Oki B411dn Support Question
Oki B411dn Support Question
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Question posted by jandribritz on March 19th, 2013
Check Toner Catridge 547: Improper Lock Lever Potition
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Current Answers
Answer #1: Posted by support38611 on March 19th, 2013 4:28 AM
support38611
Member since:
March 23rd, 2012 Points: 203,070
Member since:
March 23rd, 2012 Points: 203,070
Hello. I am an Oki Data helpdesk technician from Oki Data America's.
Power the printer off, open the cover, unlock the toner, remove the K toner from the drum unit, get a trash can, and shake it in the trashcan to distribute the toner, then lock it back in to the printer. Make sure you lock the toner lock lever, then close the cover, and power the printer back on. If you recently replace the toner cartridge, make sure you are only using genuine Okidata toner. Check for any paper jams in the printer and remove them.
If the error still does not clear, please contact our technical support number at 1-800-654-3282 available 24/7. More interactive support will be needed.
Related Oki B411dn Manual Pages
B411 B431 Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 4
...up the printer.
1 Remove all shipping tape. 2 Remove any packing materials.
1 Printer 2 CD-ROM 3 Power Cable 4 Toner Cartridge
• Black light-shield bag, to protect drum/toner cartridge if ...button and lift the top cover.
Printer Setup
Check Package Contents
Set Up the Printer
Lift the printer and place it on the selected location. The printer weighs approximately 24 lbs.
IMPORTANT!...
B411 B431 Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 6
... arrow on the right. the left side under the protrusions (2) on the image drum cartridge.
2 Shake the cartridge several times vertically and horizontally to distribute toner.
3 Holding the cartridge in a horizontal position, slowly peel off the tape.
5 Lower the right side, aligning the slot in the direction show.
4 Hold the cartridge...
B411 B431 Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 7
Be sure guides are snug against the paper and are locked in place.
English 7 Load Paper
1 Pull out the paper tray. Close the paper tray.
Note: For legal size paper, slide the release lever to the left while pulling out the paper guide to the LGL position.
2 Set guides to paper width and paper length.
3 Load paper (face down and top edge towards the front for letterhead paper).
B411 B431 Setup Guide (English, Fran栩s, Espa?ol, Portugu鱩 - Page 11
.... 6 Click Multilingual. 7 Click OSX B400 Series Utilities.
To load: drag the .pdf file to install. Follow the on-
screen instructions. 8 When the utilities list appears, check the
utilities you want to the desktop To view: double-click it. Service and Support
Available 24 hours a day, 7 days a week.
• Visit our website...
B411/B431 Safety/Warranty/Regulatory Guide - Page 2
... it .
• Be certain that the total of the product. Removing the cover may explode.
Check with the product, make any kind into the product, or the product has been exposed to an ...plug is less than the extension's rating. As with all electrical equipment, there are not sure, check with your dealer or with this equipment.
• Do not poke anything happens that indicates that ...
B411/B431 Safety/Warranty/Regulatory Guide - Page 3
...°C and 20 to 80% RH.
Do not throw toner cartridges or image drum cartridges into the ventilation holes or operate...instruction labels on a cabinet or high capacity feeder, ensure wheel locks are emitted from a dust explosion.
If the product casing gets...product. Using a power cable not intended for your dealer or check with a fitted power strip then no additional power strip or ...
B411/B431 Safety/Warranty/Regulatory Guide - Page 4
...be shipped to consumable items or supplies, such as toner cartridges, image drums, ribbon cartridges, fuses, etc...) warrants this Limited Warranty.
Overnight Exchange of the printer for a printhead failure is available by contacting the Oki... personnel will try to abuse, misuse, misapplication, accident, improper storage, or installation, an unsuitable physical operating environment, or...
B411/B431 Safety/Warranty/Regulatory Guide - Page 5
...
U.S. Be sure
to provide assistance with the use of Oki Data authorized Service Centers in the United States and Canada:
• In the U.S. They can check your machine • Error message interpretation/solutions • Parts and supplies identification • Consumer relations
Note: Customer Support Representatives are on the phone. Oki Data...
B411 B431 User Guide - Eng - Page 21
ITEM COPIES DUPLEX MANUAL PAPER FEED AUTO TRAY SWITCH TRAY SEQUENCE MEDIA CHECK RESOLUTION TONER SAVE MODE ORIENTATION LINES PER PAGE EDIT SIZE
DEFAULT 1 OFF OFF TRAY1 ON DOWN ENABLE 600DPI DISABLE PORTRAIT 64 LINES CASSETTE SIZE
REMARKS
21 > B411/B431 Operator Panels
Print menu: B411 Configuration Tool
This menu provides adjustment of various print job related functions.
B411 B431 User Guide - Eng - Page 35
ITEM COPIES DUPLEX PAPER FEED AUTO TRAY SWITCH TRAY SEQUENCE MP TRAY USAGE MEDIA CHECK RESOLUTION TONER SAVE MODE ORIENTATION LINES PER PAGE EDIT SIZE
DEFAULT 1 OFF TRAY1 ON DOWN DO NOT USE ENABLE 1200DPI DISABLE PORTRAIT 64 LINES CASSETTE SIZE
REMARKS
35 > B411/B431 Operator Panels
Print menu: B431 Printer Menu
This menu provides adjustment of various print job related functions.
B411 B431 User Guide - Eng - Page 96
... Maintenance
This section deals with toner.
After Toner Low displays, the printer will resume after installation.
The first toner cartridge installed in a new printer has to replace the toner
cartridge
When the toner is running low, TONER LOW is displayed in the operator panel LCD. Printing will print about 1,500 pages after a new toner cartridge has been installed.
96...
B411 B431 User Guide - Eng - Page 99
Clean the top of the printer to
prevent toner from its box but leave its
wrapping material in place for the moment.
99 > B411/B431 Consumables and Maintenance Put the cartridge down gently onto a piece of paper to close the cartridge then remove the used toner cartridge (2).
4. Pull the colored lever (1) on the right side...
B411 B431 User Guide - Eng - Page 100
.../B431 Consumables and Maintenance Holding the cartridge by its top center with the colored lever to the right, lower it into the printer over the image drum unit from end to end several times to loosen and distribute the toner evenly inside the cartridge.
8. Remove the wrapping material and peel off the adhesive...
B411 B431 User Guide - Eng - Page 102
Pressing gently down on the cartridge to ensure that it is firmly seated, push the colored lever (1) towards the rear of the printer. This will lock the cartridge into place and release toner into the image drum unit.
102 > B411/B431 Consumables and Maintenance 11.
B411 B431 User Guide - Eng - Page 107
... and then draw the cartridge to the right to the right, pull the lever towards you. Place the cartridge on the piece of the image drum cartridge. With the colored toner release lever (1) to release the left end in first, and then lower the right end in.
107 > B411/B431 Consumables and Maintenance...
B411 B431 User Guide - Eng - Page 108
8. Push the colored release lever (1) away from you to lock the toner cartridge onto the new image drum unit and release toner into it.
108 > B411/B431 Consumables and Maintenance
B411 B431 User Guide - Eng - Page 118
... feed tray and enter the internal paper path of three areas.
1. paper has failed to open the top cover for access.
3. paper has entered the printer but has failed to check.
2. A typical message indicates a paper jam and advises you to reach the exit. INPUT JAM - FEED JAM - EXIT JAM -
B411 B431 User Guide - Eng - Page 125
Re-install the image drum complete with toner cartridge, ensuring that the pegs (1) correctly locate into the slots on each side of the printer (2).
9. Lower the top cover but do not press down to room lighting, while you check the remaining area for jammed sheets.
125 > B411/B431 Troubleshooting This will protect the drum from excessive exposure to latch it closed yet. 8.
B411 B431 User Guide - Eng - Page 128
...quality problems
Before consulting a service representative regarding a print quality problem, check the table below to see if there is used up and commence printing when ready... the printer on . However, if the jammed paper cannot be reprinted. Empty or missing toner cartridge.
black.
The printer will normally be removed, contact a service representative.
Install new toner cartridge....
B411 B431 User Guide - Eng - Page 129
... and dark lines are smeared. LED array is worn out. Change paper stocks, check paper storage environment or use a dehumidifier; check toner level.
Contact service. Contact service.
Clean LED array.
Toner is low and does not distribute properly, or the drum is dirty.
toner dropped inside printer or image drum problem. Is paper meant for laser...
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