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HP TouchSmart 300-1223 Support Question

HP TouchSmart 300-1223 Support Question

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Question posted by scullyak on January 2nd, 2016

No Connection To Home Wireless Network

We cannot connect our refurbished all-in-one (Windows 7 Home Premium) to our secured wireless network. There are 2 desktops, 1 tablet & 1 laptop that are successfully connected & XFinity has confirmed the router/connection is working. We have tried everything, from troubleshooting to review of drivers to a restore. Nothing works. Message we get: Settings saved on this computer do not match the requirements of the network....When we hover over our network name (in the list of available networks), it shows the security type as WEP, when in fact it is set to WPA2. Really need some help here. Thanks

Current Answers

Answer #1: Posted by TheWiz on January 3rd, 2016 5:55 AM
This answer was accepted by the poster of the original question.
TheWiz

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You can find instructions on how to change the network key/security type here.

Related HP TouchSmart 300-1223 Manual Pages

User Guide - Page 3

... Determining whether your system is 64-bit or 32-bit 13 Optical Disc Drive ...13 Connecting to the Internet...14 Wireless home network...14 Wired home network ...15 Bluetooth Devices ...16 TV Tuner and Windows Media Center 16 Watching and recording TV programs 16 Connecting the TV signal source to the computer 17 Using a set-top box with...
User Guide - Page 7

...TouchSmart PC. The interactive screen makes wall mounting a good choice for wall mounting (not the actual wall mount) is included with select models and can be purchased.*** Using your fingertips, you can listen to music, edit digital photos, or watch home... lighting, USB ports, a media card reader, a BrightView display, Wireless 802.11n networking, and high-quality speakers. Welcome 1
User Guide - Page 11

...in wireless LAN to connect to the Internet through your home videos and DVDs. The wireless LAN...select models only) computer. J IR receiver window Infrared (IR) receiver window, located on your HP TouchSmart PC, or to put it into Sleep ... only) existing wireless network. G Slot-loading CD/DVD drive (located on , press the button to open your environment. The HP TouchSmart button cannot turn...
User Guide - Page 13

...F TV In (TV tuner models only) Connect your wired network. G Wireless keyboard Use wireless keyboard and mouse with select models only. Back of the HP TouchSmart PC Features and configurations vary by model CD E B A F G K JI H Item Function A Security lock slot Insert a security lock (sold separately), which enables you to secure your TV set-top box IR receiver area...
User Guide - Page 20

... vary, depending on your HP TouchSmart PC to the network router or broadband modem. Wireless home network Wireless access point and Internet service are required and not included. The network connection to the Internet is shown here. Click Connect to the network. When the window opens, select the network, and then click Connect. c Test the wireless network by model) Availability of the...
User Guide - Page 21

... the HP TouchSmart PC is required. If you have a wired network in your home with Ethernet connectors in the wall, connect directly from the wall to the modem. 5 Connect the modem to the computer Ethernet port with an Ethernet cable. Wired home network First-time wired network installation requires that you want to connect multiple devices to the network, connect a router...
User Guide - Page 22

... network (PAN), which connects other devices, and the devices must be relatively close together. Menus and features in Windows Media Center are included in select models only. See "Connecting the TV signal source to the computer" on the lower-right side of Bluetooth-enabled wireless devices. For more information about setting up your HP TouchSmart PC: 1 Connect...
User Guide - Page 40

..., tap one of the folders of photographs. You cannot view both libraries at once. Tap the fly-out menu that comes up in HP TouchSmart Photo. 1 From your Windows desktop, browse to the photo or folder you want onto the canvas to add it . This is a virtual interactive collage. Open the Canvas tile...
User Guide - Page 66

...TouchSmart cleaning the touch screen 25 finding information vi navigating 27 opening 27 start button 5 updating the computer software 44 using the software 27 what is it 27 I Internet connection 14 IR emitter cable connecting to a set-top box 19 cable connecting to computer 19 port 7 IR receiver, remote control 5 iTunes 35 K Kensington security...network wired 7, 15 wireless 5, 14 network connection ...
User Guide - Page 67

... accessing and navigating 29 cleaning 25 features 4 TouchSmart Link tile 44 tutorials vi, 31 Tutorials tile 31 TV connecting 17 tuner 17 TV In connector 7 Twitter tile...Windows Media Center configuring sound 22 setup wizard 19 using the remote control 47 watching and recording TV 16 wired home network 15 LAN connection 7 setting up 15 wireless home network 14 LAN connection 5 setting up 14 wireless...
Setup Poster (Page 2) - Page 1

...0 Wall-mounting adapter assembly CONNECT TO THE INTERNET Router and Internet access are required and sold separately. 6 WATCH AND RECORD TV (OPTIONAL) TV tuner models Internet Wired router Wired Network r :r a Z; Refer to "Connecting to "TV Tuner and Windows Media Center" in the User Guide. What's in the Box? "45 ( or) Wireless Network Internet Wireless router 1 ))) ' a vo...
User Guide (European English Only) - Page 3

... Determining whether your system is 64-bit or 32-bit 13 Optical Disc Drive ...13 Connecting to the Internet...14 Wireless home network...14 Wired home network ...15 Bluetooth Devices ...16 TV Tuner and Windows Media Center 16 Watching and recording TV programs 16 Connecting the TV signal source to the computer 17 Using a set-top box with...
User Guide (European English Only) - Page 7

...adapt the computer for the HP TouchSmart PC. The interactive screen makes wall... your fingertips, you can listen to music, edit digital photos, or watch home videos. * High-definition (HD) content is a touch-enabled high-performance...ambient lighting, USB ports, a media card reader, a BrightView display, Wireless 802.11n networking, and high-quality speakers. The hardware to the VESA mount adapter....
User Guide (European English Only) - Page 11

... built-in wireless LAN to connect to your music, photos, videos, or the Web. The HP TouchSmart button cannot turn on the lower-right side of the wireless LAN (top left and right, not visible externally). F Power/Sleep button Press the Power/Sleep button to put it into Sleep mode. J IR receiver window Infrared (IR...
User Guide (European English Only) - Page 13

... area to the Internet through your wired network. C USB 2.0 ports (3) Connect USB devices (USB 2.0) such as printers, external hard disk drives, digital cameras, and MP3 players. Back of the HP TouchSmart PC Features and configurations vary by model CD E B A F G K JI H Item Function A Security lock slot Insert a security lock (sold separately), which enables you...
User Guide (European English Only) - Page 20

... or cable). When the window opens, select Set up a new connection or network, and then follow the onscreen instructions. c Test the wireless network by opening your computer to other devices, such as printers and other end to the wireless network. Follow the manufacturer's instructions. 4 Connect your HP TouchSmart PC to the wireless network: Right-click the Network icon on the back of...
User Guide (European English Only) - Page 21

... you have a wired network in your home with Ethernet connectors in the wall, connect directly from an Internet service provider (ISP). 2 Purchase a broadband modem (DSL or cable). Then, turn on the back of the cable to the router. The Ethernet port on the HP TouchSmart PC is required. c Reconnect power to the Ethernet wall...
User Guide (European English Only) - Page 40

Open the Canvas tile and create collages of photos. Tap the fly-out menu that comes up in HP TouchSmart Photo. 1 From your Windows desktop, browse to the photo or folder you organize and play CDs, view song titles and album art, and create editable playlists. This is an efficient ...
User Guide (European English Only) - Page 67

... accessing and navigating 29 cleaning 25 features 4 TouchSmart Link tile 44 tutorials vi, 31 Tutorials tile 31 TV connecting 17 tuner 17 TV In connector 7 Twitter tile...Windows Media Center configuring sound 22 setup wizard 19 using the remote control 47 watching and recording TV 16 wired home network 15 LAN connection 7 setting up 15 wireless home network 14 LAN connection 5 setting up 14 wireless...
Getting Started Guide - Page 12

... 3 Setting up with an Internet connection. 2. Get Internet service. ◦ Sign up your computer Getting Started Connect the hardware (sold separately). ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to the Internet: 1.

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