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HP ProBook 4420s Support Question

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Question posted by jimbx16so on July 14th, 2014

Probook 4420s Will Not Power Up

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Answer #1: Posted by freginold on July 31st, 2014 4:31 PM
This answer was accepted by the poster of the original question.
freginold

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Often when a laptop won't power on, it's because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard.

You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)

If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.

The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.

Related HP ProBook 4420s Manual Pages

HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 1

HP ProBook 4320s Notebook PC HP ProBook 4321s Notebook PC HP ProBook 4420s Notebook PC HP ProBook 4421s Notebook PC Maintenance and Service Guide SUMMARY This guide is a troubleshooting reference used for maintaining and servicing the computer. and performing computer disassembly procedures. It provides comprehensive ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 6

...Battery ...49 SIM ...50 Switch cover ...51 Keyboard ...53 Memory module ...55 Optical drive ...57 Power button board ...59 Speakers ...60 WWAN module ...62 Palm rest ...64 Hard drive ...66 RTC ...battery ...68 WLAN module ...69 Bluetooth module ...72 Heat sink and fan ...74 Processor ...78 Power connector cable ...80 Display assembly ...81 Top cover ...89 Modem module ...91 System board ...93 USB...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 8

...) ...134 Audio-out (headphone) ...135 External monitor ...136 HDMI ...137 RJ-11 (modem) ...138 RJ-45 (network) ...139 Universal Serial Bus ...140 eSATA/USB ...141 9 Power cord set requirements ...142 Requirements for all countries and regions 142 Requirements for specific countries and regions 142 10 Recycling ...144 Battery ...144 Display ...144...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 9

... Processors Chipsets Graphics Panels Description HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete HP ProBook 4320s Notebook PC √ √ NOTE: Discrete not for use in the People's Republic of China. HP ProBook 4420s Notebook PC √ √ HP ProBook 4421s Notebook PC √ Intel® Arrandale™ ●...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 10

... × 1) ● 2048-MB total system memory (1024-MB × 2, dual channel) ● 1024-MB total system memory (1024-MB × 1) HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 11

...; 250-GB, 7200-rpm HP 3D DriveGuard (not available on Linux) Fixed 12.7-mm (0.50-in Brazil Modem cable not included HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 12

Category Ethernet Wireless External media cards Ports Description HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete Supports no modem option √ √ √ √ 10/100/1000 Ethernet network interface card (NIC) √ √ √ √ ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 13

...ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete USB 2.0 (3) √ √ √ √ Combo eSATA/USB 2.0 (1) √ √ √ √ HDMI √ √ √ √ VGA (Dsub 15-pin) supporting 1600 × 1200 √ √ √ √ external resolution at 75-GHz (hot plug/unplug with auto-detect) Multi-pin AC power...) Power 65...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 14

... XP Professional images) with Office 2007 √ √ √ √ Ready - English, Brazil, Latin America, Latin America - Category Description HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete Windows 7 Starter with Office 2007 Ready (excludes Japan) √ √ √ √ Windows 7 Starter with...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 15

... 7 Home Premium 32 Windows 7 Home Basic 32 Windows 7 Starter Windows Vista Business 32 Windows Vista Home Basic 32 Windows XP Professional HP ProBook 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 16

... 4320s HP ProBook4 320s / 4321s HP ProBook 4420s HP ProBook 4421s UMA Discrete UMA Discrete Microsoft Office Ready DVD √ √ √ √ DRDVD Windows 7 Home Premium/Windows 7 √ √ √ √ Professional DRDVD Windows 7 ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 19

... a Bluetooth® device, is being opened or closed. Top components 11 Lights Component (1) TouchPad off indicator (2) Caps lock light (3) HP QuickLook light (4) HP QuickWeb light (5) Power light (6) Wireless light Description ● Amber: The TouchPad is off. ● Off: The TouchPad is on. On: Caps lock is on.
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 20

... exit Hibernation. Turns off the display if the display is closed while the power is on , press the button to shut down the computer. ● ..., select Start > Control Panel > Performance and Maintenance > Power Options. If the computer has stopped responding and Windows® shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to Windows, instead of ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 22

... (2) Media Card Reader (3) Audio-out (headphone) jack (4) Audio-in (microphone) jack Description ● Blinking white: The hard drive or optical drive is connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. 14 Chapter 2 External component...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 24

... is not connected to cycle on and off during routine operation. Connects a network cable. Connects optional USB device. Left-side components Component (1) Security cable slot (2) Power connector (3) AC adapter light (4) Vent (5) External monitor port (6) RJ-45 (network) jack (7) HDMI port (8) Combo eSATA/USB port (9) USB port (10) ExpressCard slot Description Attaches...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 26

... display switch (2) Internal microphone (3) Webcam light (select models only) (4) Webcam (select models only) Description Turns off the display if the display is closed while the power is in this section.
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 28

Additional hardware components Component Description (1) Power cord* Connects an AC adapter to an AC outlet. (2) Battery* Powers the computer when the computer is not plugged into an external power source. (3) AC adapter Converts AC power to DC power. *Batteries and power cords vary in appearance by country or region. 20 Chapter 2 External component identification
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 31

...red 608742-001 ● 35.6-cm (14.0-in) HD with webcam, red 608743-001 Switch cover (includes power button board) ● For with 33.8-cm (13.3-in) displays ● For with 33.8-cm (13.3-...● For with 35.6-cm (14.0-in) displays, red 599567-001 607652-001 599568-001 607653-001 Power button board (included with switch cover) Keyboard In computer models with 33.8-cm (13.3-in) displays: ...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 36

... 608267-001 ● For use with discrete graphics subsystem and 35.6-cm (14.0-in) displays in the People's Republic of China and Russia 608266-001 Power connector with cable 599517-001 RJ11 (modem) cable (see Cable kit) Speakers ● For use with 33.8-cm (13.3-in) displays ● For use with...
HP ProBook 4320s, 4321s, 4420s, and 4421s Notebook PCs - Maintenance and Service Guide - Page 124

...2nd boot device: USB floppy ◦ 3rd boot device: USB SuperDisk ◦ 4th boot device: Notebook hard drive ◦ 5th boot device: USB hard disk ◦ 6th boot device: Network controller &#... to an AC outlet. ● Enable/disable data execution prevention. ● Enable/disable LAN power saving mode. ● Enable/disable SATA Native Mode. ● Enable/disable Dual Core CPU. &#...

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