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Question posted by trujillohearts on June 11th, 2012

Printer Problems, Hp Photosmart, Model C309a

REplaced two print cartridges as always. This time got an error message that says "INK SYSTEM FAILURE -0xc19a0022 Please turn printer off and then back on" I did and nothing happens. I want my printer back. Help!!

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Related HP Photosmart Premium All-in-One Printer - C309 Manual Pages

Reference Guide - Page 1

... connect. C309 Apply sticker to download and install the software. The wireless LED on the printer will turn on Wireless Connect the power cord and adapter. For computers without a CD/DVD drive, please go to www.hp.com/support to printer. 1 Unpack and remove all tape 2 Power on the HP Photosmart. Printed in [English] Printed in [French] Printed in the...

Reference Guide - Page 3

... or wired network, but not both at the same time. 3 Images stored on your iPhone or iPod Touch can connect the HP Photosmart to a computer- If the HP Photosmart is a fun extension of your HP Photosmart Print your photos an antique look, or add fun frames. just insert your Bluetooth devices such as PDAs, camera phones, and computers using...

Reference Guide - Page 5

... onscreen instructions. 5 English Troubleshooting Setup Troubleshooting If the HP Photosmart does not turn on but still does not work, then there might be a problem with the power outlet. 2. If not, then there might take a few minutes for service. Make sure that are told to the device. Do not connect the USB cable until you are...

User Guide - Page 3

... storage device 56 Save photos to Snapfish...57 Share photos using Snapfish...58 10 Network setup Add the HP Photosmart to a network 61 Set up a Bluetooth connection 69 11 Maintain the HP Photosmart Check the estimated ink levels 73 Order ink supplies...74 Replace the cartridges...75 Cartridge warranty information 77 Print and evaluate a print quality report 77 12 Solve a problem HP support...

User Guide - Page 8

... unplug the power cord. 15 Lid backing 16 Cartridge door 17 Paper-width guide for the main tray 18 Main tray (also referred to know the HP Photosmart To completely remove power, turn off . When the product is off, a minimal amount of the printer Get to know the HP Photosmart 18 1 Lid 2 Glass 3 Color graphics display (also...

User Guide - Page 9

• Top and rear views of the printer 19 20 21 24 25 19 Printhead assembly 20 Cartridge access area 21 Model number location 22 Rear USB port 23 Ethernet port 24 Power connection (Use only with the power adapter supplied by HP.) 25 Two-sided printing accessory Get to know the HP Photosmart Printer parts 7

User Guide - Page 37

... time you to Landscape. Make sure you want it , select the items on the HP Photosmart. You can access HP Smart Web Printing from the Web browser your print orientation to print common forms, such as As laid out on plain letter- Make sure the product is the selected printer. 4. Click Print or OK to preview print job. ❑ Touch Print...

User Guide - Page 71

...Printers Found screen appears. NOTE: If the HP Photosmart is ready for use. 7. Do not connect the USB setup cable to install the software. If you see firewall popup messages...Printer Found screen, verify that allows Bluetooth® devices to print to the product. If during software installation, the software cannot find the product on the network or you were unable to install the HP Photosmart...

User Guide - Page 72

... , so you can access many of the same printing features as the estimated amount of ink remaining in your ink cartridges. For information on printing to the HP Photosmart from a Bluetoothenabled computer without using a cable. Make a note of the product 1. The Device Address appears, which is turned on page 72 Connect the HP Photosmart to a computer using a Bluetooth® wireless...

User Guide - Page 73

... to finish the installation. 7. Click Next, and then select A Bluetooth Printer. 6. Network setup Set up a Bluetooth connection 71 the HP Photosmart. If your computer is started and then attach the Bluetooth® adapter to the HP Photosmart, install the USB connection first. Click Add a printer. 5. Check the documentation that you have Windows Vista or Windows XP...

User Guide - Page 74

... is turned on the Connect Your Device Now screen, select the check box next to connect your device now... Once the available printers are unable to If you have a PDA or a mobile phone with Bluetooth wireless technology. You can connect to the HP Photosmart and send photos to the product. To connect to and print from other devices...

User Guide - Page 79

..., in YYYY/ MM format, may be a problem with the printing system in its designated HP printing device. Print and evaluate a print quality report 77 Maintain the HP Photosmart You might be using the wrong software settings or printing a poor quality source file, or there might be found on page 74 Cartridge warranty information The HP cartridge warranty is applicable when the product is...

User Guide - Page 82

... printhead, and then print this occurs right after a new cartridge is installed, the automatic device servicing routines may solve the problem in a day or so. Look at one end, clean the printhead, and then print this diagnostic page again. Figure 11-8 Alignment pattern - jagged lines Maintain the HP Photosmart NOTE: If aligning the printer does not solve this...

User Guide - Page 84

... and the product. Be prepared to provide the following information: • Product name (HP Photosmart Premium C309 series) • Model number (located near the cartridge access area) [[[[[ Solve a problem • Serial number (located on the back or bottom of support phone numbers, visit www.hp.com/support. Help may also be available at additional costs. Go to www...

User Guide - Page 93

... Device Services tab. In the Print Settings area, click Printer Toolbox. In the Print Settings area, click Printer Toolbox. Click the Device Services tab. 5. Cause: The printer needed to resolve the issue. NOTE: You can also open the Printer Toolbox from the HP Photosmart Software 1. Print troubleshooting 91 NOTE: You can help ensure excellent print quality. Solve a problem...

User Guide - Page 100

... print a copy • Solution 2: Wipe the glass and the back of the document lid. For more information on recommended media, see "Recommended papers for it does not support. Solutions are using HP Photosmart Premier, the Optical Character Recognition (OCR) software might have been stuck on the glass or on page 12. 98 Solve a problem...

User Guide - Page 128

... that you do not remove an ink cartridge until a replacement is not satisfactory, try cleaning the printhead to see : "Replace the cartridges" on the display to help you easily produce great results, time after time. To clean the printhead from the HP Photosmart Software 1. Check the print quality of non-HP supplies. Solve a problem Chapter 12 NOTE: HP cannot guarantee the quality or...

User Guide - Page 129

..., and then click Printer Services. If it is resolved. • Solution 1: Reinstall the printhead and cartridges • Solution 2: Contact HP support Errors 127 Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of the printed page. If print quality problems persist after you are two stages of time. If the first...

User Guide - Page 139

... to service the printhead as scheduled. If prompted, choose your country/region, and then click Contact HP for information on calling for service. Problem with the printhead. Using the colored shaped icons for help, slide the ink cartridge into the paper tray. 2. Cause: There was a problem with printer preparation Solution: Check the print quality of the current...

User Guide - Page 165

... time 109 ink cartridges damaged 112 error message 138 error messages 109 HP ink depleted 126 incompatible 111 incorrect 111, 138 missing 112 non-HP ink 125 previously used 126 interface card 62, 64 invalid file name 104 L labels specifications 148 legal paper specifications 148 letter paper specifications 148 M maintenance diagnostic page 77 print quality report 77 memory cards error message...