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Epson WorkForce WF-3520 Support Question

Epson WorkForce WF-3520 Support Question

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Question posted by margaretmiz on February 15th, 2014

Can't Scan From Document Feeder.

WF-3520 pulls the papers through, no problem. But all the scans turn out black. I tried scanning from image capture and from the scan button on the machine itself. I re-downloaded the Epson software, but it doesn't include any scanning drivers. i have done the Mac updates.

Current Answers

Answer #1: Posted by hzplj9 on February 16th, 2014 3:48 PM
This answer was accepted by the poster of the original question.
hzplj9

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June 25th, 2012

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I have not seen any data on scanning using the document feeder only the scanning table. However it remains to be proven as I have not scanned the whole Epson website. I have attached a link to Epson for your printer so you can check out the troubleshooting and advice pages in an attempt to solve your dilemma.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Overview&oid=209706

Answer #2: Posted by margaretmiz on February 17th, 2014 4:01 PM
margaretmiz

Member since:
February 15th, 2014

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hzplj9's answer was helpful:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&infoType=Overview&oid=209706

but one additional step needed: you have to expand the Driver and Downloads with the triangle on the right, and download/install the Scan driver separately. I had thought it was included in the combo driver download.

Once you install it and open it, Apple automatic updates should open and offer you an update. You may have to enable automatic updates, not sure.

Related Epson WorkForce WF-3520 Manual Pages

Quick Guide - Page 2

... panel Process large documents with the 30-page capacity Automatic Document Feeder Easy networking-Wi-Fi, Wi-Fi Direct, and Ethernet® Copy files to and from your computer with the built-in memory card reader Print and Scan from anywhere with the tip of your WF-3520 (see the Start Here sheet), turn off the sound...
Quick Guide - Page 3

Button Description P Turn the product on . ADF A document is connected to the Home screen. The touch panel displays only the buttons that are available for wired). Return to a wireless network. The product is loaded in black and white or color. Using the Touch Panel 3 l, r, and OK y Cancel printing, copying, faxing or scanning, or clear settings for the...
Quick Guide - Page 4

... impact of your documents, photos, presentations, and other projects. Paper name EPSON Bright White Paper EPSON Brochure & Flyer Paper Matte Double-sided EPSON Ultra Premium Presentation Paper Matte EPSON Premium Presentation Paper Matte EPSON Premium Presentation Paper Matte Double-sided EPSON Presentation Paper Matte EPSON Ultra Premium Photo Paper Glossy EPSON Premium Photo Paper Glossy Size...
Quick Guide - Page 6

... flat surface to keep your documents on the scanner glass or in the Automatic Document Feeder (ADF). or A4-size sheets (single- Slide out the edge guide. 6 Placing Originals for Copying, Scanning, or Faxing Before you copy, scan, or fax, place your ... Close the cover gently to even the edges. 2. Placing Originals for Copying, Scanning, or Faxing Raise the document cover. 2.
Quick Guide - Page 7

3. Note: If you're using the 2-up , top edge first. Using the Automatic Document Feeder 7 Insert the originals face up Copy layout, make sure the originals are loaded as shown below. 4. Slide the edge guide against the originals, but not too tight. The ADF icon appears on the screen.
Quick Guide - Page 8

... copy black-and-white or color documents. You see page 4). 2. Copying a Document 1. If you use the Copy function with originals loaded in the Automatic Document Feeder, letter-size paper is loaded in one of copies you can copy up to copy photos onto EPSON photo paper (various types and sizes available). If you copy a legal-size document, the image will...
Quick Guide - Page 9

...), Custom Size (to select a percentage), Auto Fit Page (to automatically size the image to begin copying. For more information about copy settings, see your paper), or one of the x buttons to fit your online User's Guide. 7. Copying a Document 9 Press one of the paper smears, select a longer Dry Time setting. To change the copy quality, select...
Quick Guide - Page 16

... need a second phone cable. Epson is turned off. To use the fax or telephone equipment. port. For more information, see the online User's Guide. Connect the phone cable from the EXT. Note: You can fax up or recovering data and settings during or after the answering machine. 16 Faxing a Document Connect one ring after...
Quick Guide - Page 19

... B&W to begin scanning and faxing your document. (To cancel, press y Cancel.) ■ If the recipient's fax machine prints only in black and white, your fax is automatically sent in the product's temporary memory will be sent later, and faxes being retransmitted automatically. Press d and select Fax Settings. 3. If you load plain paper and select the...
Quick Guide - Page 20

Scanning a Document or Photo You can even scan and send the image or document to an online service or to scan original documents and photos and save it on your computer. Place your product to a remote printer. You can use your original document or photo as Gmail. ■ Scan to PC (WSD) lets you have registered with EPSON Connect. ■ Scan to...
Quick Guide - Page 21

... File menu, choose Import or Acquire, and select your document in the ADF. 2. Once your image is connected by a USB cable, or select the name of the x buttons to start your email application. Scanning With EPSON Scan Software 21 If you're scanning to a memory card, select your scan settings then press one of the following to begin...
Quick Guide - Page 22

... Scan, visit Epson's driver download site epson.com/support (U.S.) or epson.ca/support (Canada). 22 Scanning With Mac OS X 10.6/10.7 Your image is scanned and you can change the scan mode using the Mode selector in Windows Explorer or Mac Finder. Click Scan. Then click the Scan button to begin scanning. Note: With Mac OS X 10.6 or 10.7, in addition to scanning with Image Capture...
Quick Guide - Page 30

... for more information. Printing and Copying Problems ■ Make sure the paper size you loaded matches the paper size and source selected on , and then try again. Place the document flat against the back left corner of the x buttons to communicate with black ink; see the EPSON Scan Help. ■ Make sure EPSON Event Manager is set up to print...
Quick Guide - Page 32

...Document Feeding Problems If documents don't feed correctly in the Automatic Document Feeder (ADF), make sure the paper is not cleared, remove the paper cassettes, then check for paper under the ADF input tray. If paper...then close the cover and check for jammed paper inside the printer. 4. Faxing Problems ■ Make sure the recipient's fax machine is turned on and working. ■ Make sure...
Quick Guide - Page 34

... 7 AM - 4 PM Saturday. Purchase Supplies and Accessories You can purchase genuine EPSON ink and paper at EPSON Supplies Central at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for support, please have the following information ready: ■ Product name (WF-3520) ■ Product serial number (located on the label in back and under...
Quick Guide - Page 35

...document cover. Do not place or store the printer outdoors. ■ Keep the product away from the electrical outlet. ■ Always turn off the product using your EPSON...with any other device with a cable, ensure the correct orientation of the devices plugged into an.... Notices Important Safety Instructions Before using the P power button, and wait until the P power light stops flashing ...
Quick Guide - Page 36

...soap and water. If discomfort or vision problems remain after a thorough flushing, see a ...cord or plug is damaged, contact Epson. otherwise ink may leak from the...in the documentation. Do not use the product near automatically controlled devices, such as... too hard on its side, or turn it receives a heavy impact. within... the product is copying, printing, scanning, or faxing. ■ Be ...
Quick Guide - Page 38

...risk of fire, use a telephone to be a remote risk of Product: Model: Epson Multifunction printer C481C FCC Compliance Statement For United States Users This equipment complies with the standards....provided to quantity production and testing on a statistical basis as a Class B digital device. Telephone Equipment Safety When using a telephone during an electrical storm. There may not ...
Start Here - Page 1

WF-3520 Start Here Read these instructions before using the product's control panel. otherwise, select Winter. For more information, see the online User's Guide. 4 Install ink cartridges 1 Lift the scanner unit. 2 Turn... computer yet. 2 P ress the power button. 4 Remove only the yellow tape from...epson.com/support/wf3520sp (requiere una conexión a Internet). 1 Unpack Copy/ Fax/ Scan...
Start Here - Page 4

... Time, Saturday. WF-3520 ink cartridges Color High-capacity Black 126 Cyan 126 Magenta 126 Yellow 126 Extra High-capacity 127 127 127 127 EPSON Connect™ Solutions, AirPrint, and Google Cloud Print™ Print and scan from an EPSON authorized reseller. Use your products for end of Apple Inc. Learn more information. Presentation Paper Matte Smooth...

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