HP 640 Support Question

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Question posted by derekjchristie on November 27th, 2014

Cannot Send Fax To 1 Specific Number On Hp 640

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Answer #1: Posted by Odin on November 27th, 2014 8:13 AM

This answer was accepted by the poster of the original question.

Odin

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April 10th, 2010

Points: 41,236,690

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If the problem is just with one fax number to which you're sending, the problem is almost certainly with the line at that end, and if so there's nothing you can do at your end. If you're given an error code number, find that number at this HP page and follow the instructions. Otherwise if your problem persists turn to the section of the referenced HP page beginning with the 4-word paragraph, "Check the following items."

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TommyKervz on November 27th, 2014 4:35 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

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Troubleshooting instructions below

https://support.hp.com/gb-en/document/c00297388

Hope that is helpful.
Kervz at www.satechhelp.co.za

Answer #3: Posted by TommyKervz on November 27th, 2014 4:35 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

100
points

Troubleshooting instructions below

https://support.hp.com/gb-en/document/c00297388

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related HP 640 Manual Pages

User Guide - Page 3

... 2 Send a fax 2 Receive a fax 3 Make a copy 3 Make a telephone call 4 2 HP Fax basics 5 The HP 640 Fax 6 Parts of the HP Fax 6 Control Panel of HP Fax 8 The menus 10 Overview of menu options 11 BASIC FAX menu 11 ADVANCED FAX menu 13 TOOLS menu 13 Loudspeaker 13 Navigate the menus 14 Ready mode 14 Menu buttons 14 Enter dates, times, text, and telephone numbers 15...

User Guide - Page 11

...; Send/Receive Polling: Retrieve a waiting fax or hold a fax to be picked up (see page 33). • Caller ID (see page 24). • Last 10 number redial (see page 42). • Junk fax blocking (with Caller ID) (see page 24). • Reports to help you to the machine. HP Fax basics 5 HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS 2 HP Fax...

User Guide - Page 12

The HP 640 Fax The HP 640 Fax Parts of the HP Fax Figure 2-1 Front view 8 7 6 5 Figure 2-2 Rear view 1 1 Document support 2 Paper tray 3 Paper tray cover 1 4 Document guide 2 5 Document feeder 3 6 Handset 4 7 Paper guide 8 Paper support 1 Power cord socket 6 HP Fax basics

User Guide - Page 13

Figure 2-3 Bottom view The HP 640 Fax 3 21 1 Connect handset to the HANDSET port. 2 Connect telephone line to the LINE port. 3 Connect answering machine or extension phone to the EXT. port. HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP Fax basics 7

User Guide - Page 14

... a speed dial number 9 Mute: Mutes the telephone during a telephone call. 10 Loudspeaker: Allows you to select one -touch dialing. 6 Symbols: [The 0 key]. Allows you to store documents that are frequently faxed and send them to the telephone while dialing without the originals. The HP 640 Fax Control Panel of HP Fax Figure 2-4 Control panel of HP Fax 11 13 14...

User Guide - Page 15

.... 17 Cancel: • In a Menu, stops an operation and returns to backspace delete numbers or letters when editing. - HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS The HP 640 Fax Label Name and Description 11 Menu: Displays the options available for your HP Fax. 12 Scroll/Volume: • When you are designated by: . • When no...

User Guide - Page 17

...be printed on two sheets of paper. The number of rings can be used with the feature ...send a fax. To change . If the incoming fax is divided and printed in actual size on two or more information, see Silent mode on page 38. HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS Overview of menu options Overview of menu options Your fax machine...

User Guide - Page 18

...machine to On w/ Junk Fax, you can block faxes from particular numbers. Resolution Sets the default resolution when copying and faxing. For more information, see Set document resolution and contrast for a single copy on page 24. Image TCR Image TCR prints a sending...junk fax numbers, if you are On and Off. Set Junk Fax No. Auto Journal The Auto Journal shows the specific ...

User Guide - Page 19

... machine. Self Test Prints a self test to allow you to troubleshoot problems. Loudspeaker You do not place the handset beside the speaker, as this may result in the cartridge. HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS HP FAX BASICS Loudspeaker ADVANCED FAX menu Option Settings Set Broadcasting Allows you to send a fax to several fax numbers...

User Guide - Page 28

... 9. Press Loudspeaker. 2. Automatic fax redial When you send a fax, if the number you can adjust the volume level for both the ringer and the speaker. You cannot change the asterisks but you press the button, it will not ring when a call on the extension phone. 2. NOTE: The volume 0 indicates that the machine will increase or...

User Guide - Page 29

...alert you to answer You can block certain numbers from sending you a fax. • Favorites • Image TCR • Distinctive Ring • Answer/Receive mode: Determines how the HP Fax responds to incoming calls. 1 The "...may want (2-7) and press OK. NOTE: If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at the left and right...

User Guide - Page 34

... Distinctive ring (DRPD) on the answer/receive mode you chose when you want to change the number of rings before it will try again to change the number of the display. • When a call . You can send faxes in a different tone to answer on page 23. 28 Additional features If you do not pick...

User Guide - Page 35

... answers the telephone, set the number of the display. • When a call , it records a fax tone until it realizes a fax is turned off or the answering machine is not connected directly to your fax machine, the machine will automatically attempt to answer an incoming call in less than 4 rings. • When your HP Fax. • In Ready mode, TAM...

User Guide - Page 39

... party can be retrieved once. 1. Press Menu repeatedly until ADVANCED FAX appears and press OK. 3. Advanced faxing 33 ADVANCED FAXING ADVANCED FAXING ADVANCED FAXING ADVANCED FAXING NOTE: Your HP Fax allows you can place the document in your fax machine to send a document when it into memory and shows POLLING SEND in the office or when their calling rates are lower. Turn...

User Guide - Page 40

... . 4. The HP Fax receives and prints the polled document. NOTE: Not all fax machines have polling capability, and polling incompatibility sometimes occurs between fax machines made by pressing and press OK. 3. To make more memory available, cancel unnecessary scheduled jobs. 1. Select Cancel Schedule by different manufacturers. Dial the telephone number of the remote machine that has...

User Guide - Page 41

.... Enter the fax number and press OK. Advanced faxing 35 ADVANCED FAXING ADVANCED FAXING ADVANCED FAXING ADVANCED FAXING a. d. e. A Sending Confirm report will appear in the display at your current location, and if you choose, it can forward any faxes it to miss important faxes. End Date&Time will display. Enter the end time and press OK. • The machine returns to...

User Guide - Page 46

... appears and press OK. 2. A power outage also clears the fax machine memory. 1. To set up your HP Fax. This report shows the document currently stored for new faxes. Reprinting faxes Report name Sending Confirm Schedule Inform System Data Caller ID Junk Fax Print Fax Content This report shows the fax number, the number of pages, elapsed time of scheduled event. This report...

User Guide - Page 65

.../Photo: 600 x 300 dpi Faxing Standard: 100 x 200 dpi Fine: 200 x 200 dpi Super Fine: 400 x 200 dpi Speed dials 50 ECM mode YES Grey scale 64 levels User memory capacity 640 Kbyte (capable of 50 pages at ITU#1 test chart (2.5% coverage on the back of the machine. SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS AND REGULATORY AND...

User Guide - Page 68

... has the format US:AAAEQ##TXXXX. This equipment is subject to party line service is hearing aid compatible. HP recommends the use a computer or other individual sending the message and the 62 Specifications and regulatory information The Customer Information for facsimile (FAX) equipment must comply with the marketing name (HP 640 Fax series) or product number (CB780 series).

User Guide - Page 69

...SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS SPECIFICATIONS AND REGULATORY AND REGULATORY AND REGULATORY AND REGULATORY AND REGULATORY AND REGULATORY AND REGULATORY INFORMATION INFORMATION INFORMATION INFORMATION INFORMATION INFORMATION INFORMATION Regulatory notices telephone number of the sending machine... equipment (fax machines) to be...