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HP Officejet 4620 Support Question

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Question posted by ajh3pa on September 17th, 2013

Hp 4620 Won't Print After Cartridge Change

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Answer #1: Posted by DreadPirateRoberts on October 18th, 2013 9:06 AM

DreadPirateRoberts

Member since:
November 19th, 2010

Points: 8,633,403

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Issue

After installing a cartridge or during normal use, the product does not print. The status lights blink and an error message might display on the product control panel:

'Cartridge Problem'
'Incompatible Cartridge'
'Cartridge Missing or Damaged'

These errors, including Incompatible cartridge can occur with the correct HP cartridges under certain circumstances. The cartridge might need to be reinstalled, the electrical contacts could be dirty, the cartridges might need to be aligned, or there could be a failure of the cartridge or printer.

https://support.hp.com/us-en/product/HP-Deskjet-F4400-All-in-One-Printer-series/3742084/model/3742085/document/c00864517

Related HP Officejet 4620 Manual Pages

Getting Started Guide - Page 18

..., if you are installing the software, you will be prompted to HP Officejet 4620 e-All-in the messages. Follow the instructions for your operating system....set up the wireless network. If you have not changed the wireless network name or the wireless password since...network might use this tool, visit the HP Wireless Printing Center (www.hp.com/go/wirelessprinting), and then If you...

Getting Started Guide - Page 25

...HP ePrint again. For more information, see "Update the printer" on your local network while your computer is connected to access local devices...HP ePrint Note: This section is only applicable to HP • Make sure you to the VPN. Tip: To use HP ePrint. For more changed... meet Officejet 4620 e-All-in-One series. the HP ePrint requirements. ...print jobs if there are using HP...

User Guide - Page 6

... 35 Print borderless documents or photos (Mac OS X 36 3 Scan Scan an original...37 Scan to a computer...37 Scan using Webscan (HP Officejet 4620 e-All-in-One series 38 Scanning documents as editable text 39 To scan documents as editable text 39 Guidelines for scanning documents as editable text 40 4 Copy Copy documents...42 Change...

User Guide - Page 7

...and change Quick Contact entries 58 Set up and change Quick Contact group entries 58 Delete Quick Contact entries 59 Print a list of speed-dial entries 59 Change ...HP ePrint using the embedded web server 70 Use HP ePrint...71 Print using HP ePrint...71 Find the printer's email address 71 Turn off HP ePrint...72 Remove Web Services...72 7 Work with ink cartridges Information on ink cartridges...

User Guide - Page 9

... Status Report 122 Understand the network configuration page (HP Officejet 4620 e-All-in-One series 123 Uninstall and reinstall the HP software 125 Printhead maintenance...126 Clean the printhead...126 Align the printhead...127 Print and evaluate a print quality report 128 To print a print quality report 128 To evaluate the Print Quality Diagnostic Page 129 Clear jams...134 Clear...

User Guide - Page 13

...; Accessibility • Eco • Understand the printer parts • Use the printer control panel • HP Digital Solutions • Select print media • Load an original on the scanner glass • Load an original in the HP software and on the printer control panel have simple text or icon labels that make it...

User Guide - Page 19

...Mac) Never lose important faxes misplaced within a stack of project you want the best print quality, HP recommends using media Recommended papers for papers with the ColorLok logo in a variety of dealing ... to your email and share them with the ColorLok logo for optimum print quality. Select print media 15 HP recommends plain papers with your faxes easily and eliminate the hassle of...

User Guide - Page 20

... text. HP Printing Paper HP Printing Paper is heavyweight for Products & Services, and select Ink, toner & paper. It features ColorLok Technology for easy handling. It is suitable for copies, drafts, memos and other supplies, go to Shop for producing professional quality photos. HP Premium Plus Photo Paper HP's best photo paper is a high-quality multifunction paper. It...

User Guide - Page 21

... entire vacation's worth of media at a low cost, using HP papers that conforms to share. HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to a store processed photo. Select print media 17 Your prints have been designed to www.hp.com. NOTE: At this paper with your country/region...

User Guide - Page 98

... an image through TWAIN, you are attempting. Select Print, Scan & Fax, and then select Manage Scan to Computer under Scan. You can change the settings so that the original scans in the...the settings ◦ Make sure that the scan size specified in the HP scanning software is large enough for instructions about changing the properties. 94 Solve a problem Part of inactivity, which delays ...

User Guide - Page 122

If you have changed any firewall settings from default, try turning off your computer and the printer, and then... to work with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in queue or printer goes offline • Scan communication errors or scanner busy messages • Unable to print, print job stuck in the Need Help Troubleshooting? Also,...

User Guide - Page 126

... Status Report Use the printer status report to view current printer information and ink cartridge status. The printer status report also contains a log of recent events. 122 Solve... the network configuration page (HP Officejet 4620 e-All-in the installation program. Also use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and...

User Guide - Page 162

... • Plastics • Material safety data sheets • Recycling program • HP inkjet supplies recycling program • Disposal of waste equipment by reselling some of the largest... countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go /msds Recycling program HP offers an increasing number of product return and...

User Guide - Page 176

... the sticker inside the printer. Supplies • Ink cartridges • HP media Ink cartridges Ordering cartridges online is subject to select your printer, and then the supplies you can also order online by telephone, locating a local store and printing a shopping list. For more information, see Embedded web server (HP Officejet 4620 eAll-in-One series). • On the...

User Guide - Page 209

... web server or EWS) to view status information, change some features are not available. NOTE: The Toolbox can use the embedded web server without being connected to replace cartridges until print quality becomes unacceptable. You do not need a password. Embedded web server (HP Officejet 4620 e-All-in HP Utility vary depending on the selected printer. To open...

User Guide - Page 213

... the printer, and then print the document again. For more information, see Load media. Incompatible older generation cartridge installed You will need to use a newer version of the date, then the cartridge is the updated newer version. Make sure that the correct paper is still under warranty, contact HP support for more information, see...

User Guide - Page 214

... not printed. To change the printer's status, complete the following steps. 1. Before you try to clear the jam, check the following: • Make sure that you have loaded paper that meets specifications and is empty. For more information, see Media specifications. • Make sure that the printer is blocking the ink cartridge cradle...

User Guide - Page 215

... the printer can resolve such problems by completing the following steps: 1. For more information about contacting HP support, see HP support. Also, if you use ink cartridges in different printers, but if the cartridge was left in a different printer. If the print quality is left outside of a printer for an extended period of time, the...

User Guide - Page 219

... system Please remove the ink cartridges and examine them for any cartridges have leaks, contact HP. CAUTION: Do NOT remove the empty black cartridge to print in Use Color Only mode. If any sign of leaks. For more information about contacting HP, see HP support. message appears before the job prints. The empty cartridges will need to be replaced...

User Guide - Page 223

...polling 52 rings to answer 60 troubleshoot 104, 107 recycle print cartridges 158 redial options, setting 62 reduce fax 53 regulatory information 149, 155 regulatory model number 149 ...replace ink cartridges 74 reports confirmation, fax 66 diagnostic 89, 128 error, fax 67 fax test failed 98 print quality 89, 128 printhead 126 reprint faxes from memory 52...