Majic Jack Says Disconnected

My majic jack works for outgoing calls, but when someone calls me it doesn't ring in and they get a message saying the number is dosconnected. How do I fix this?

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by Odin on May 19th, 2012 10:15 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,690

1,110
points

Sorry you're having problems.

Your magicJack may not work properly, or at all

if you're not logged on to your Windows user account,
if it's not running,
if it's not secured in the USB port,
if the phone cord is not secured or is broken,
if you're not connected to the Internet,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

Self-Service Support
... current land line telephone number? Will my magicJack telephone number be listed in the telephone directory? Do I transfer or "port" Phone Numbers NOT YET, BUT COMING SOON! We are working to magicJack? my current land line telephone number to give my employees their own incoming and outgoing lines? Will magicJack work with a two line phone...
Self-Service Support
...? With magicJack, you have a regular telephone number and can make incoming and outgoing calls, along with other traditional features: FREE Voicemail FREE Caller ID FREE Directory Assistance FREE Call Waiting FREE Conference Calling FREE Call Forwarding And more ..... Call Forwarding Can I use magicJack to forward calls to my cell phone? Jul 2, 2009 Are 411...
Self-Service Support
... NO. magicJack works hard to ensure and protect your home or mobile phone for free. Can I need an existing landline number? Will my magicJack telephone number be listed in the telephone directory? How do I get a telephone number with magicJack? What area codes are available for 31 days. Do I block telemarketer calls on the registry...