Motorola SBG6580 Support Question
Motorola SBG6580 Support Question
Find answers below for this question about Motorola SBG6580.Need a Motorola SBG6580 manual? We have 3 online manuals for this item!
Question posted by cynthiamarin30 on November 16th, 2014
Motorola Sbg6580 Modem Warranty
I've had my modem for about 7 months and it stopped working
Current Answers
Answer #1: Posted by MotoAgents on November 18th, 2014 1:03 PM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Hello, cynthiamarin30 in order to have better assistance please visit our website Motorola Solutions.
http://www.motorolasolutions.com/US-EN/Home
Best regards
Carlos Majano
Customer Support
Have a good one ! :)
MotoAgents
Related Motorola SBG6580 Manual Pages
Brochure - Page 1
SURFboard® SBG6580 Series Wi-Fi®Cable Modem Gateway
Strengthen your premium customers. Count on Motorola's SURFboard DOCSIS®/ EuroDOCSIS 3.0 solutions to help you deliver innovative, ultra-broadband data services and advanced high-bandwidth home networking to your broadband leadership -
Brochure - Page 2
... eliminates the need for seamless mobility, Motorola's SBG6580 is a fully integrated all while maximizing current infrastructure investment and lowering capital spending.
Designed for stand-alone routers, hubs, and access points. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway The SBG6580's highspeed services enable operators to:
• Protect their installed base of premium high...
Brochure - Page 3
...work with a nextgeneration 802.11n Wi-Fi access point.
802.11n: 802.11n, the most current superset of the widely used Wi-Fi standard utilized by consumers in more than 100 million deployed PCs and mobile devices, is to support maximum LAN flexibility.
SURFboard SBG6580 Series Wi-Fi Cable Modem...services, the SBG6580 enables the delivery of the connected home. With Motorola's SURFboard ...
Brochure - Page 4
...and customer satisfaction, with intelligent management, auto-provisioning, and remote management features to improve accuracy, efficiency, and customer satisfaction. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
In addition, Motorola's fieldproven NBBS Device Management Platform provides the MSO with low operational and support costs for the MSO. These value-adding features enable...
Brochure - Page 5
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway We are lead-free and RoHS compliant. Motorola has a global commitment to help them ...helps them reduce their carbon footprint. Motorola is working to helping its customers, Motorola is also committed to make it easier for years to identify recycling opportunities. Motorola's SURFboard modem's packaging is 100% recyclable and ...
Brochure - Page 6
...modulation rate
IPv4 and/or IPv6 (dual stack)
Pmin = +23 dBmV, 5120 kHz
modulation rate
Output Impedance
75 Ω (nominal)
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Specifications
GENERAL SPECIFICATIONS
UPSTREAM
DOCSIS/EuroDOCSIS 3.0 certified (interoperable with DOCSIS/ Modulation
QPSK and 8, 16, 32, 64, 128
EuroDOCSIS 1.0, 1.1, and 2.0)
QAM...
Brochure - Page 7
...SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway...
UPnP IGD 1.0;
L2TPv2
Wi-Fi LAN
802.11b/g/n Wi-Fi, WDS
bridging, 802.11e WMM
admission control, QoS
Power Management
802.11e WMM power save/U-
port,
packet, and URL keyword
filtering; full suite of
Windows, although not
specifically supported, will
work...
Brochure - Page 8
Contact your service provider, and/or their network settings may require a subscription. SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway Motorola shall not be activated by your service provider for , and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, ...
User Manual - Page 3
... Information •
Motorola SURFboard • ...Modem Connecting the SBG6580 ...5
Wall Mounting the Modem...6 Wall Mounting Template...8 Connecting to the Parental Controls 18 Create a Time of Your Modem Settings 12 Restoring Your Modem Configuration Using a Backup Copy 12 Using the DHCP Server Feature 13 Creating Wi-Fi Networks Create a Primary Wireless Network 14 Create a Guest Wireless...
User Manual - Page 9
... connect to the network
Contains software license, warranty, and safety information for the SBG6580
Contains the SBG6580 Wi-Fi Installation Wizard, software license agreement, multi-language SBG6580 User Guides, and USB drivers (for use with the CD Wi-Fi Wizard). Motorola Broadband Technical Support is located on the modem's Media Access Control (MAC) label.
Provides basic...
User Manual - Page 12
...features. DO NOT use the USB port to connect a Mac, UNIX, or Linux computer
Returns modem to the SBG6580 Wi-Fi network. Rear Panel
Note: The USB port is made
2 USB* 3 RESET ... settings (custom configurations are removed) and restarts the cable modem
Coaxial cable connector
+12VDC Power connector
Product Overview •
Motorola SURFboard • User Guide
4 To increase the bandwidth ...
User Manual - Page 13
...button).
6. Installing the Modem •
Motorola SURFboard • User ...Guide
5 Do not route the USB and/or Ethernet cable(s) outside of the power cord into the power port on your computer -OR- Connect the other end of the building. Push the WPS Pairing Button on the modem and on the modem.
4. B
3
Installing the Modem
Connecting the SBG6580...
User Manual - Page 20
... Save. Click Restore and then click OK to perform routine maintenance tasks. Status and Basic Settings •
Motorola SURFboard • User Guide
12 Click Save. 5. B
5
Status and Basic Settings
Use the Status and Basic pages of the SBG6580 to observe how your network and modem are Connected to your backup file. 3.
Restoring Your...
User Manual - Page 22
... WPS (WiFi Protected) - Click Wireless. 3. Easy and quick start up SES - (Secure Easy Set-up 8. Use the default key to the modem's interface. 2. Click Primary Network....Motorola recommends using WPA2-PSK. • The SBG6580 has a default Pre-Shared Key.
B
6
Creating Wi-Fi Networks
The SBG6580 supports both a Primary Wi-Fi network for visitors. Create a Primary Wireless ...
User Manual - Page 24
...wireless network on the device being used. The Wireless LED
starts blinking. 7. Select the correct SSID on the device to
connect." 9. Option 3 - Select Push-Button from the SBG6580...Setup AP field. 8. Option 1 - Click Wireless. 2. Creating Wi-Fi Networks •
Motorola SURFboard • User Guide
16
Select Restore Wireless Defaults and Apply. 4.
Click Primary Network. ...
User Manual - Page 27
... sure each affected wireless client has the identical passphrase. WPA enabled
• If all of your system described in "Cannot send or receive data." MODEM PROBLEM
POSSIBLE SOLUTION
Power light is off
• Check that the SBG6580 is properly plugged into the electrical outlet.
• Check that the electrical outlet is working and the...
User Manual - Page 32
... hardware. (4) Remove, alter or cause not to be subject to accept all copies of the Product. B
C
Software License & Warranty
SURFboard SBG6580 Series Wi-Fi Cable Modem Gateway
Motorola, Inc. Home & Networks Mobility Solutions Business ("Motorola") 101 Tournament Drive Horsham, PA 19044
Software License
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE ("LICENSE") CAREFULLY BEFORE YOU INSTALL...
User Manual - Page 34
...you or another person and whether based in contract or tort. General Information. B
Warranty Information
SURFboard SBG6580 Wi-Fi Cable Modem Gateway
Home & Networks Mobility ("Motorola")
Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding...
Installation Guide - Page 1
... configure additional settings on your SBG6580: • Open any web browser on your SBG6580. Wi-Fi Setup using WPS Pairing
Note: The PASSCODE, used for technical reasons, please call Motorola Broadband Technical Support at: 1-877-466-8646
For additional product information, see the SBG6580 Series Wi-Fi Cable Modem Gateway User Guide included on the...
Installation Guide - Page 2
... names are trademarks or registered trademarks of the publisher.
© Motorola Mobility, Inc. 2010. SURFboard® SBG6580
Wi-Fi Cable Modem Gateway
Troubleshooting
Before calling for more information.
See the Troubleshooting section in again.
MOTOROLA and the Stylized M Logo are the property of Motorola Mobility, Inc. SURFboard is not visible
Cannot connect to open the...
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