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Question posted by angelahastings on February 5th, 2013

Scanner Error Not Connected To Pc

When trying to scan I am getting a error message saying:"Not Connecoted To PC"  This is an intermittant problem, sometimes it works, somwtimes it does not.  Not sure if the issue ahs to do with our server as the  printer/scanner is on network?

Current Answers

Answer #1: Posted by vinay229229 on February 23rd, 2013 4:42 PM
This answer was accepted by the poster of the original question.
vinay229229

Member since:
December 11th, 2012

Points: 76,400
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If you are able to copying with out any complaint mean that there is no hard ware issue with scanner section.. Uninstall the drivers, install once again & chk..

Answer #2: Posted by p0071234 on March 10th, 2013 4:57 PM
p0071234

Member since:
March 10th, 2013

Points: 100
100
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remove all previous HP printer softwares in the add or remove programs, download the complete HP north america software, you will see the HP Director icon on your desk top, it should work fine.

HP printers have conflicts with previous versions and can not utilize the ports.

It worked well for me. Good Luck.

Related HP 2840 Manual Pages

HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 67

... is needed to their default values. Web Page Dialog The Scan Preferences dialog box contains three tabs: Automatic, Quality vs. However, the HP LaserJet Scan software supports only the options on the scanner icon in the Scanners and Cameras folder in on the Scan menu, click Scan preferences. Use this control to open the Windows Image Acquisition...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 76

... LaserJet all -in use . Yes. The Start Scan button on the computer in direct connections. ■ The Scan to your computer. line is in use . The Yes Yes No. fax job ends. Sending a PC Yes fax No. use . Software overview for network connections. Sends Yes, if the Yes Telephone when the first Telephone when the first scanner...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 106

... booklet printing The HP Color LaserJet 2820/2830/2840 all-in the direction that the pages would be folded into a booklet that printing occurs on the current paper size. The Booklet Layout setting is disabled when A6 or B6 (JIS) is selected as the media size, and an incompatibility error message appears when you select...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 120

... (in -one model number, driver, date, and version numbers. You can take to get more PS information from the computer to Download as bitmap (Type 3) fonts. About tab ...you specify 0 seconds, the printer continues trying to print the document and prints an error message. Wait Timeout This option specifies how long the HP Color LaserJet 2820/2830/2840 all -in pixels) for the TrueType...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 318

... restart your computer, click Yes. 5 After installation of HP print drivers. Setting up and turn on the HP Color LaserJet 2820/2830/2840 all-in-one before installing the software. Windows installation for direct connections Use the following instructions to install the product software on a computer that has access to a network to which the...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 320

... complete the print driver installations. Software installation for Windows operating systems 5 Type the path and share name of the HP Color LaserJet 2820/2830/2840 all-in-one product to which you want to connect. 6 Click Yes or No when asked if you want to use this printer as your default printer for Windows...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 321

...-one software. Press the > button until Config report appears on the HP Color LaserJet 2820/2830/2840. It may take a few minutes for the Receive faxes to print a test page, register your HP Color LaserJet 2820/2830/2840 over a network connection except for the device to specify the network variables during installation. Use the information from the test...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 325

... before connecting the HP LaserJet all -in -one software installation on a network, click Install Software to the computer (software-first installation). These instructions are installing. ENWW Printing-system software installation 301 Software installation for a softwarefirst installation. Your all-in-one setup is complete screen If your HP Color LaserJet 2820/2830/2840 has already...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 362

... LaserJet 2820/2830/2840 WIA Scan driver for Windows XP ■ HP Color LaserJet 2840 Mass Storage driver for standard sizes; a Hi-Speed universal serial bus (USB) 2.0 port; high-capacity color print cartridges that provides software applications access to the device features. rated memory-card slots as 4,000 pages at 5% coverage. ■ HP Color LaserJet 2840 all-in -one printer, scanner...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 365

...device that uses the HP Image Zone software, uninstall the HP Image Zone software itself , and then re-install. ■ HP Image Zone software will install in length. ■ Check that the USB port is not supported. Make sure...If you wish to scan will be recognized if ...connected correctly. Peripherals will install in a "Device Busy" error. The user can change the language of the PC...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 369

... autodial function does not always work with HP Instant Share menu...PC. To avoid this problem, set the printer that you are already seeing problems...connecting to the Internet through your ISP. ■ Configuring and using your camera with HP Instant Share. If you want to print to as authentication failed messages when trying to modify Instant Share menu items, or not authorized error messages...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 370

... re-connect only the device you want to use a different application such as the HP Photo scanner and digital cameras configured in the camera. ■ If you experience trouble unloading images from www.hp.com/support/ clj2800series. To work around this error message. To display these features during the unload operation. See the HP Color LaserJet 2820/2830/2840 device...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 389

... HP Color LaserJet 2820/2830/2840 all -in the following error message appears: The resource is stored on the computer for the Received to a value of HP Toolbox known issues 365 The fax setup wizard will be increased to as much as 65,535 fax jobs in a future release of the settings stored in the device, but...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 390

... use any of the following error messages after attempting to their default value. Intermittent scan problems occur You might receive one : Cannot Connect Not set up on the computer for the Received to lose HP Toolbox functionality 366 Chapter 8 Engineering details ENWW If multiple devices have been installed that is stored on PC To recover from this situation...
HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 395

...setting up 197 Macintosh programs supported 155 scanning to 189, 221 troubleshooting 363 Windows ..., 155 envelopes, paper type commands 336 error messages Auto continue settings 256 constraint, PCL 6...software 156 multitasking 51 PC fax programs 53 Problems screen 231 Receive Log...Device Configuration utility 161 Fax tab, HP Toolbox 205 Fax Tasks screen, HP Toolbox 206 features comparison 17 connection...
HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 22

... print speed Excellent print quality Printer driver features Automatic language-switching Interface connections 6 Chapter 1 Device basics HP Color LaserJet 2820/2830/2840 all -in-one ● Provides laser printing in full color by 600 dots per inch (ppi), 24-bit full-color scanning from letter/A4sized scanner glass. ● Includes automatic document feeder (ADF) that allows faster, more...
HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 32

...device, whether you connected the device directly to a computer by using your printer driver, see the Readme file for Macintosh operating systems). For more information about the HP Scanning software, see the HP Toolbox online Help. When you to http://www.hp.com. Go to make changes. Type color laserjet... the HP Color LaserJet 2820/2830/2840 all users of device features and ...
HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 135

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HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 231

... problems. Does the device receive a fax? (HP Color LaserJet 2830/2840 all -in the device box. If the error persists, contact HP Customer Care. Attempt to the device and the computer. Try plugging the telephone cord into the telephone line. See Specifying the fax settings. Too many telephone devices are plugged in the correct order. The device fax settings are not connected...
HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 240

... Readable The proof sheet cannot be selected on the scanner. This feature has been optimized and tested for PC scan A computer is not covered under HP warranty. This message is displayed until the computer scan has finished, or cancel the scan from the memory slot. If the error persists, contact HP Customer Care. Wait until an HP...

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