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Huawei E5776 Support Question

Huawei E5776 Support Question

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Question posted by tsdsod on January 4th, 2015

Device Hangs

The wlan seems to stop working. I got the wlan signal, but dhcp does not work. I tried to set an IP-adress manualy, but it did not change the situation. The device does not respont to ping and no connect to the Internet, but the status indicators is okay. This happens once a day or upp to once a week. The problem is solved by power off/on. What can cause this problem?

Current Answers

Answer #1: Posted by TheWiz on January 4th, 2015 8:12 AM
This answer was accepted by the poster of the original question.
TheWiz

Member since:
October 13th, 2011

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It sounds like you may have a defective device. I recommend calling Huawei customer support at 1 (888) 548-2934. They should be able to help you figure out the problem and exchange it if it's under warranty.

Related Huawei E5776 Manual Pages

User Guide - Page 1

... it right away. Thank you for logging in to the web management page, refer to "Logging In to the online help you a high speed wireless network connection. For detailed information about the functions and configurations of the Mobile WiFi, refer to the Web Management Page" on the web management page that comes...
User Guide - Page 2

... game consoles) or computers can all access the Internet through a USB port connection, install the driver according to the instructions. 2 The specific connection procedure depends on the operating system of the Wi-Fi device or computer. Establish a connection according to your reference only. To access the Internet through Mobile WiFi. Getting to Know Your Mobile WiFi...
User Guide - Page 3

Scenario 1: Connecting multiple devices through Wi-Fi Scenario 2: Connecting a single device through USB 3
User Guide - Page 4

Scenario 3: Connecting multiple devices through Wi-Fi and USB simultaneously. 4
User Guide - Page 6

Screen 1 R 3G 1 4 2 5 3 6 0B 00:00 7  Signal strength : Signal strength from weak to strong.  Network type  2G/3G/4G: Connected to a 2G/3G/LTE network.  R: Data roaming turned on.  Wi-Fi 6
User Guide - Page 7

 Wi-Fi turned on.  Number of connected Wi-Fi devices.  Battery : Battery level from low to high.  SMS  New messages.  Number of new messages.  Network connection status Internet connection is set up.  Traffic statistics  Data traffic information.  Connection time. 7
User Guide - Page 8

... button twice to enter the default Service Set Identifier (SSID) and wireless network encryption key. Note: Data traffic information is recommended that you log in to the web management page and change your SSID and wireless network encryption key. SSID and Wireless Network Encryption Key When a Wi-Fi device establishes a connection to the Mobile WiFi for your...
User Guide - Page 9

Install the SIM card according to the illustration. 9 A Micro SIM with the Mobile WiFi. WPS Getting Started Installing a SIM Card Caution: Use a standard SIM card compatible with adapter is unsuitable for this device.
User Guide - Page 12

.... The card will affect the performance of your Mobile WiFi and data stored on the microSD card may cause the Mobile WiFi to charge the device Note:  Only use . Use of time, recharge it is in , then release. Charging the Battery If the battery has not been used for an...
User Guide - Page 13

... WiFi's power adapter model is HW-050200X3W. For details about the specific adapter model, contact an authorized dealer. warranties, whether expressed or implied, on your device to connect the Mobile WiFi to the computer. 13 X represents U, E, B, A, or J, depending on the product.  The power adapter is not included in the package, you...
User Guide - Page 15

up, indicating that the Mobile WiFi's Wi-Fi function is turned on . 2. Note: 15 Select Start > Control Panel > Network Connections > Wireless Network Connection. Note:  Press and hold the button to turn off the Mobile WiFi.  If your Mobile WiFi malfunctions or cannot be properly powered off, ...
User Guide - Page 16

...computer indicates a wireless network connection, the wireless network adapter can be used. Before establishing a Wi-Fi connection, ensure that your wireless network adapter is working properly. 3. Otherwise, verify that the computer is encrypted, enter the correct wireless network encryption key.  Press the WPS button twice to view the current SSID and wireless network encryption key...
User Guide - Page 18

Enter the user name and password to log in the address box. 3. Open the browser, and enter http://192.168.1.1 in to the Web Management Page 1. Note:  The default user name is admin.  The default password is working normally. 2. Make sure the connection between the Mobile WiFi and the Wi-Fi device or computer is admin. 18 Logging In to the web management page.
User Guide - Page 19

...Mobile WiFi has been inactive for a period of time equal to the WLAN timeout setting, the Wi-Fi turns off . The default timeout is set to 10 mins, you can choose to the web management page and ... if no Wi-Fi devices access the Mobile WiFi for some time, it will go into standby mode, in the web management page. Pressing any button to light up. You can change this function is enabled,...
User Guide - Page 20

... PIN according to the instructions. For details, please consult your operator along with the SIM card. Turn on the Wi-Fi device to be connected to the Mobile WiFi supports WPS, the wireless network encryption key is generated automatically and there is no need to the Mobile WiFi. 3. PIN/PUK codes are as...
User Guide - Page 21

... turns off. Note: For specific instructions for the Wi-Fi device, refer to activate Mobile WiFi's WPS. 4. Press and hold the WPS button to the device's user manual. Reset 21 The Mobile WiFi is then restored to its factory settings. Restoring to Factory Settings If you forget some configuration parameters, you can restore the...
User Guide - Page 22

...WiFi's personal configuration parameters you have specified will be deleted. All configurations on the WLAN. 2. On the PSP, turn on the web management page will be restored to a Game Console (for example, PSP) through Wi-Fi 1. Choose Settings > Network Settings. 3. Example 1: Connecting to the factory settings. Select New Connection, and enter 22 Select Infrastructure Mode. 4.
User Guide - Page 23

Select Scan to save settings. 8. Confirm the SSID, and enter the correct wireless network encryption key. 7. A list of access points will be displayed on the PSP. the connection name. 5. Press the ► button to proceed to the next step, and then press the X button to search for wireless networks. Select Test Connection to test whether the...
User Guide - Page 24

Touch Settings > WLAN to a Tablet Computer (for example, iPad) through Wi-Fi 1. 9. Example 2: Connecting to turn on WLAN. 24 You can now open the browser and access the network.
User Guide - Page 25

... operations, refer to this wireless network.) Note: Wi-Fi devices, such as an iPhone, iPod touch, PS3 and NDSi, can all access the Internet through the Mobile WiFi. Should...wireless connections and displays a list of time, it will automatically close the network connection and turn off to protect itself from damage. Tips When the Mobile WiFi is required to connect to the Wi-Fi device...

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