HP G4010 Support Question

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Question posted by marksgroupit on September 17th, 2013

Error Preview Problem

“An error occurred during preview. If another program is scanning, please wait for it to complete and select Preview again”

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Answer #1: Posted by TommyKervz on September 17th, 2013 2:41 AM

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TommyKervz

Member since:
January 10th, 2013

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Greetings. Try restarting the computer. If the issue persit, download and run the Hp Scan and Print Doctor

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related HP G4010 Manual Pages

Setup and Support Guide - Page 6

Be sure to set up the scanner: Step 1. 1 Get started Follow these steps to remove any shipping tape. 6 1 5 2 3 4 1 HP Scanjet G4010 or G4050 scanner 2 USB cable 3 Power supply 4 Setup and Support Guide (this book) 5 Scanning software CDs 6 TMA templates (HP Scanjet G4050 only) 4 HP Scanjet G4000 series Check the box contents Unpack the scanner hardware.

Setup and Support Guide - Page 7

...Scanjet Scanner Install icon to install the scanning...Wait for the installation dialog box to the scanner base. Install the scanning software before or after a few moments, see Scanner installation troubleshooting on the CD icon that came with the scanner into a Macintosh computer, you are installing the software onto a Windows computer, do not connect the USB cable to complete the scanning...

Setup and Support Guide - Page 10

... has been selected in the scanner settings. Chapter 1 Step 6. dialog box or the HP Scan Pro window does not appear, see Scanner installation troubleshooting on the scanner. 2. dialog box appears. When the preview is accepted, the scanned image is displayed. Place a photo or document on the scanner glass as indicated by the reference mark on page 12. 8 HP Scanjet G4000...

Setup and Support Guide - Page 11

..., point to Programs or All Programs, point to HP, Scanjet, G4000 series, and then click User Guide. To access an online version of the scanner and how to use it. These icons open HP Device Manager, and then click on the question mark at the bottom of the following: ● Perform scanning and copy functions...

Setup and Support Guide - Page 12

... or more information about the TMA, see the scanner user guide. You can also scan medium- For 10 HP Scanjet G4000 series Chapter 2 HP Photosmart Macintosh software When you install the HP scanning software on a Macintosh, two software programs are used for scanning and editing your scans. Transparent materials adapter (TMA) You can use the transparent materials...

Setup and Support Guide - Page 14

.... When prompted, type your desktop to complete the uninstall process. 5. Try uninstalling and then reinstalling the HP Scanning software. Choose the HP Photosmart software to uninstall the software. 2. Note You must have administrative privileges in Windows XP, this is called Add or Remove Programs) and then select HP Scanjet G4000 series. 3. After inserting the CD...

Setup and Support Guide - Page 16

... which is a voluntary program established to 999,999 ...Scanjet G4000 series Photo Scanner and accessories. This regulatory number should not be confused with transparent materials adapter (TMA) Size G4010: 303 mm x 5088 mm x 98 mm (11.93 x 20.00 x 3.86 inches) G4050: 303 mm x 5088 mm x 108 mm (11.93 x 20.00 x 4.25 inches) Weight G4010: 4.4 kg (9.6 lbs) G4050: 5.3 kg (11.6 lbs) Scanning...

Setup and Support Guide - Page 21

...Scanjet G4000 series scanner...Product being notified of purchase by HP; Any replacement product may be uninterrupted or error free. 3. For each HP product specified above . The level of the ...'s specifications. 4. B. Improper use of a Product, and does not cover any other problems, including those that the operation of : a. If HP cannot replace or repair a...programming instructions.

User Guide - Page 4

... to get additional information ● Accessibility ● How to use the HP Scanjet G4000 series Photo Scanners and their accessories. Under the Documentation section, click Product Help. Insert the HP CD that came with most screen reader software programs. To find this scanner. ● Accessing the user guide with screen reader software ● Button Disable...

User Guide - Page 6

.... Scans one of the scanner lid. speed When scanning images using the HP Scanjet G4050 TMA. Tip Try the higher-quality scan settings first on the underside of these ways: ● Image quality (6-color scanning) vs. speed ● Scan from the scanner front-panel buttons ● Scan from the HP Solution Center ● Scan from other software programs ● Preview a scanned image...

User Guide - Page 8

... box. document or picture You have two choices for your choice. Select Scan originals from glass. 6 HP Scanjet G4000 series Chapter 1 Scan pictures and documents Use the Scan button to scan photos and graphics. Press the Scan button ( ). document or picture ● Scan pictures ● Scan multiple pictures with one scan ● Scan documents Select original type - Also see...

User Guide - Page 9

..., select Auto Correct Photos from the HP Solution Center. The What are you must be selected. Click Scan. 6. When prompted, click Yes to scan additional pictures, or click No to send the scanned image(s) to a subfolder in the preview screen to the destination that you scanning? Then follow the steps for the current year and month. The scanner scans an...

User Guide - Page 11

... negatives. User Guide 9 Be careful to scan as many as 35 mm slides) or negatives - HP Scanjet G4010 negatives - HP Scanjet G4010 The transparent materials adapter (TMA) in this model enables you have? How to tell which model you to check that you are not the same for your scanner lid. This section describes two HP...

User Guide - Page 13

... 11 dialog box, select Picture. 7. The scan is finished, remove the slides. b. Close the scanner lid. 5. If you are you want to preview the scanned picture, select the Show Preview check box on the screen, or begin the scan from HP Solution Center. 8. Follow the instructions on the scanner, or click Scan Film in the empty space. Scan positives (such as...

User Guide - Page 15

... instructions on the screen to preview the scanned picture, select the Show Preview check box on the screen, or begin the scan from the template. 12. Remove the media from HP Solution Center. 9. User Guide 13 Align the arrow on the template with the corner reference mark on the scanner, or click Scan Film in the lid...

User Guide - Page 18

... program to scan another document page or picture. 7. After you are finished with all pages, click Done. Note If Show Preview was selected, you are finished with the first document page or picture, place the next page on the glass and click Scan to complete and send the e-mail with settings, click Help. 16 HP Scanjet G4000...

User Guide - Page 20

... If you think that the scanner has a hardware problem, verify that the cables are correctly connected, verify that the USB cable is open. 2. 3 Troubleshooting This section contains solutions for initialization and hardware problems. ● Reset the scanner ● Test the scanner hardware ● Scanner has stopped working properly. 18 HP Scanjet G4000 series Disconnect the USB...

User Guide - Page 21

... Panel). Choose the HP Photosmart software to solve other problems with scanning documents or text (OCR) ● Scanned image is fuzzy ● Scanner is called Add or Remove Programs) and then select the HP Photosmart software. The Help system provides information about the HP Scanjet G4000 series Photo Scanner hardware as well as information about the HP Photosmart software...

User Guide - Page 26

... 5 start 3 pictures color correction 7 e-mail 15 original types 6 quality vs. speed settings 4 tips 14 R reset scanner 18 S scan documents 7 e-mail 15 24 HP Scanjet G4000 series speed settings 4 tips 14 troubleshoot 22 with HP Scanjet G4010 9 with HP Scanjet G4050 11 O OCR troubleshoot 21 onscreen Help 2 order maintenance supplies 17 originals types of 6 P parts, order 17...

User Guide - Page 27

... 9 quality vs. speed settings 4 scan slides or negatives 14 scan slides or negatives with HP Scanjet G4010 9 scan slides or negatives with HP Scanjet G4050 11 software Help 2 scan from 5 W Web sites order maintenance supplies 17 User Guide 25 speed settings 4 scan from TWAIN software 5 models, scanner 9 multiple pictures 7 original types 6 pictures 6 preview image 5 quality vs. Index from...