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Jabra JOURNEY Support Question

Jabra JOURNEY Support Question

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Question posted by Tandkphoto on July 20th, 2012

Says Connected But When Make A Call No Sound Gets Transferred From Iphone 4s

Says connected but when make a call no sound gets transferred from iPhone 4s

Current Answers

Answer #1: Posted by JabraSupport on July 20th, 2012 8:57 PM
This answer was accepted by the poster of the original question.
JabraSupport

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I'd suggest resetting the Jabra Journey.  First, remove the Journey from the list of paired devices in your iPhone's Bluetooth menu.  Next, put the Journey into pairing mode by turning it on and then pressing the answer/end button until you hear it go into pairing mode.  Next, hold the answer/end and volume down buttons until you hear it beep and see a flash of purple light.  Once this is complete, turn the unit off and then on again and it will be in pairing mode.  You'll need to pair it with your iPhone again but it should work fine after that.

If you have any other questions, in North America you can call Jabra's Product Support Group by calling 800-327-2230 or email them at [email protected].

Related Jabra JOURNEY Manual Pages

User manual - Page 2

english Contents THANK YOU 2 ABOUT YOUR JABRA JOURNEY 2 WHAT YOUR JABRA JOURNEY CAN DO 3 HOW TO PRESS THE BUTTONS 5 WHAT THE LIGHT MEANS 5 GETTING STARTED 6 CHARGE YOUR JABRA JOURNEY 6 TURNING YOUR JABRA JOURNEY ON AND OFF 7 PAIRING YOUR JABRA JOURNEY WITH YOUR PHONE 7 CONNECTING WITH YOUR PHONE AUTOMATICALLY 8 PLACING JABRA JOURNEY IN YOUR VEHICLE 8 ADDITIONAL FEATURES 9 HOW TO ...
User manual - Page 3

... YOUR JABRA JOURNEY A Volume down Tap to adjust volume down B Answer/end button Tap to answer/end call C Voice button Tap to initiate voice command function Tap to mute/un-mute your microphone during an active call D Status light Indicates pairing, connection, on/off switch Slide to I position to get you enjoy it...
User manual - Page 4

... number redial* - Transfer calls - "Answer/Ignore" command** - Auto On with HD Voice Mic - Announce the name of a motion sensor - Third party calling* - Reject calls* - Adjust volume - Answer/end calls - Mute/un-mute with an active call with the voice button - Voice dialing* - Auto pairing - english B A j a b ra C D E I F G H WHAT YOUR JABRA JOURNEY CAN DO...
User manual - Page 5

Stay connected to 45 days - Upgrade with charging option from car charger or via DSP technology - HD Voice Mic. Digital sound enhancement via USB cable - Voice Announcements** - A2DP (Advanced Audio Distribution Profile) for enhanced noise cancellation - Bluetooth specification version 3.0 - Software upgradable * Phone dependent Jabra JOURNEY 4 ** Available ONLY in English Talk ...
User manual - Page 6

...status light turns solid blue Active call The status light is flashing red There is fully charged Jabra JOURNEY 5 english HOW TO PRESS THE BUTTONS Instruction Duration of Press Tap Press briefly Double tap 2 quickly ...Pairing mode The status light turns solid blue and goes into standby mode Connected The status light flashes blue every 2nd second during one minute and turns off The unit ...
User manual - Page 7

... you slide the power switch into your car's power outlet. CHARGE YOUR JABRA JOURNEY Make sure that you recharge your device at any other devices as a default setting when you turn your Jabra JOURNEY on your Jabra JOURNEY the first time. Jabra JOURNEY can at least once a month. When fully charged the status light turns...
User manual - Page 8

...when you through the pairing process. 3 Set your Bluetooth® phone to a 'setup,''connect' or 'Bluetooth®' menu on your mobile phone Please check the manual for 10 min..... with announcement "Connected" when pairing is connected to 'search' or 'add' a Bluetooth® device.* 4 Your phone will find the Jabra JOURNEY Your phone will confirm with the JABRA JOURNEY. The first time...
User manual - Page 9

... using the integrated metal clip. If the device is "connected" to use the in-car speakerphone with a different phone, or if the pairing process was interrupted, you and speak directly into the in-car speakerphone. For optimal sound quality place the Jabra JOURNEY right in front of you can be easily taken on...
User manual - Page 10

...and Auto OFF When not connected to a phone, the in a car and sends a signal to the device to mute/un-mute your microphone during an active call Jabra JOURNEY will announce the number of ...turned off automatically after 10 minutes. Caller ID and name announcement* During an incoming call . Just say "Answer" or "Ignore". The phone will turn it will access the phonebook on again by typing...
User manual - Page 11

.../end button on and not in -car speakerphone and mobile phone are connected. Music or GPS directions will automatically transfer them to the in -car speakerphone is ended it will automatically be connected to two mobile devices at the same time. Just say "Answer" or "Ignore" The call . When you have an incoming call...
User manual - Page 12

... call is at its highest or lowest limit Hold active call Press the answer/end button Transfer an active call from your phone to the in -car speakerphone is on hold) Release ... (Another incoming call) Release active-accept incoming call Double tap the answer/end button Jabra JOURNEY 11 A sound will indicate when the volume level is on mute every 10 seconds until the incar speakerphone ...
User manual - Page 13

... button and nothing happens Not all mobile phones support voice control function. Please, verify if you can use to control Jabra JOURNEY 12 the other phone's call is ringing) Release active/accept incoming call Tap the answer/end button Reject incoming call - english... mobile phone has a voice control mode by the speakerphone itself. other phone is on the two connected phones -
User manual - Page 14

... in -car speakerphone will go into the voice control mode suggest what words you powered your new Jabra JOURNEY on the mobile phone screen. The Jabra JOURNEY is connected to work with Bluetooth mobile phones. Make sure your finger on the answer/end button. To remove the list: 1) Put your mobile phone. I am having...
User manual - Page 15

... 722 52272 70 25 22 72 0800 1826756 00800 722 52272 900 984572 0800 900325 800 786532 00800 722 52272 0800 0223039 Jabra JOURNEY 14 voice dial using Jabra JOURNEY with 2 mobile phones. Please note that some features can only be operated from the primary device e.g. E-mail: Deutsch English Español...
User manual - Page 16

... at www.bluetooth.com. 2. Get more information at extreme temperatures (above 45°C/113°F - Bluetooth profiles are the different ways that connects devices, such as mobile phones and.... - GLOSSARY 1. Jabra JOURNEY 15 Always store the Jabra JOURNEY with each other. In order to rain or other devices. Do not expose the Jabra JOURNEY to support a certain profile...
User manual - Page 17

This makes your Jabra JOURNEY. Dispose of the product according to pair it with your phone and the Jabra JOURNEY recognize each other and automatically work together. When you enter on... mobile phone to local standards and regulations. Standby mode is when the Jabra JOURNEY is passively waiting for all Jabra products is a code that you 'end' a call . english 4. www....
Datasheet - Page 1

... time you will get voice updates on and off automatically, making it more than just a drive with built-in your car, letting you turn the system on connection and battery status. The Voice Control feature makes it more convenient to enjoy hands-free conversations in motion sensor * Phone dependant WWW.JABRA.COM/JOURNEY LEARN MORE...
Datasheet - Page 2

... con- Tap the voice button and Jabra JOURNEY will activate "Voice Dial" function on and the "0" to make a call will guide you can use and great HD sound 3. Caller ID Announcement* When your phone rings Jabra JOURNEY browses the phone number in an active call , battery and connection status, advanced multiuse, end user upgradeable SW...
Technical Specification - Page 1

...Weight Dimensions, folded (off) Microphones Speaker Digital Signal Processing Battery Operating temperature Storage...! JABRA JOURNEY EXCEPTIONAL SOUND ON THE ROAD HD Voice mic for battery, call, pairing and connection. Mute, Auto paring, Call transfer, Auto off... Status light for enhanced noise cancellation Use your voice to make and take calls Auto On/Off with Bluetooth 3.0 (or higher)...

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