Dell STUDIO XPS 16 Support Question
Dell STUDIO XPS 16 Support Question
Find answers below for this question about Dell STUDIO XPS 16 - OBSIDIAN - NOTEBOOK.Need a Dell STUDIO XPS 16 manual? We have 2 online manuals for this item!
Question posted by abdulazimazizham on April 5th, 2013
Black Screen And Small Green Color In The Screen
when I open my computer, the screen go black with the cursor on the screen
Current Answers
Answer #1: Posted by RathishC on April 5th, 2013 11:12 AM
RathishC
Member since:
June 19th, 2012 Points: 2,516,090
Member since:
June 19th, 2012 Points: 2,516,090
Hi Abdulazimazizham,
I’ve mentioned few troubleshooting steps below which would help you to isolate the issue.
First would recommend you to remove the power cable and the battery (incase it’s a desktop remove only the power cable from the back of the tower). Hold the power button down for 15-20 seconds and then put the battery and the adapter back in and start the computer.
Also, it would be a good idea to perform Pre-Boot System Assessment (PSA) diagnostics in order to isolate the issue. Please let me know if you get an error and do mention the code as well. Please click http://dell.to/oe1Qg1 for detailed information about PSA diagnostics and error codes.
If the diagnostics pass and no errors are returned, then you may try booting your system in Safe Mode with Networking. For that you need to restart the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Scroll down to “Safe Mode with Networking” and press enter to boot the computer into Safe Mode. If it works fine in safe mode you can try System Restore and take the system to a prior date when it was working fine. Please click http://dell.to/opfa8C for detailed instructions about system restore.
If the system does not boot in safe mode, please reboot the system in BIOS and check if the hard drive is being detected. Follow below mentioned steps to check the hard drive functionality in BIOS.
1. Restart the computer.
2. As the computer boots, press when the Dell Splash Screen appears.
3. Look for SATA 0 and SATA 1 status.
4. Also, press F9 to load default and then press F10 to save the changes and exit
Do keep me posted with the results.
Thanks & Regards
Rathish C
#iworkfordell
I’ve mentioned few troubleshooting steps below which would help you to isolate the issue.
First would recommend you to remove the power cable and the battery (incase it’s a desktop remove only the power cable from the back of the tower). Hold the power button down for 15-20 seconds and then put the battery and the adapter back in and start the computer.
Also, it would be a good idea to perform Pre-Boot System Assessment (PSA) diagnostics in order to isolate the issue. Please let me know if you get an error and do mention the code as well. Please click http://dell.to/oe1Qg1 for detailed information about PSA diagnostics and error codes.
If the diagnostics pass and no errors are returned, then you may try booting your system in Safe Mode with Networking. For that you need to restart the computer and start tapping the F8 key which would take you to Advanced Boot Option screen. Scroll down to “Safe Mode with Networking” and press enter to boot the computer into Safe Mode. If it works fine in safe mode you can try System Restore and take the system to a prior date when it was working fine. Please click http://dell.to/opfa8C for detailed instructions about system restore.
If the system does not boot in safe mode, please reboot the system in BIOS and check if the hard drive is being detected. Follow below mentioned steps to check the hard drive functionality in BIOS.
1. Restart the computer.
2. As the computer boots, press when the Dell Splash Screen appears.
3. Look for SATA 0 and SATA 1 status.
4. Also, press F9 to load default and then press F10 to save the changes and exit
Do keep me posted with the results.
Thanks & Regards
Rathish C
#iworkfordell
Answer #2: Posted by TommyKervz on April 5th, 2013 6:28 AM
TommyKervz
Member since:
January 10th, 2013 Points: 17,776,813
Member since:
January 10th, 2013 Points: 17,776,813
Greetings - the operating system may have gone bad. If you don't mind you can get a windows disc and have the compuuter formated and fresh operating system installed. If however, there is important information you would like to keep in it, you might want to get someone who is more fond of trouble shooting computers to try and run sytem restores, safe mode and unistalling of recently added programs and the like to try and recover the OS. The installing of programs like anti-viruses at a later stagefor example can cause this at times.
Related Dell STUDIO XPS 16 Manual Pages
Setup Guide - Page 4
... and trade names other countries;
is a registered trademark owned by Dell under license.
Blu-ray Disc is used in this text: Dell, the DELL logo, XPS, and DellConnect are either the entities claiming the marks and names or their products. Dell Inc. Other trademarks and trade names may be used in...
Setup Guide - Page 5
... Your Studio XPS Laptop 5 Before Setting Up Your Studio XPS 5 Connecting the AC Adapter 6 Connecting the Network Cable (Optional 6 Turning on Your Studio XPS 6 Using the Wireless Button 7 Windows Vista® Setup 7 Connecting to the Internet (Optional 8 Setting up the TV Tuner (Optional) (Availability Varies by Regions 10 Setting Up the 5.1 Audio Connections 11
Using Your Studio XPS 12...
Setup Guide - Page 9
...Studio XPS unusable.
7 Pressing it again returns your wireless radios to
their respective states they were in before you through several procedures including accepting license agreements, setting preferences and setting up an Internet connection.
The screens... Studio XPS Laptop
To turn on wireless, with Windows Vista. This button allows you to quickly turn all of your Studio XPS,...
Setup Guide - Page 11
Setting Up Your Studio XPS Laptop
Before you can help you want to the Internet window appears.
9 Click Start → Connect To. 3. Save and close any open files, and exit any open programs.
2. Follow the instructions on the screen to
complete the setup. NOTE: If you need to connect to complete the setup. Follow the instructions on...
Setup Guide - Page 12
Setting Up Your Studio XPS Laptop
4. Select either Broadband (PPPoE) or Dial-up, depending on how you will use the setup information provided by ...this procedure if you will use an optional USB dial-up modem or ISDN.
Double-click on the Media Center icon on the screen and use a DSL, satellite modem, cable TV modem, or wireless technology connection. NOTE: If you do not know which ...
Setup Guide - Page 13
... region. • Select Custom setup,
--Follow the instructions given.
--In the Optional Setup screen, choose Configure tuners, TV signal, and Guide.
--Click Next and confirm your front speaker cable to the audio in/microphone connector.
2. Setting Up Your Studio XPS Laptop
Setting Up the 5.1 Audio Connections
To set up TV Signal → Confirm Your...
Setup Guide - Page 31
... your connection is working and provides information on the network connector is only for wireless connections. NOTE: The link integrity light on the status:
• Green - battery is not detecting a physical connection to the network. The computer is either turned off -
computer is charged
• Blinking white - A good connection exists between...
Setup Guide - Page 33
... earlier Microsoft® Windows® operating system - In the welcome screen, click Next.
3.
Click Applications.
3. If the computer stops responding -
If a program is firmly connected to the computer and to 10 seconds until your Studio XPS turns off and then restart your Studio XPS off. Follow the instructions on the disc (CD or DVD). Ensure...
Setup Guide - Page 34
.... Solving Problems
If a solid blue screen appears - If you are unable to get a response by pressing a key on your Studio XPS.
32
--Ensure that is compatible
with the program.
--If necessary, uninstall and then reinstall the program.
--Write down any open files or programs
and shut down your Studio XPS meets the minimum hardware requirements needed...
Setup Guide - Page 38
... working properly.
2. See the System Setup section in "Lockups and Software Problems" on (or restart) your hard drive. Start the Dell Diagnostics from your Studio XPS cannot display a screen image, running the diagnostics will beep while testing the display.
Dell Diagnostics
If you want to start the Hardware Troubleshooter:
1. The diagnostics will start...
Setup Guide - Page 42
... on certain computers.
Undoing the Last System Restore
NOTE: Before you are an administrator on the screen. In the Start Search box, type System Restore and press .
3. These options restore your ... Restore
NOTICE: Using Dell Factory Image Restore permanently deletes all open files and exit any open programs. Do not alter, open, or delete any programs or drivers installed after you may ...
Setup Guide - Page 43
... or files added since you want to reboot the system.
41 To access the command prompt, type administrator in when you purchased your Studio XPS. The Confirm Data Deletion screen appears.
The restore process begins and may need to select Dell Factory Tools, then Dell Factory Image Restore.
7. Data files include documents, spreadsheets...
Setup Guide - Page 45
then, shut down your Studio XPS.
5. Follow the instructions on the screen to the devices specified in the system setup program.
6. Restoring Your ...to Boot from CD-ROM. Click Exit if the Install Windows message appears.
4.
Restart your Studio XPS and try again. Save and close any open files and exit any key to wait until you must also reinstall the device drivers, virus protection...
Setup Guide - Page 52
... on the Dell Support website
memory, or a new hard drive. run a diagnostic program for your Studio XPS, reinstall notebook system software, or update drivers for your operating system.
reinstall or replace a worn or defective part....;, networking, and e-mail. the Operating System disc.
NOTE: In some countries, opening and replacing parts of your Studio XPS may void your warranty.
Service Manual - Page 8
...the newly installed latch moves smoothly and freely when pushed and released. 4.
Using a small screwdriver, place the spring over the hook on the computer.
Remove the screw that is... assembly in the channel in damage to Contents Page
Battery Latch Assembly
Dell™ Studio XPS™ 1640 Service Manual Removing the Battery Latch Assembly Replacing the Battery Latch Assembly
...
Service Manual - Page 10
...Begin
Dell™ Studio XPS™ 1640 ... and aligned. NOTICE: To avoid damaging the computer, perform the following tools: l Small flat-blade screwdriver l Phillips screwdriver l Hex nut driver l Processor extraction tool l...Your Computer
NOTICE: To avoid losing data, save and close all open files and exit all open programs.
2. See the documentation that the following safety guidelines to ...
Service Manual - Page 12
..., I Accept this program to disk and then click OK. The file icon appears on the screen. Back to boot and updates the new BIOS. Select Exit Saving Changes to your desktop and ... automatically. The File Download window appears. 6.
Back to Contents Page
Flashing the BIOS
Dell™ Studio XPS™ 1640 Service Manual Flashing the BIOS From a CD Flashing the BIOS From the Hard Drive
...
Service Manual - Page 15
... of the processor while turning the cam screw. Back to Contents Page
Processor
Dell™ Studio XPS™ 1640 Service Manual Removing the Processor Installing the Processor
CAUTION: Before working inside your ...heat sink (see Removing the Rear Caps).
4. To loosen the ZIF socket, use a small, flat-blade screwdriver and rotate the ZIF-socket cam screw counterclockwise until it comes to ...
Service Manual - Page 33
... Mini-Card WWAN (2 antenna cables)
Antenna Cable Color Scheme
Main WWAN (white triangle)
white with gray stripe
Auxiliary WWAN (black triangle) black with your computer. Slide the battery into the ... WLAN (2 or 3 antenna cables)
Main WLAN (white triangle)
white
Auxiliary WLAN (black triangle) black
MIMO WLAN (gray triangle) WPAN (one antenna cable)
gray
WPAN
blue
6. Secure the...
Service Manual - Page 45
NOTE: After you have replaced the system board, enter the computer Service Tag into the appropriate drive. Back to Contents Page Turn on the screen. Follow the instructions that accompanied the replacement system board into the BIOS of the replacement system board.
20.
Insert the BIOS upgrade CD that appear on the computer. 19.
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