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Dell STUDIO XPS 16 Support Question

Dell STUDIO XPS 16 Support Question

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Question posted by Anonymous-105904 on April 2nd, 2013

Restarts

Hello. So today I encountered a problem while rebooting my system. When I restart my computer it gets to the dell boot up screen with the boot up options it loads halfway then stops! By the way I'm using windows vista. It never loads so I force shut down and leave for a minute. I come back boot it up same thing! My motherboard is fine because I hear the POST so I'm wondering if it's my os I just need help thank you bye.

Requests for more information

Request from prateekk007 on April 2nd, 2013 5:17 PM
Hi

I would suggest you to remove the battery & disconnect the AC Adapter from the system and hold the power button down for 20 seconds, to discharge “Static Flea Power”, after that connect AC Adaptor and battery and restart your machine.

Also, I would suggest you to boot your system in Safe Mode with Networking. Please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select “Safe Mode with Networking” to boot the computer into Safe Mode. If it’s working fine in safe mode you can try System Restore and take the system to a prior date when it was working fine. To perform System Restore click on the link below:

http://dell.to/YcLh2a

If issue still persists please try to run Dell diagnostics, to run Dell diagnostics turn on the system, press <F12> at the initial Dell logo screen, and select Diagnostics from the boot menu.

Please reply if you have any further questions

Thanks & Regards
Prateek K
#iworkfordell

Current Answers

Answer #1: Posted by prateekk007 on April 2nd, 2013 5:17 PM
This answer was accepted by the poster of the original question.
prateekk007

Member since:
December 5th, 2012

Points: 2,137,520
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Hi

I would suggest you to remove the battery & disconnect the AC Adapter from the system and hold the power button down for 20 seconds, to discharge “Static Flea Power”, after that connect AC Adaptor and battery and restart your machine.

Also, I would suggest you to boot your system in Safe Mode with Networking. Please switch on the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Using the up and down arrow key, select “Safe Mode with Networking” to boot the computer into Safe Mode. If it’s working fine in safe mode you can try System Restore and take the system to a prior date when it was working fine. To perform System Restore click on the link below:

http://dell.to/YcLh2a

If issue still persists please try to run Dell diagnostics, to run Dell diagnostics turn on the system, press at the initial Dell logo screen, and select Diagnostics from the boot menu.

Please reply if you have any further questions.

For easy access to drivers, manuals and product updates, please visit our Support Site .



Thanks & Regards
Prateek K


Related Dell STUDIO XPS 16 Manual Pages

Setup Guide - Page 5

... Your Studio XPS Laptop 5 Before Setting Up Your Studio XPS 5 Connecting the AC Adapter 6 Connecting the Network Cable (Optional 6 Turning on Your Studio XPS 6 Using the Wireless Button 7 Windows Vista® Setup 7 Connecting to the Internet (Optional 8 Setting up the TV Tuner (Optional) (Availability Varies by Regions 10 Setting Up the 5.1 Audio Connections 11 Using Your Studio XPS 12...
Setup Guide - Page 7

...sides. You should never put your Studio XPS in ) on the Studio XPS may cause it is normal and does not indicate a problem with the fan or the computer...Studio XPS. Do not store your Dell™ computer in a low-airflow environment, such as a cabinet, carrying case, or drawer when it is turned on the fan when the computer gets hot. Fan noise is running. Setting Up Your Studio XPS Laptop...
Setup Guide - Page 8

... electrical outlets. However, power connectors and power strips vary among countries. Turning on Your Studio XPS 6 Connecting the Network Cable (Optional) If you plan to the Studio XPS and then plug it into a wall outlet or surge protector. Setting Up Your Studio XPS Laptop Connecting the AC Adapter Connect the AC adapter to use a wired network connection, plug...
Setup Guide - Page 9

Setting Up Your Studio XPS Laptop To turn on your Studio XPS, lightly press the power button on the screen. This button allows you to quickly turn on wireless, with Windows Vista. To set up an Internet connection. NOTICE: Do not interrupt the operating system's ...
Setup Guide - Page 10

...Studio XPS Laptop Connecting to the Internet, you need a network connection or an external modem and an Internet service provider (ISP). To connect to the Internet (Optional... connect the telephone line to the external USB modem (optional) and to set up and use your ISP or ...original order, you set up your Studio XPS or router for more information about how to the telephone wall connector ...
Setup Guide - Page 11

... have an ISP icon on the screen to check the service status, or try connecting again later. NOTE: Have your ISP to complete the setup. Follow the instructions on your wireless router. Contact your ISP information ready. Setting Up Your Studio XPS Laptop Before you can help you get one. 1. If you do not have...
Setup Guide - Page 12

Setting Up Your Studio XPS Laptop 4. Choose Broadband if you will use an optional USB dial-up TV → Confirm Your Region and follow the instructions given. --Go to...Menu → TV + Movies → Set up modem or ISDN. Double-click on the Media Center icon on the screen and use a DSL, satellite modem, cable TV modem, or wireless technology connection. Choose Dial-up the TV Tuner for...
Setup Guide - Page 13

Setting Up Your Studio XPS Laptop Setting Up the 5.1 Audio Connections To set up TV Signal → Confirm Your Region... cable to the middle audio out/headphone connector. 3. • Select Custom setup, --Follow the instructions given. --In the Optional Setup screen, choose Configure tuners, TV signal, and Guide. --Click Next and confirm your front speaker cable to Main Menu → ...
Setup Guide - Page 14

.... Turns on the center control cover and then release. To turn off the Studio XPS while the hard drive activity light is flashing. 2 Bluetooth® status light (optional) - NOTE: Bluetooth wireless technology is enabled. Using Your Studio XPS Your Studio XPS has several indicators, buttons, and features that provide information at-a-glance and time-saving shortcuts for...
Setup Guide - Page 18

...Studio XPS 5 eSATA/USB combo connector with the USB specification. This function may not work with certain external USB devices when the computer is turned on battery power • Solid amber - Connects to continue charging the device. 16...of total battery life remains. 6 AC adapter connector - NOTE: If the Studio XPS is turned to powered off or in a sleep state In such cases, ...
Setup Guide - Page 25

...: Before removing the battery, shut down the Studio XPS and turn it in the given order). Do not use a battery purchased from other computers. Press + right-arrow key to be stored in the ExpressCard slot when not in dark environments by the Dell Travel Remote (an optional device that can be controlled by illuminating...
Setup Guide - Page 32

... the same electrical outlet Memory Problems If you encounter interference that your Studio XPS is creating interference by your Studio XPS, see "Basic Specifications" on page 52. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 36). • Reseat the memory modules (see the Dell Technology Guide on the Dell Support website at support.dell.com) to ensure that hinders...
Setup Guide - Page 33

... to get a ... screen. 31 If a program stops...screen, click Next. 3. Follow the instructions on the disc (CD or DVD). Solving Problems Lockups and Software Problems If the computer does not start up - Run the Program Compatibility Wizard. If a program is firmly connected to the computer and to 10 seconds until your Studio XPS. Turn your Studio XPS off and then restart your Studio XPS...
Setup Guide - Page 34

... until your Studio XPS meets the minimum hardware requirements needed to help in troubleshooting. If you are unable to get a response by pressing a key on your Studio XPS. 32 --Ensure that the program is displayed to run the software. See the software documentation for information. --Ensure that your Studio XPS turns off . Solving Problems If a solid blue screen appears -
Setup Guide - Page 38

... monitor or contact Dell, see "Contacting Dell" on your Studio XPS cannot display a screen image, running the diagnostics will beep while testing the display. Click Start → Help and Support. 2. Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is active. NOTE: If your hard drive. NOTICE: Dell Diagnostics works only on (or restart) your Studio XPS, perform the...
Setup Guide - Page 43

...Boot Options Window. 2. The restore process begins and may need to proceed with Factory Image Restore, click Cancel. 8. To access the recovery options, log on the computer. Any programs or files added since you received your Studio XPS... and restoring the system software to reboot the system. 41 The Dell Factory Image Restore welcome screen appears. Click Next. Click Finish ...
Setup Guide - Page 45

... the Operating System disc. 3. Restart your Studio XPS and try again. then, shut down your Studio XPS. 5. NOTE: The next steps change the boot sequence for one to two hours...DELL logo appears, press immediately. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 7. On the next start-up, your Studio XPS boots according to Boot...screen to complete the installation. 43
Setup Guide - Page 52

... system, maintaining peripherals, RAID, Internet, Bluetooth®, networking, and e-mail. at support.dell.com. the Operating System disc. run a diagnostic program for your Studio XPS, reinstall notebook system software, or update drivers for your Studio XPS. the Dell Technology Guide installed on the Dell Support website memory, or a new hard drive. Check your warranty and return...
Service Manual - Page 12

...restarts automatically. Ensure that the main battery is installed properly. The Save In window appears. 7. Select Load Setup Defaults to save configuration changes. 8. Remove the BIOS upgrade CD from the hard drive. Follow the instructions that appear on the screen. Turn on your desktop and is complete, the computer will automatically reboot... BIOS DellStudio XPS™...
Service Manual - Page 43

... (see Removing the IEEE 1394 Module). 13. Lift the system board at www.dell.com/regulatory_compliance. For additional safety best practices information, see Removing the Audio Board). ...9. Remove the IEEE 1394 module (see Removing the Display Assembly). 16. Back to Contents Page System Board DellStudio XPS™ 1640 Service Manual Removing the System Board Replacing the System...

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