Home » HP » Laptops » HP Pavilion dv9700

HP Pavilion dv9700 Support Question

Find answers below for this question about HP Pavilion dv9700 - Entertainment Notebook PC.
Need a HP Pavilion dv9700 manual? We have 21 online manuals for this item!

HP Overview Questions Manuals Reviews Videos Research

Question posted by uhhuh on August 22nd, 2011

Optical Drive Not Recognized Correctly In Windows

I have a light scribe dvdrw drive that is recognized as a "cd drive" in My Computer, when you right click it and go to properties, it is listed as a "PIOMER" dvdrw drive and is listed as working properly. The device manager shows it to be working properly as well. I have deleted the upper and lower filters, uninstalled the driver, taken the physical drive out and rebooted then reinstalled the physical drive, checked safe mode, checked the settings in the BIOS, tried a system restore, and reinstalled Windows to try to get the drive working. It will not read a cd or a dvd, but the disk in the drive will spin. Searching HP's site for help this seems to be a known issue and has something to do with overheating; however HPs replacement motherboard for the overheating issues seems to have the same problems. I have not noticed mine overheating and I do not have a known good drive to swap with. Any suggestions as to what to try next or do we know of a solution that will correct this issue?

I Know the Answer!

I have the same question
Request More Information

Current Answers

There are currently no answers that have been posted for this question.
Be the first to post an answer!

Remember that you can earn up to 1,100 points for every answer you submit. The better the quality of your answer, the better chance it has to be accepted.

Related HP Pavilion dv9700 Manual Pages

Backup and Recovery - Windows Vista - Page 8

.... ● Number each disc before inserting it into the computer optical drive. ● If necessary, you can exit the program before you...create a set of recovery discs of recovery discs: 1. Click Advanced Options. Note the following guidelines before creating recovery discs... Follow the on battery power, you will need high quality CD-R, DVD-R, DVD-R with double-layer support, DVD+R, or ...

Backup and Recovery - Windows Vista - Page 11

...system if you have not already tried these steps: 1. Click Advanced Options. 3. Recovery Manager works from the partition, ... instructions. Insert the first recovery disc into the optical drive and restart the computer. 3. Back up your computer... Recovery Manager software allows you have previously backed up. NOTE: Windows has its own built-in either the Start button or f11. ...

Drives - Windows Vista - Page 5

Table of contents 1 Identifying installed drives 2 Handling drives 3 Using an optical drive Inserting an optical disc ...5 Removing an optical disc when running on battery or external power 6 Removing an optical disc when no computer power is available 7 4 Improving hard drive performance Using Disk Defragmenter ...8 Using Disk Cleanup ...8 5 Replacing the hard drive Index ...12 v

Drives - Windows Vista - Page 7

... drive (drive D), the optical drive becomes drive E. You may be prompted for your computer. Refer to improve the security of your permission or password for more information. 1 1 Identifying installed drives To view the drives installed on the computer, select Start > Computer. The next drive added to the system, such as installing applications, running utilities, or changing Windows...

Drives - Windows Vista - Page 8

... you are unsure whether the computer is sufficiently charged before handling drives. Handle a drive carefully; If you move the computer while the optical drive is sensitive to a disc. Do not use x-rays instead of the drive. The write process is writing to vibration. 2 Handling drives Drives are fragile computer components that must be handled with care. Additional...

Drives - Windows Vista - Page 9

... DVD-R Yes Yes with SuperMulti DVD+/-R/ RW Double Layer HD-DVD Yes Yes ROM with Double- RW Combo Drive with SuperMulti DVD±R/ RW Double Layer DVD±RW/ Yes Yes R and CD- Optical drives can read from and select models can write to HD DVD media No No No No No No Yes...

Drives - Windows Vista - Page 10

The listed drives are not necessarily all of a disc, you want to continue. If Sleep or Hibernation is displayed, click No. ● You may be supported by your computer. Optical drive type Read CD and DVDROM media Write to CD-RW media Write to DVD±RW/ R media Write to DVD+R DL media Write label to LightScrib e CD or...

Drives - Windows Vista - Page 12

Close the media tray and place the disc in a protective case. 6 Chapter 3 Using an optical drive Press the release button (1) on the drive bezel to release the media tray, and then gently pull out the tray (2) until it . 3. NOTE: If the tray is not fully accessible, tilt the ...

Drives - Windows Vista - Page 18

... 6 removing, without power 7 CD drive 3 D Disk Cleanup software 8 Disk Defragmenter software 8 disk performance 8 drives caring for 2 hard drive 9, 11 optical drive 3 See also hard drive; optical drive DVD inserting 5 removing, with power 6 removing, without power 7 DVD drive 3 O optical disc inserting 5 removing, with power 6 removing, without power 7 optical drive 3 S software Disk Cleanup...

Software Update, Backup, and Recovery - Windows Vista - Page 12

...keep them in case of recovery CDs or DVDs for the computer. Click Advanced Options. Follow the on ...Click Recovery disc creation, and then click Next. 4. Note the following guidelines before creating recovery discs: ● You will be prompted to AC power during this process. ● Only one set of recovery discs can exit the program before inserting it into the computer optical drive...

Software Update, Backup, and Recovery - Windows Vista - Page 13

...be reinstalled from the disc provided by the manufacturer or downloaded from discs 1. Right-click the program or driver you are not listed in the Programs and Features list. c. Reinstalling programs from the manufacturer's Web site. Insert the disc into the optical drive. 2. Restart the computer if prompted. b. e. ENWW Reinstalling software programs and drivers 9 Reinstalling...

Software Update, Backup, and Recovery - Windows Vista - Page 14

...from the partition on the hard drive You can perform a recovery from the partition on the hard drive. Follow the on -screen instructions. NOTE Windows has its own built-in ... capabilities. Click Advanced Options. 3. If you experience system failure or instability. Insert the first recovery disc into the optical drive and restart the computer. 3. Click System recovery, and then click Next. ...

HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Maintenance and Service Guide - Page 3

... power connector bracket is included in the system board removal and replacement procedures. iii The part number for the optical drive connector board was updated in the following location: Computer major components on page 19. It has been corrected to part number 432992-001. The information was incorrect in the base enclosure kits.

HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Maintenance and Service Guide - Page 18

... support (2-wire plug with embedded QuickPlay Direct Windows Vista Business (32-bit) √ Windows Vista Ultimate (64-bit) √ Windows Vista Premium (64-bit) √ Service- End-user replaceable parts: √ ability AC adapter √ Battery (system) √ Hard drives (2) √ Memory module √ Optical drive √ WLAN module √ Defeatured models (AMD...

HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Maintenance and Service Guide - Page 21

Refer to Windows. Launches the DVD playback feature of the QuickPlay program. NOTE: If the computer has been set... track or chapter when the button is playing in the optical drive: ● Plays the previous track or chapter, when pressed once. ● Rewinds when pressed with the fn key. Top components 11 Refer to Windows. QuickPlay launches after you log on . QuickPlay launches after...

HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Maintenance and Service Guide - Page 157

... > All Programs > Recovery Manager > Recovery Manager. Click Advanced Options. Display the screen. NOTE: If you are operating the computer on -screen instructions. Copy the screen: To copy only the active window, press alt+fn+prt sc. ● Number each disc before inserting it into the computer optical drive. ● If necessary, you can exit...

HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Maintenance and Service Guide - Page 159

...the disc provided by the manufacturer. Then select Recovery Manager. Click System recovery, and then click Next. 4. NOTE: Windows has its own built-in either the Start button or f11... Insert the first recovery disc into the optical drive and restart the computer. 3. Performing a recovery NOTE: You can perform a recovery from the partition on the hard drive from either of the following ways: ...

HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Maintenance and Service Guide - Page 174

... fn 12 function 12 num lock 12 Windows applications 12 Windows logo 12 L language support 109 left-side components 15 lights battery 14 caps lock 10 drive 14 num lock 9 power 14 wireless ... 152 next/fast forward button 11 num lock key 12 num lock light 9 O operating system, product description 8 optical drive location 15, 17 precautions 41 product description 5 removal 59 spare part numbers 25,...

HP Pavilion dv9500, dv9600, and dv9700 Entertainment PCs - Maintenance and Service Guide - Page 176

...119 memory map 126 optical drive 114, 115, 116 ...part number 21, 33, 87 TouchPad components left button 13 light 13 on/off button 13 right button 13 scroll zone 13 TouchPad 13 transporting guidelines 43 TV...drive, spare part number 31 V vents 17 volume mute button 10 volume scroll zone 10 W Windows applications key 12 Windows logo key 12 wireless antenna removal 73 spare part numbers 73 wireless light...

Notebook Tour - Windows Vista - Page 25

..., identifying 3 N next/fast forward button, identifying 5 next/fast forward light, identifying 3 num lock light, identifying 4 O operating system Microsoft Certificate of Authenticity label 17 Product Key 17 optical drive light, identifying 10 optical drive, identifying 10 P play/pause button, identifying 5 play/pause light, identifying 3 ports 1394 11 expansion 11 external monitor 11 HDMI 11 USB...