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HP Officejet 4620 Support Question

HP Officejet 4620 Support Question

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Question posted by zagsmith on October 5th, 2013

New Ink Cartridge Not Working

I just installed a brand new HP black ink cartridge. When I check the ink levels it shows that the black ink is full, but when I print something it is as if there is no black ink. The color prints but not the black.

Current Answers

Answer #1: Posted by TheWiz on October 5th, 2013 2:42 PM
TheWiz

Member since:
October 13th, 2011

Points: 25,383,424
90
points
Check to make sure you removed the tape from the bottom of the cartridge.

Related HP Officejet 4620 Manual Pages

Getting Started Guide - Page 25

... the update has • Check with a USB cable. English Solve setup problems Step 5. If these settings in -One series. Tip: For additional help setting up the wireless network. For more information, contact your computer is a computer network that meet Officejet 4620 e-All-in either information, see "Set up HP ePrint" on the printer. connecting...
User Guide - Page 3

HP Officejet 4610 All-in-One series/HP Officejet 4620 eAll-in-One series User Guide
User Guide - Page 9

... problems 117 Configure your firewall software to work with the printer 118 Solve printer management problems (HP Officejet 4620 e-All-in-One series 119 Embedded web server cannot be opened 119 Troubleshoot installation issues 120 Hardware installation suggestions 120 HP software installation suggestions 121 Solve network problems (HP Officejet 4620 e-All-in-One series 121 Understand the...
User Guide - Page 70

... the last fax transaction • Print a Caller ID Report • Print a T30 fax trace report Print fax confirmation reports If you require printed confirmation that the printheads and ink cartridges are in good conditions and installed properly. On (Fax Receive) Prints a fax confirmation report for every fax you send. For more information, see Work with image. 66 Fax The...
User Guide - Page 77

...: • Information on ink cartridges and the printhead • Check the estimated ink levels • Replace the ink cartridges • Store printing supplies • Usage information collection Information on store shelves or, if out of box, with label facing down. • Be sure to install before removing the old cartridge. CAUTION: Do not leave the ink cartridge outside of the printer...
User Guide - Page 79

... proceeding. 3. NOTE: At this time, some portions of the HP Web site are available in English only. NOTE: Not all cartridges are available in all countries/regions. Replace the ink cartridges 75 CAUTION: Wait until the print carriage stops moving before removing the old ink cartridge. Remove the new ink cartridge from its packaging by pulling the orange pull-tab...
User Guide - Page 82

... For more information, see Obtain electronic support. 3. Check the documentation that came with the printer • Solve printer management problems (HP Officejet 4620 e-All-in-One series) • Troubleshoot installation issues • Understand the Printer Status Report • Understand the network configuration page (HP Officejet 4620 e-All-in this section suggests solutions to common...
User Guide - Page 88

... print quality becomes unacceptable. When you have a new ink cartridge available before removing the old ink cartridge. You do not need to connect the printer. Check the cable connections • Make sure both the printer and the ink cartridge. Re-enable the firewall. However, the firewall might block communication between the computer and the printer. Chapter 8 installed correctly...
User Guide - Page 91

... you believe you purchased genuine HP ink cartridges, go to both the printer and the ink cartridge. This website provides information and utilities that you have a new ink cartridge available before removing the old ink cartridge. Genuine HP ink cartridges are using genuine HP ink cartridges Solution: Check to see : Check the estimated ink levels Print quality troubleshooting 87 If this...
User Guide - Page 122

... provide updates that correct known issues and provide the latest defenses against new security threats. • If your firewall has "High," "Medium," or "Low" security settings, use this " selection, select it can be found when installing HP software • Unable to print, print job stuck in queue or printer goes offline • Scan communication errors...
User Guide - Page 125

Solve network problems (HP Officejet 4620 e-All-in-One series) ...color-coded slot. Verify installation preliminaries • Make sure to use the installation CD that contains the correct HP software for your operating system. • Before installing HP software, make sure that you are using a computer running Windows. Check the ink cartridges Make sure that all of the ink cartridges...
User Guide - Page 132

.... Using the buttons on the right, scroll to and select Reports, and then select Print Quality Report. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click the Print Quality Report button. (HP Officejet 4620 e-Allin-One series) • HP Utility (Mac OS X): In the Information And Support section, click...
User Guide - Page 150

... dpi Copy specifications • Copy speeds vary according to the complexity of the document. • Print resolution ◦ Black print resolution Up to 600 x 600 dpi with pigmented black inkColor print resolution Up to 4800 x 1200 dpi optimized on HP Advanced Photo Paper with automatic fax/answering machine switching. 146 Technical information More complicated pages or...
User Guide - Page 176

... printing supplies online To order supplies online or create a printable shopping list, open the HP software that work in your permission, printer information, including model number, serial number, and estimated ink levels. Select Shop for the printer. The HP supplies that came with your country. The HP software uploads, with your printer are replacing. Supplies • Ink cartridges...
User Guide - Page 209

..., you receive a low-ink warning message, consider having a replacement cartridge available to configure print settings, calibrate the printer, order supplies online, and find web site support information. This section contains the following topics: • Toolbox (Windows) • HP Utility (Mac OS X) • Embedded web server (HP Officejet 4620 e-All-in HP Utility vary depending on the...
User Guide - Page 215

... HP support. For more information about storing ink cartridges, see Solve printer problems. Printer failure There was previously used ink cartridge installed The ink cartridge identified in printhead servicing, which prepares the printer and cartridges for an extended period of time, the print quality of different ways, including in a different printer, the ink level indicator...
User Guide - Page 218

...print with color, click Use Color Only. For information about how to install new cartridges, see Replace the ink cartridges. The printer will deplete much of ink. Incompatible ink cartridges The ink cartridge is not satisfactory, running the printhead cleaning procedure might be simulated. If the sensor has failed, it . Solution: Check the print quality of ink. The black...
User Guide - Page 219

... remove the empty black cartridge to print in Use Color Only mode. message appears before the job prints. Black cartridge out of ink The black cartridge is out of the ADF to install new cartridges, see Replace the ink cartridges. For more information about contacting HP, see HP support. The Use black ink only? Do not use cartridges that are no leaks, re-install cartridges and close...
User Guide - Page 221

... 205 opening 205 humidity specifications 148 I ink cartridge access door, locating 12 ink cartridges check ink levels 74 locating 12 217 See embedded web ... line condition test, failed 103 log, clear 65 log, print 67 manual receive 50 modem and answering machine, shared with ...head 126 header, fax 60 Hewlett-Packard Company notices 3 HP Utility (Mac OS X) opening 206 system requirements 142 ...
User Guide - Page 222

... envelopes 22 load media 20 log, fax print 67 M Mac OS Print borderless 36 Print photos 34 print settings 31 Mac OS X HP Utility 205 maintain printhead 126 maintenance align printhead 127 check ink levels 74 clean printhead 126 diagnostic page 89, 128 print quality report 89, 128 printhead 126 replace ink cartridges 74 manual faxing receive 50 send 45, 49...

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