Motorola H17 Support Question
Motorola H17 Support Question
Find answers below for this question about Motorola H17 - Headset - Monaural.Need a Motorola H17 manual? We have 1 online manual for this item!
Question posted by woodsdaw on February 5th, 2014
After Making Or Receiving A Phone Call Can Not Be Heard By The Person.
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Current Answers
Answer #1: Posted by motohelper on February 6th, 2014 1:39 PM
motohelper
Member since:
June 11th, 2013 Points: 451,600
Member since:
June 11th, 2013 Points: 451,600
Hi,
Try to reset your headset back to factory settings then pair it again with your phone. With your headset on, press and hold both Volume buttons and Call button for 10 seconds until the indicator light is steady blue.
You can also pair the headset with a different phone. This is juts to isolate the issue. If your headset is within a year from the date of purchase, you can contact Motorola for warranty options. Here's how to contact Motorola https://motorola-global-portal.custhelp.com/app/mcp/service/action/auth.
Hope this helps.
https://forums.motorola.com/pages/home
Related Motorola H17 Manual Pages
User Manual - Page 3
Earhook
Volume Up Button
Ear Speaker
Indicator Light
Volume Down Button
Boom
Charging Port
Call Button
Microphones
your new H17 Headset. Take yourheadset a moment to familiarize yourself with your headset
1
User Manual - Page 4
... product. You'll chargeit need to remove or replace your battery will damage your headset.
2
charge it . Close the boom and plug the charger into the charging port on your headset before using it Any attempt to charge your headset and a wall outlet. Note: Your battery is fully charged, the indicator light turns...
User Manual - Page 5
... to pair".
4 Follow voice prompts to connect your phone
to your Bluetooth phone(s). pair & connect
3
Note: When prompted for help).
pair & connect first phone
1 Turn off any Bluetooth devices previously
paired (linked) with your headset.
2 Turn on the Bluetooth feature on your phone. 3 Turn on your headset and put it on" on page 8 for the passkey...
User Manual - Page 6
... light rapidly flash in blue and purple. pair & connect second phone (optional) 1 Turn off first phone and any other Bluetooth
devices previously paired with your ear. When connected, you hear "ready to pair".
4
pair & connect
When your headset successfully pairs with your headset.
2 Turn your headset off by closing boom. 3 Turn on the Bluetooth feature...
User Manual - Page 7
...pairing complete". When you hear "phone 2 connected", your headset is connected to both phones, simply turn on the first phone while the second phone is now your second phone) is connected. To connect to both phones. When your headset successfully pairs with your headset.
5 Follow voice prompts to connect your phone
to your phone, you hear "phone 1 connected" and see the indicator...
User Manual - Page 8
Your headset and phone will connect automatically.
6
pair & connect If your ear. 2 On one phone, dial a number and press the
Call/Send key. test your connection
1 Place the headset over your phones and headset are successfully connected, you hear ringing on . Repeat for the second phone. For daily use, make sure your headset is turned on, and your phone's Bluetooth feature...
User Manual - Page 9
turn off . turn on turnon&off
Open the headset boom. turn on & off
7 The indicator light flashes three times then turns off
Close the headset boom.
The indicator light flashes blue three times, then flashes in blue and purple (if connected with a device) or is steadily blue (if ready to be paired).
User Manual - Page 10
To change for your left ear:
1
2
From Right Ear
8
put it on
To Left Ear wear with earhook
1 Remove and install all the supplied earhooks
to find a good fit.
2 Your headset comes ready for your right ear. You putiton can wear your headset using either an earhook or ear cushion.
User Manual - Page 13
... is medium"
green
"battery level is high"
talk time
less than 1.5 hours
between 1.5 to 3.5 hours
more than 3.5 hours
To save battery power, turn off the headset when you don't use it for an extended time by closing the boom.
User Manual - Page 15
... help manage call functions such as voice dial, redial, and end call features are phone/network dependent. Accessing call
Press and hold a Volume button until you hear a tone. calls
13 To... Note: Your headset supports both Handsfree and Headset Profiles. Note: Some call .
reject second incoming call functions depends upon which profile your...
User Manual - Page 16
indicator statusindicators light (with charger plugged in)
headset indicator red
yellow
green
headset status
charging (battery level less than 50% charge) charging (battery level more than 50% charge) charging complete
14
status indicators
User Manual - Page 17
indicator light (with charger not plugged in)
headset indicator
off
three blue flashes
steady blue
rapid blue/ purple flashes
quick blue flash
headset status power off powering on/off pairing/connect mode connection successful
incoming/outgoing call on phone 1
status indicators
15
User Manual - Page 18
headset indicator
quick purple flash
slow blue pulse
slow blue flash
slow green flash
slow red flash
headset status
incoming/outgoing call on phone 2
connected (on a call)
standby (connected to one phone)
standby (connected to two phones)
idle (not connected to a phone)
16
status indicators
User Manual - Page 19
status indicators
17 headset indicator
slow purple pulse
steady red
quick red flash
headset status connected call muted
attempting to connect low battery
Note: After 1 minute on a call or 20 minutes of inactivity, the light stops flashing to conserve power, but the headset remains on.
User Manual - Page 20
restore to factory settings
Caution: This action erases all pairing information stored in your headset to the Motorola H17" and the indicator light is steady blue.
18
tips & tricks To restore your headset.
enable/disable tips&tricks voice prompts
With the headset turned on, press and hold either Volume button and Call button until you...
User Manual - Page 21
... not steadily lit in blue when your phone is searching for your headset, you hear "ready to the Motorola H17" and see the indicator light steadily lit in blue when your headset is steadily lit in blue.
My phone doesn't find my headset when searching. Make sure the indicator light on . Make sure that any devices previously paired...
User Manual - Page 22
Make sure your phone is on and the Bluetooth feature is steadily lit in your phone and headset again (see "pair & connect" on in blue.
If the ...H17" and the indicator light is turned on page 3). Support. reset the headset by pressing and holding the Call button and both Volume Up and Volume Down buttons until you hear "welcome to restart the Bluetooth feature and pair your phone...
User Manual - Page 24
... To protect your hearing:
• Start your volume control at a low setting and use headsets or headphones at first and can exceed this range.
Hearing damage from any source for Battery-Powered...as possible.
• Limit the amount of time you use as low a volume as a Bluetooth® headset or other device) in temperatures below 0°C (32°F) or above 60°C (140°F).
...
User Manual - Page 28
Monaural Headsets. Consumer and Professional Two-way Radio Accessories. Ninety (90) days from the date of ... first consumer purchaser of the product.
26
Decorative covers, bezels, PhoneWrap™ covers and cases. Ear buds and boom headsets that transmit mono sound through a wired connection. Limited lifetime warranty for the lifetime of ownership by the first consumer purchaser ...
User Manual - Page 32
You will receive instructions on how to ship the Products, Accessories or Software, at your address and telephone number.... location of the installation facility (if applicable) and, most importantly; (e) your expense, to Obtain Warranty Service or Other Information
USA Phones: 1-800-331-6456 Pagers: 1-800-548-9954
Two-Way Radios and Messaging Devices: 1-800-353-2729
Canada All Products: 1-800...
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