Oki C5500n Support Question

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Question posted by cwatterso on October 15th, 2013

Oki C5500 175 Fatal Error - How To Fix

Replaced three toner cartridges and now I have a grinding sound with a message that reads - 175: Fatal Error. Any idea how to fix?

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Answer #1: Posted by support38611 on October 17th, 2013 3:57 AM

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support38611

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Hello. I am an Oki Data helpdesk technician from Oki Data America's.

The Fatal error 175 means Open of back up roller thermistor detected (at low temperature). This is the fuser temperature not reaching the appropriate temperature required for fusing toner material to the paper. I recommend you to plug the power cable directly to the wall socket. Okidata does not recommend using any surge protectors or battery backups. If the error persist, then the fuser needs to be replaced.

If you need to order replacement consumables such as toner, drums or ribbons, just go to our website (www.okidata.com), click on "Support" and select "Where to Buy".

If you need further assistance or have any questions, please contact our technical support number at 1-800-654-3282 available 24/7. You can also send email request's to our email support address at [email protected].

Related Oki C5500n Manual Pages

Repack Procedure - Page 1

...: Proper repacking is critical to order packing materials Call 1-800-OKI-DATA (1-800-654-3282) 58367606 Please follow indications on foam for each image drum and toner assembly. Note: Be sure all original printer components A Printer B CDs C Light shield bags D Image drums (with toner cartridges installed) E Power cable F LED lens cleaner G Manuals (not shown) A B C F E D Repack...

Handy Reference Guide de r觩rence pratique Gu쟠de referenc쟠r௩da Guia de refer魣ia r&# - Page 3

... Important! Call 1-888-654-6264 to WWW.OKIPRINTINGSOLUTIONS.COM. Take Advantage of your business which could save you purchased your printer. • Consult an Oki Data Authorized Sales or Service Dealer. Use only genuine Oki Toner Cartridges. Ordering Replacement Supplies How to Order • Consult the dealer where you up to 30% on your printing costs...

Handy Reference Guide de r觩rence pratique Gu쟠de referenc쟠r௩da Guia de refer魣ia r&# - Page 25

... OKI Toner Cartridge (see page 2). What to Do Remove the toner cartridge and replace it will blink and you have a genuine OKI replacement toner cartridge (see page 2). 24 Close the cover. TONER NOT INSTALLED XXXX Toner XXXX is missing or an incorrect toner cartridge is not pushed all the way back. XXXX ORDER TONER Appears on hand. When this message appears, the printer...

C5500n Safety, Warranty and Regulatory Information - Informations de s袵rit窠de garantie et de r覬ementatio - Page 2

...printer, remove the image drums and toner cartridges to prevent damage to the printer during shipment: failure to do not allow limitations on a parts only basis at no later than an authorized Oki... 1-905-238-4275. Limited Warranty: U.S. & Canada Oki Data Americas, Inc. (Oki Data) warrants this Oki C5500n Printer (hereinafter "the Printer") to be free from defects in your credit card being...

C5500n Safety, Warranty and Regulatory Information - Informations de s袵rit窠de garantie et de r覬ementatio - Page 4

...limits are designed to operate this device. Changes or modifications not expressly approved by Oki Data may cause undesired operation. 3. It contains information technology that this product meets ...This product is the responsibility of the FCC rules. Product Identification Product Name: LED Page Printer C5500n Model No.: N31171A 2. Note: It is connected. • Consult the dealer or...

Guide: User's, C5500n (American English) - Page 2

...Oki Electric Industry Company Ltd. The manufacturer assumes no warranty of any kind, expressed or implied, as possible, we make no responsibility for energy efficiency. Mention of errors...Participant, the manufacturer has determined that changes in it. All Rights Reserved Document Information C5500n User's Guide P/N 59381901, Revision 1.1 January, 2006 Disclaimer Every effort has been...

Guide: User's, C5500n (American English) - Page 4

Part Numbers 48 Replace a Toner Cartridge 49 Replace an Image Drum 57 Replace the Fuser 66 Replace the Belt Unit 71 Printer Settings (Menu Settings 77 Print a ... Messages 106 Paper Jams 110 Print Quality Problems 132 USB Problems 136 Application error 138 General Protection Fault 138 Paper Size Change Request 139 Printer does not go online 139 Printer makes a strange noise 139 Printer...

Guide: User's, C5500n (American English) - Page 50

Press the cover release. This area is HOT. 1. If the printer has been powered on, the fuser is clearly labelled. C5500n User's Guide Replace a Toner Cartridge • 50 Open the printer's top cover fully. c53_02_opencvr.jpg WARNING! Do not touch it.

Guide: User's, C5500n (American English) - Page 51

Pull the colored toner release lever on the cartridge to be replaced towards the front of the four cartridges: Cyan (1), Magenta (2), Yellow (3), Black (4). c53_09_lidup.jpg 3. 2. Note the positions of the printer. Shown: replacement of the black toner cartridge c53_74_tonerlvropen.jpg C5500n User's Guide Replace a Toner Cartridge • 51

Guide: User's, C5500n (American English) - Page 59

c53_53_drumremove.jpg C5500n User's Guide Replace an Image Drum • 59 Lift the image drum, complete with your local regulations. Discard it in accordance with its toner cartridge, out of the printer. 3.

Guide: User's, C5500n (American English) - Page 75

c53_09_lidup.jpg C5500n User's Guide Replace the Belt Unit • 75 It is essential that they go back in the printer (1 = Cyan, 2 = Magenta, 3 = Yellow, 4 = Black). Place the four image drums/toner cartridges back in the correct order! 9. Turn the two belt locks about 45° clockwise to secure the belt unit in place. c53_48_belt1.jpg 10.

Guide: User's, C5500n (American English) - Page 86

...: • at power on • when a new image drum or toner cartridge is opened and then closed. ADJUST DENSITY [EXECUTE] Selecting this is complete. This process accurately aligns the cyan, magenta and yellow images to initiate Density Control manually using the printer menu. The items on and when the top cover is installed...

Guide: User's, C5500n (American English) - Page 106

..., install additional memory (see "RAM Memory", on a flat surface. The setting for the printer's memory. Clear the jam and resend the missing pages of the document. Check to off and a paper jam has occurred. Display Panel Messages Message * TONER SENSOR ERROR ADD MORE MEMORY 420: MEMORY OVERFLOW CANCELLING JOB (JAM) CHECK BELT 330: BELT MISSING...

Guide: User's, C5500n (American English) - Page 107

... the top cover or the front cover is properly installed in the printer and that the lock levers are firmly closed. Tray 1 is not Make sure the tray is open or not properly cover: latched. C5500n User's Guide Display Panel Messages • 107 Be sure both the top cover and the front cover...

Guide: User's, C5500n (American English) - Page 108

...that consumable xxx (e.g., belt, fuser, toner, image drum) is nearing end of...page 124 and page 119. C5500n User's Guide Display Panel Messages • 108 Load the ...message still appears, check with your network administrator. Load the requested media (mmm) in the press ON-LINE. See page 112 and page 114. Make sure you have a replacement unit on . POWER ON/OFF 300: NETWORK ERROR An error...

Guide: User's, C5500n (American English) - Page 109

... problem, write down also and report them to the Service Dealer. Reprocess and resend the print job. YYYY = the general cause. The indicated toner needs replacement. Appears on . Press ON-LINE. Message PRESS ONLINE SW INVALID DATA REPLACE TONER nnn: * TONER EMPTY REPLACE yyyy nnn: yyyy LIFE tttt EMPTY xxx LIFE YYYY nnn: FATAL ERROR Meaning What to be...

Guide: User's, C5500n (American English) - Page 116

Turn on the printer. c53_96_jam371a.jpg 7. C5500n User's Guide Paper Jams • 116 Push the duplexer back into the printer. 6.

Guide: User's, C5500n (American English) - Page 132

... closed. Cannot print desired Replace toner cartridge. Press the cover release latch and open, then close, the cover. See "Specifications" on page 49. Blurred print (one side of the toner cartridges is low. Store paper within specified temperature and humidity levels. See "Replace a Toner color because toner Cartridge" on page 103. C5500n User's Guide Print Quality Problems...

Guide: User's, C5500n (American English) - Page 135

... paper. Open the top cover and check to the next heaviest one (MEDIA MENU → YYY MEDIA WEIGHT). C5500n User's Guide Print Quality Problems • 135 Shading on page 49. Toner rubs off when you rub the printed surface. See "Replace a Toner Cartridge" on unprinted sections Possible cause Paper has been affected by static electricity...

Guide: User's, C5500n (American English) - Page 137

... menu settings, enable the USB interface (USB MENU → USB → ENABLE). Printer driver output Set correct output port to default printer. C5500n User's Guide USB Problems • 137 Possible cause Remedy Interface is displayed. Cannot print • PRNUSBx write error is disabled. Incorrect printer Delete this printer driver and install correct driver is being used .