Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
Find answers below for this question about Dell OptiPlex 360.Need a Dell OptiPlex 360 manual? We have 1 online manual for this item!
Question posted by fixmAlgamo on October 13th, 2013
Dell Optiplex 360 Will Not Boot Orange Light Fan Running
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer. Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
...and tells you make better use of Intel Corporation in this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of your computer.
Reverse engineering or ... Microsoft® Windows® operating systems are either trademarks or registered trademarks of Dell Inc. is prohibited. A00 Bluetooth is a registered trademark owned by Macrovision Corporation ...
Setup and Quick Reference Guide - Page 4
3 Specifications - Mini Tower Computer 25
4 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 7
Front View
1 2
3 4
5
9
6
8 7
1 optical drive 3 optical-drive bay filler panel 5 USB 2.0 connectors (2) 7 power button, power light 9 microphone connector
2 optical-drive eject button 4 floppy drive 6 drive-activity light 8 headphone connector
About Your Computer
7 About Your Computer
Mini Tower -
Setup and Quick Reference Guide - Page 24
... Transfer Wizard welcome screen, click Next.
4 On the Which computer is this procedure, search support.dell.com for transferring your new computer. To copy data from the old computer:
1 On the old... computer, insert the wizard disk, and click Start→ Run.
2 In the Open field on the Run window, browse to the Dell™ Knowledge Base document may not be available in certain countries....
Setup and Quick Reference Guide - Page 29
... (no network activity.
An excellent connection with a speed of 1000M exists between the network and the computer. Controls and Lights (continued)
Back of 10M exists between the network and the computer. Indicates no light) -
orange light - A good connection with your computer for 255-W power supply: 138-W MHD
(MHD)
NOTE: Heat dissipation is not detecting...
Setup and Quick Reference Guide - Page 34
... the system board cannot start initialization. Desktop Computer Connectors (continued) PS/2 Parallel
System board connectors: SATA Floppy drive Processor fan Chassis fan PCI Express x16 Front panel control Front panel USB Front panel audio HDA header Processor Memory Power 12 V Power LAN on motherboard (LOM)
Controls and Lights Front of computer:
Power button Power...
Setup and Quick Reference Guide - Page 37
...support personnel to system messages, see your Service Manual on support.dell.com . IF T H E POWER LIGHT IS OFF -
The computer is either turned off or is... to diagnose and fix the problem(s). • If an error message occurs in a program, see www.dell.com/regulatory_compliance. Troubleshooting Tips
CAUTION: Always unplug your computer.
Tips
• If a device does not work...
Setup and Quick Reference Guide - Page 38
... of interference are securely connected to the same electrical outlet
38
Troubleshooting Tips
IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING -
• Ensure that the display is ...connected and powered on.
• If the display is in your Service Manual at support.dell.com).
• Ensure that the processor power cable is a power problem, a device may be ...
Setup and Quick Reference Guide - Page 39
IF YOU EXPERIENCE OTHER MEMORY PROBLEMS -
• Reseat the memory modules to ensure that your computer is supported by your computer. Desktop Computer" on page 31. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 25 or "Specifications - The computer does not start up
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE...
Setup and Quick Reference Guide - Page 41
...no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification...see the Microsoft® Windows® desktop, and then shut down your computer. 3 When the DELL™ logo appears, press immediately. Dell Diagnostics
CAUTION: Before you see a ...
Setup and Quick Reference Guide - Page 42
.... 2 Shut down your computer and try again. NOTE: If you see the Microsoft® Windows® desktop; 4 Press any key to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list.
NOTE: The next steps change the boot sequence for your hard drive, and follow the instructions on the screen. Starting the...
Setup and Quick Reference Guide - Page 44
NOTE: In most cases, the Drivers and Utilities program starts running automatically.
If it does not, start Windows Explorer, click your media drive ...If Device Driver Rollback does not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next. If not, go to the operating state that are...
Setup and Quick Reference Guide - Page 46
... programs or drivers installed after you received your administrator to access the Vista Advanced Boot Options window.
46
Reinstalling Software If you are an administrator on the hard drive... procedures in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to continue the desired action. 3 Click Next and follow the remaining...
Setup and Quick Reference Guide - Page 48
...desktop; Reinstalling Windows
NOTE: The reinstallation process can take 1 to 2 hours to complete. 1 Save and close any open programs. 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL... Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer and try again.
5 When the boot ...
Setup and Quick Reference Guide - Page 51
...computer cover, first disconnect the computer power and modem cables from a telephone at Dell Support (support.dell.com) for help with your computer.
Getting Help
51 Follow the safety instructions ... with any necessary procedures. See "Online Services" on page 52 for procedures on how to run Dell Diagnostics.
3 Fill out the "Diagnostics Checklist" on page 41 for a more extensive list ...
Setup and Quick Reference Guide - Page 54
... describing the reason for the return.
2 Include a copy of the Diagnostics Checklist (see "Contacting Dell" on ) if the return is for paying shipping expenses. You are missing any product returned,...to place an order, visit the Dell website at Dell's receiving dock and returned to you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 57).
3 Include...
Setup and Quick Reference Guide - Page 60
... setting up, 20
L
license label, 50
P
phone numbers, 57
power power light conditions, 37 troubleshooting, 37
problems restore to previous state, 46
M
media drivers and utilities, 49 operating system, 49
memory troubleshooting, 39
N
networks, 18 connecting, 18
O
operating system Dell Factory Image Restore, 46 media, 47 reinstalling, 49 System Restore, 45
operating...
Setup and Quick Reference Guide - Page 61
...
T
Terms and Conditions, 50
transferring information to a new computer, 21
troubleshooting, 37, 50 blue screen, 40 computer not responding, 39 Dell Diagnostics, 41 memory, 39
troubleshooting (continined) power, 37 power light conditions, 37 program crashes, 39 programs and Windows compatibility, 40 restore to previous state, 45-46 software, 39-40 tips, 37...
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