light turns off once charging is complete. 6 Charge Your new headset has enough power to fully charge the headset;

User Guide - Page 7

Fit Adjust the Fit The universal-ﬁt eartip has a thin loop that bends to gently tuck into the contours of either ear. 1 Rotate the eartip on the headset or add the optional clip-on earloop to adjust the fit. 2 Replace the gel eartip with one of the two alternate sizes, if it feels loose or tight in your ear. 7

User Guide - Page 8

...automatically pauses to allow you to dial the name of a stored contact. While the microphone is controlled using your last number you hear "mute on" or "mute off." During a call, tap the Volume... ignored or ends, the streaming audio is resumed. 8 Streaming audio is muted, an alert repeats every 15 minutes. Tap the Volume/Mute / button to end current call . Once the call . to...

User Guide - Page 9

..."Lost connection" "Recharge headset" This headset only speaks and understands English. Repeat these ...use the Call button to reactivate the commands. 9 With the headset powered on, simultaneously press the Call and Volume buttons until charging complete and then off • Flashing red and white during pairing • Triple red ﬂash when less than 90 minutes, your call Your headset...

User Guide - Page 10

... DeepSleep technology Up to 7 hours* Up to 11 days* 7 grams • Activates when paired headset is out of range for over 90 minutes • Provides up to 180 days* of battery readiness Multipoint technology Use one headset to answer calls from either of two paired Bluetooth phones Charge connector Micro USB charging Battery type...

User Guide - Page 11