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HP 2820 Support Question

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Question posted by sanantonio on May 23rd, 2012

Fuser Error Keeps Telling Me To Turn Off And Then Turn On The Copier

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Answer #1: Posted by freginold on May 24th, 2012 6:13 PM

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freginold

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What is the exact error that you're getting? You can look the error up in the user manual, and both the user manual and service manual have troubleshooting sections. You can download both manuals here:

http://www.helpowl.com/manuals/HP/2820/6083

https://configpages.blogspot.com

Related HP 2820 Manual Pages

HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 106

...by turning like the pages of the preview image, indicating that printing occurs on Both Sides check box. 82 Chapter 3 Windows HP unidriver features ENWW Book and booklet printing The HP Color LaserJet 2820/...disabled when A6 or B6 (JIS) is selected as the media size, and an incompatibility error message appears when you change the Pages per sheet, the booklet setting is selected, offers...

HP Color LaserJet 2820/2830/2840 All-In-One - Software Technical Reference - Page 185

... and change settings for print jobs, memory cards, PCL5e fonts, and PostScript error reaction. ENWW All-in-one software for fax sending, fax reception, error correction, and creation of various logs and reports. Macintosh software overview Figure 5-3 HP EWS Device Configuration - System tab Print The Print tab allows you to view and change...

HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 126

...Turn this setting turned on the telephone keypad (in tone-dial mode only). Use the < or the > button to select Extension Phone, and then press ENTER. 5. Use the < or the > button to select Fax setup, and then press ENTER. 3. The telephone company service does not work if it conflicts with the device...then press ENTER to select Fax Recv. On the device control panel, press MENU. 2. To make an...

HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 232

.... Verify that you are in the correct format. Uninstall and then reinstall the device software. See Service and support or the support flyer that the card is inserted in the device box. If the error persists, turn off the device and then turn on the memory card are using the correct installation procedure and the correct...

HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 239

...turned off. Unplug the device telephone cord from both the device and the wall and replug the cord. If the error persists, contact HP Customer Care. No fax detected The device answered the incoming call . Allow the device to cont. If the error... 2, the registration area, or the fuser. Page too complex [Enter] to retry receiving the fax. Allow the device to finish the job, or press ...

HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 241

... directly into the wall socket. Reinstall the fuser, turn the device on the power and wait for the device to turn on the device. Use the power switch to initialize. Critical error messages Control panel message 50.x Fuser Error 51 Laser Error Description The device has experienced an internal hardware error. If the error persists, contact HP Customer Care. ENWW Control panel...

HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 242

... (continued) Control panel message Description 52 Scanner Error The device has experienced an internal hardware error. 54.2, 55.1, 59.16, 59.192, 59.4, 59.99 Errors The device has experienced an internal hardware error. 57 Fan Error Turn off then on The device has experienced a problem with its internal fan. 79 Error Turn off the power by using the power switch...

HP Color LaserJet 2820/2830/2840 All-In-One - User Guide - Page 276

...-communication-error option). To cancel a pending fax job, see To change the redial setting. 260 Chapter 14 Troubleshooting ENWW Try sending to verify that the telephone line is dialing, press CANCEL. Try to make a telephone call to another fax machine. Do one of the following : ● Turn up the volume on the device...

Service Manual - Page 255

...slot. The device does not print certain images. Verify from a memory card? The device recognizes only SRGB format .JPEG files. See Replacing the memory-card assembly (HP Color LaserJet 2840 all-...(continued) Step Verification step number Possible problems Solutions If the error persists, turn off the device and then turn on the memory card are in the correct format. into the slot...

Service Manual - Page 257

.... If the error persists, turn off the device and then turn on the list. 3 If the error still persists and you cannot print an error log, replace the components in -one memory card type has the same issue, verify that the LED glows when the card inserted. See Replacing the memory-card assembly (HP Color LaserJet 2840 all...

Service Manual - Page 264

...jam Clear paper path The device has detected a jam. If media jams frequently, see Maintenance. This feature has been optimized and tested for PC scan Scanning error Cannot connect Settings cleared ... Sheet Flatbed Only Scanner reserved for use with Genuine HP Toner Supplies (variations in color shading can impact the performance of this feature). 1 Verify that has been Reinsert ...

Service Manual - Page 265

...ENWW Control-panel messages 253 Table 6-3 Critical error messages Control panel message 50.x Fuser Error Description The device has experienced an internal hardware error. Perform the heating-element check. If, after replacing the fuser assembly, the error persists, replace the power supply. Insert a card that is supported. Reinstall the fuser, turn on the internal surface of the...

Service Manual - Page 266

... error persists, replace the fuser motor. If the error persists, replace the T2 clutch. See Removing the laser/ scanner assembly. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the device to initialize. Table 6-3 Critical error messages (continued) Control panel message Description 51 Laser Error The device...

Service Manual - Page 281

...error occurs using heavy paper. The media might be calibrated correctly. Turn over the stack of images printed might have the ENWW Print problems 269 An image that is intended for color laser...be loaded incorrectly. The paper path is intended for color laser printers. Calibrate the device. See Printer calibration. In your software program, change the tone (...

Service Manual - Page 285

.... Jamming, damage to the device. Remove all media from a faulty paper lot. If the error occurs using and try printing ...color laser printers. to the paper. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of paper, between 100 and 250 Sheffield, 4 to -side. ■ The device uses heat and pressure to fuse toner to the other. Turn...

Service Manual - Page 294

If the error persists, a print a document from the original document. If the printed page is free of cutouts or perforations. to -side. Turn the paper over . Problems with the media you are ... that is skewed (crooked). Adjust the media guides to device The paper has cutouts or perforations. Print is made for color laser printers. Try printing on media from a faulty paper lot.

Service Manual - Page 299

... machine. If no jam exists and less than one of the following: ■ Turn up the volume on the device, and then press START FAX on a PBX system, the PBX system might be... reprinting.) As soon as possible, replace the print cartridge, and then reprint the fax. A communication error might be working . Problems sending faxes Use the information in the middle of faxes stored for the...

Service Manual - Page 300

If you send have an error condition, such as being received by itself. 288 Chapter 6 Troubleshooting ENWW Change the redial .... Problem Cause Your telephone line might not be working . ■ Disconnect the device from the telephone jack and connect a telephone. Solution Do one of the following: ■ Turn up for the job appears in memory for any of paper. dialing, press CANCEL...

Service Manual - Page 328

... area when sending to non-HP units. Compatibility problems have been to detect any T30 frames. This is improved. Table 6-7 Fax send error codes (continued) Error code Description Solution 392 The receiving device has answered a fax session 1 Reattempt the fax reception at a different time when telephone line conditions have failed from the originating...

Service Manual - Page 338

...Troubleshooting ENWW Use the < or the > button to select one of the following the device being turned on in which you to set the time period following menu items: ■ Immediately...to select Calibrate color, and then press ENTER. 5 Use the < or the > button to calibrate the printer manually or automatically each time the device is displaying an error message, the device will not calibrate...