Dell V715W Support Question
Dell V715W Support Question
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Question posted by Demosy3 on September 16th, 2012
My Dell 715w Has A Message On The Lcd Screen ' There's A Problem With Print Head
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Answer #1: Posted by RathishC on September 17th, 2012 3:34 AM
RathishC
Member since:
June 19th, 2012 Points: 2,516,090
Member since:
June 19th, 2012 Points: 2,516,090
Hi,
Please follow the below mentioned step, which may fix the issue:
1) Open the cover to remove the Print head and Cartridge (if installed).
Note: Carrier will come to the center automatically with the error message as the cover is
opened.
2) Remove the Cartridges and place on a table.
3) Open print head latch and remove the print head.
4) Close Printer Head latch, close cover, and confirm error message goes away from operator panel.
Ensure printer is connected by USB or wireless, and then check for latest level of firmware by clicking on the link below, which will take you to Dell support website:
Please enter the service tag of the printer and update the firmware on the computer.
If the issue still persists, please reset the printer to factory setting.
Follow the steps below to do the same:
Note: Resetting to factory default settings will delete all the printer settings you may have previously selected.
From the printer control panel, press the Button as shown in (Picture 1).- Press the arrow buttons to scroll to Defaults, and then press OK butoon( as shown in picture 2)
- Press the arrow buttons to scroll to Set Defaults, and then press OK button
- Press the arrow buttons to scroll to Use Factory, and then press OK button
- When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons.
“Initial Setup Complete” appears on the display. Please follow the screen instruction on the printer, which may fix the issue.
You can refer the Dell Article 122270 on www.support.dell.com
Please check if this fixes the issue. For any further help please respond.
Thanks & Regards
Rathish C
#iworkfordell
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Related Dell V715W Manual Pages
User's Guide - Page 4
... the scanner glass...106
Troubleshooting 107
Before you troubleshoot...107 Using the Service Center to solve printer problems 107 If Troubleshooting does not solve your problem 107 Setup troubleshooting...107 Jams and misfeeds troubleshooting...113 Print troubleshooting...116 Copy and scan troubleshooting...118 Fax troubleshooting...120 Memory card troubleshooting...126 Network troubleshooting...
User's Guide - Page 6
... problems along the way, one of our knowledgeable support representatives will meet your new printer right away, use the setup materials that came with our printers,...printer models, this printer! To avoid printing multiple copies, you to print
multiple pages on one sheet.
This feature sets the screen brightness to low and sets the printer to change to Power Saver
mode after the printer...
User's Guide - Page 7
... ink cartridges, try using less ink than normal and
are ideal for and maintaining the printer • Troubleshooting and solving problems
User's Guide The User's Guide is available on the installation software CD. Conserving ink
• Use Quick Print or Draft Mode.
Additional setup and instructions for ? Recycling
• Recycle the product packaging...
User's Guide - Page 12
... All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your printer from the printer drop-down list. 5 From the Maintenance tab, click Order supplies. 6 Click . 7 Follow the instructions on the computer screen. Ordering and replacing supplies
12
Recycling Dell products
To return Dell products to air.
5 Close the...
User's Guide - Page 15
...printer is left idle for printing in progress. • Exit from a menu level of the Copy, Scan, Fax, Photo, or File Print menu to the top level
of a menu.
• Exit from a menu level of the Setup menu to the top level of the previous mode. • Clear current settings or error messages...ten minutes. • Set screen brightness to low.
7 Cancel
• Cancel a print, copy, scan, or fax ...
User's Guide - Page 18
...printer driver for the printer. • Order supplies. • Maintain ink cartridges. • Print a test page. • Register the printer. • Contact technical support. Using the Windows printer software
Software installed during printer... Installed screen. Using the printer software
...at support.dell.com. Printer software
Use the Dell Printer Home (referred to as Printer Home)
To...
User's Guide - Page 20
Using the World Wide Web
Updated printer software may be available at support.dell.com. Installing the printer software
Note: If you send a print job, then try removing and reinstalling the printer. Using the printer software
20
If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click...
User's Guide - Page 84
... not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run. Installing the printer on other computer on the network. If the Welcome screen does not appear after a minute, then launch the CD manually:
a Click , or click Start and then click Run. Interpreting the colors of...
User's Guide - Page 90
... setup utility link. 6 Follow the instructions on the computer screen to set up the printer. 3 Select the USB printer (see "Selecting the printer" on page 91).
If the printer is currently set up the printer. 3 Select the USB printer (see "Selecting the printer" on page 91).
If the printer is currently set up for wireless 1 Plug an Ethernet cable...
User's Guide - Page 93
... without requiring prior knowledge of the wireless network or they will not show up the printer, selecting Ethernet connection when you can find the information in the manual. To find the...the access point. • Push Button Configuration (PBC)-The user pushes a button on the computer screen to set up your network for security reasons. Look for any of your access point or router...
User's Guide - Page 100
... network and locally attached simultaneously
What is not on the same wireless network as 192.168.2.134.
If the SSIDs are connected to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
1 Obtain the SSID of the...
User's Guide - Page 107
...use the Service Center link.
If Troubleshooting does not solve your problem
Visit our Web site at support.dell.com to find the following:
• Live online technical ... "Print job does not print or is securely connected to the host computer, print server, or other network access point. • Check the printer for error messages, and resolve any errors. • Check for paper jam messages, ...
User's Guide - Page 124
...message appears on Fax Forwarding. Resolve the error to free up space in the fax software. Disable this option so that appears on the display. INCREASE THE RINGER VOLUME
If you can configure the fax settings in the printer memory.
MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL
The printer... service before you can print it later. Cannot run the fax software
The printer must be able to ...
User's Guide - Page 131
...; "Wi-Fi indicator light is green but the printer will not print wirelessly, then a firewall could be the problem. To verify, print a network setup page. Re-enable the firewall when... during installation" on page 136 • "Wireless print server not installed" on page 139 • ""Communication not available" message displays when printing wirelessly" on page 139 • "Resolving intermittent...
User's Guide - Page 134
... the Wireless Setup Successful screen. Wi-Fi indicator light is enabled:
1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. e Write down the SSID. ENABLE THE PRINTER
Confirm that the printer is green but the printer does not print, then try one...
User's Guide - Page 139
...printer is capable of wireless printing, try to the computer again using a laptop and have power saving settings enabled, you may see this message again after you can see a message during installation indicating that the laptop and printer... problem with your wireless network. Try one or more of the setup process.
6 Follow the instructions on the computer screen. The laptop and printer ...
User's Guide - Page 143
...are having trouble printing from one ... site of the same type and see if the printer Web page reloads.
If newer, faster devices are ...Address field. 8 Click the Submit button. The Submitting Selection message appears. CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER
Some... NEW ROUTER
If your network. If this solves the problem, you may not be fully compatible with the newer wireless...
User's Guide - Page 147
... edges of
page 117 slow print speed 118 streaks or lines on printed
image 117 printer
sharing 91 sharing in Windows 91 printer control panel buttons 13 location 9 using 13 printer does not print wireless 131 printer does not print wirelessly 134 printer does not respond 112 printer memory fax 80 printer printing blank pages 112 printer problems, basic solutions 107 printer software installing 20...
User's Guide - Page 148
... network
(Windows) 84 settings timeout
disabling 16 setup troubleshooting
cannot print through USB 113 incorrect language appears on
display 108 page does not print 111 printer does not respond 112 printer printing blank pages 112 printhead error 108 software did not install 110 sharing printer in Windows 91 software Service Center 107 software did not install...
User's Guide - Page 149
... faxes 121 error messages, printer control panel 125
troubleshooting,...print 111 printer does not respond 112 printer printing blank pages 112 printhead error 108 software did not install 110 troubleshooting, wireless cannot print over wireless
network 132
changing wireless settings after installation (Windows) 86
photos do not print from memory card across wireless network 128
resolving communication problems...
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