Motorola SBG6580 Support Question
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Question posted by Yewaels on May 22nd, 2014
Motorola Sbg 6580 Wireless Icon Flashes Amber, How To Stop
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Related Motorola SBG6580 Manual Pages
Brochure - Page 1
SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers. Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership -
Brochure - Page 2
... customers advanced multimedia services, capable of data rates of their home or business network. The SBG6580's highspeed services enable operators to:
• Protect their business customers. As part of Motorola DOCSIS 3.0 Ultra-Broadband family of products, the SBG6580 includes an enhanced tuner that combines the functionality of up to a 1 GHz downstream input allowing...
Brochure - Page 3
...802.11 b/g/n equipped devices. enabling users to easily wirelessly network all of well over 300 Mbps in DOCSIS... Wi-Fi access point, 2 x 2 antenna array. With Motorola's SURFboard integrated home networking solutions, service providers can provide seamless interaction...-based entertainment services, the SBG6580 enables the delivery of the connected home. The SBG6580 is equipped with a nextgeneration...
Brochure - Page 4
...protection and intrusion prevention
Wi-Fi Wizard for WPS compliant clients
User-friendly Installation
Motorola's integrated SURFboard solutions include stateful firewall protection and state of the art Wi-...migration of customers to higher-revenue / margin Wi-Fi offerings
Built-In Security
The SBG6580 is offering an all-in the industry, with intelligent management, auto-provisioning, and remote...
Brochure - Page 5
... energy-efficient manner and helping our customers to be part of Conduct regulations. Motorola is working to make it easier for years to continually improve our environmental profile. In..., and packaging / recycling enhancements. The CPE are lead-free and RoHS compliant. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway In addition, the devices and power supplies are available ...
Brochure - Page 8
Motorola shall not be activated by your service provider for , and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes ...Simple to set up and easy to use-just plug it in and go.
1 Certain features may not be liable for details. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Additionally, certain features may require a subscription.
Brochure - Page 9
...registered trademark and Vista is a registered trademark of Linus Torvalds. government. www.motorola.com
COMPLIANT
MOTOROLA and the Stylized M Logo are registered in the U.S. Wi-Fi and the...Wi-Fi Alliance logo are registered marks and Wi-Fi Protected Setup is a trademark of Motorola, Inc. ENERGY STAR is a registered trademark of General Instrument Corporation, a whollyowned subsidiary of...
User Manual - Page 3
... 18
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iii CHANGE ...DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless Network 15 Create a Wi-Fi Network Using the WPS Feature... the Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Internet PROTECT YOUR ...
User Manual - Page 4
B
Troubleshooting Front Panel Icons and Error Conditions 20 Product Specifications Software License & Warranty Software License...24 Warranty Information...26
Safety and Regulatory Information •
Motorola SURFboard • User Guide
iv
User Manual - Page 7
...bands.
Safety and Regulatory Information •
Motorola SURFboard • User Guide
vii High power radars are allocated as defined by the Wireless Ethernet Compatibility Alliance (WECA). This equipment should... device. These radars could cause interference and/or damage to indoor use only. WIRELESS LAN INFORMATION
This device is restricted to LE-LAN devices. CAUTION: To reduce ...
User Manual - Page 8
... to ask for any environment where the risk of interference to comply with this guide or visit the Motorola website. B
Restrictions on the Use of Wireless Devices
In some situations or environments, the use of wireless devices may be accessible by the manufacturer. For more information on how to turning on the equipment.
User Manual - Page 11
... non-bonded upstream channel
Green and flashing
Scanning for a connection
4
Green and not flashing
Finished scanning
Green and flashing
5
Amber and flashing
No icon or LED 6
WPS
Actively scanning (show network traffic)
Successfully paired when the icon is Green WPS pairing in progress
The Wireless icon (see #5) is ...
Product Overview •
Motorola SURFboard • User Guide...
User Manual - Page 14
...possible, mount the modem to concrete, masonry, a wooden stud, or some other solid wall material. Installing the Modem •
Motorola SURFboard • User Guide
6 See the dimensioned view below for the spacing needed for installing a network interface unit/network interface
device...before starting the installation. • Decide if you choose to mount the wireless modem on drywall).
User Manual - Page 17
...in the Password Change Username field. 6. change the passwords. Re-enter your modem over a wireless network connection.
1.
Type in the default Password; Click Apply. 10.
B
4
Connecting ...
PROTECT YOUR NETWORK - CHANGE THE DEFAULT PASSWORDS! Connecting to the Internet •
Motorola SURFboard • User Guide
9 Type in your network from the modem. Restoring ...
User Manual - Page 22
...-Shared Key, standard encryption with the AES encryption type
WPA2-PSK Wi-Fi Protected Access version 2 with Pre-Shared Key
Notes:
• Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key.
Log on to configure a
wireless adapter. Click Primary Network. 4. Select the WPA/WPA2 Encryption type. 10. Click Apply.
User Manual - Page 23
... the strongest encryption,
TKIP
provides strong encryption with Pre-Shared Key
Motorola recommends using AES, the default setting. 8. Enter a new string in to connect.
• Motorola recommends using WPA2-PSK. 7.
B
Create a Guest Wireless Network
1. Select the WPA/WPA2 Encryption type. Name your wireless guest network. 6. Use the GUEST NETWORK PRE-SHARED KEY and configure...
User Manual - Page 24
...select either PIN or Push Button method. Click Wireless. 2. Enter the PIN of the device you have
successfully connected. The Wireless LED
starts blinking. 7. Select the correct ... Push-Button from the SBG6580 GUI
1. Click Basic. 3. Select WPS from the Automatic Security Configuration pull-down menu. 6.
Creating Wi-Fi Networks •
Motorola SURFboard • User ...
User Manual - Page 27
... SBG6580 to its original factory settings if the gateway is connected via the Ethernet port, check the ONLINE icon to AES.
51BTroubleshooting •
Motorola...SBG6580,
be sure
each affected wireless client has the identical passphrase.
WPA enabled
• If all of the icons and refer to Front Panel Icons and Error Conditions to re-enable wireless security.
• On the Wireless...
User Manual - Page 28
B
Front Panel Icons and Error Conditions
The SBG6580 front panel icons provide status information for the following error conditions:
ICON
STATUS
IF, DURING STARTUP:
IF, DURING NORMAL OPERATION:
OFF
SBG6580 is not properly
The SBG6580 is unplugged
plugged into the power outlet
FLASHING Downstream receive channel The downstream channel is lost cannot be acquired
FLASHING Upstream send ...
Installation Guide - Page 2
... M Logo are the property of Motorola Mobility, Inc. SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Troubleshooting
Before calling for technical support, try restarting your service provider if you must have Adobe Acrobat Reader installed to the network. The Problem
Power icon is not visible
Cannot connect to Wireless Network
Cannot receive or send...
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