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Dell OptiPlex 390 Support Question

Dell OptiPlex 390 Support Question

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Question posted by Marhe on April 23rd, 2014

Dell Optiplex 390 Won't Boot Orange Light

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Answer #1: Posted by RaviCatDell on April 23rd, 2014 9:27 AM
This answer was accepted by the poster of the original question.
RaviCatDell

Member since:
April 18th, 2014

Points: 294,210
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Hi Marhe,

I'm a part of Dell Social Media Team. Kindly refer to the Owners Manual, Diagnostic LEDs page 69, to help you identify the type of error.

Owner's Manual: http://dell.to/QyeAOL

Let me know how this goes.


Dell-Ravi C
#IWorkforDell
Follow me on Twitter: @RaviCAtDell
Social Media & communities Professional

Related Dell OptiPlex 390 Manual Pages

User Manual - Page 1

Dell Optiplex 390 Setup And Features Information About Warnings WARNING: A WARNING indicates a potential for property damage, personal injury, or death. microphone connector 5. power-supply diagnostic light 11. diagnostic lights (4) 6. power cable connector Regulatory Model :D12M, D07D, D04S Regulatory Type :D12M001, D07D001, D04S001 2011 - 05 Front And Back View Of Mini-Tower 1. optical ...
Technical Guide - Page 3

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL MINI TOWER COMPUTER (MT) VIEW 1 6 10 7 11 15 2 12 16 8 3 4 9 5 13 14 FRONT VIEW BACK VIEW 1 Power Button, Power Light 6 Optical Drive (optional) 2 Optical Drive Bay (optional) 7 Optical Drive Eject Button 3 Microphone Connector 8 USB 2.0 Connectors (2) 4 Headphone Connector 9 Drive Activity Light 10 Power Supply ...
Technical Guide - Page 4

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL MT System Board Components Number Name 1 Front IO connector (FRONTPANEL)) 2 Internal Speaker Connector (INT_SPKR) 3 System fan Connector (FAN_SYS1) 4 SATA 1 Connector(SATA1) 5 SATA 0 ...
Technical Guide - Page 5

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL DESKTOP COMPUTER (DT) VIEW 1 2 3 9 10 11 4 56 7 8 12 13 14 15 FRONT VIEW 1 Optical Drive BACK VIEW 5 Microphone Connector 9 Padlock Ring 13 Expansion Card Slots(4) 2 Optical Drive Eject Button 6 Headphone Connector 10 Security Cable Slot 3 Power Button, Power Light 4 USB Connectors (2) 7 Drive Activity Light 8 Diagnostic ...
Technical Guide - Page 6

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL DT System Board Components Number Name 1 Front IO connector (FRONTPANEL)) 2 Internal Speaker Connector (INT_SPKR) 3 System fan Connector (FAN_SYS1) 4 SATA 1 Connector(SATA1) 5 SATA 0 ...
Technical Guide - Page 7

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL SMALL FORM FACTOR COMPUTER (SFF) VIEW 1 2 3 9 10 11 12 13 4 56 7 8 14 15 FRONT VIEW 1 Optical Drive 5 Microphone Connector 2 Optical Drive Eject Button 6 Headphone Connector 3 Power Button, Power Light 4 USB 2.0 Connectors (2) 7 Diagnostic Lights (4) 8 Drive Activity Light BACK VIEW 9 Padlock Ring 10 Security Cable Slot 11...
Technical Guide - Page 9

... and 64 bit), Windows Vista® Ultimate SP2 (32 bit) Basic Driver support only via Dell.com FreeDOS for (N-series), Ubuntu® Linux version 10.10 (China only) X X X...32Mbit (4MB) located at SPI_FLASH on chipset LOM configuration contained within SPI_FLASH - DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL MARKETING SYSTEM CONFIGURATIONS NOTE: Offerings may vary by country. For...
Technical Guide - Page 10

...is available for availability and synchronized transitions on a worldwide basis, thereby reducing their costs. NOTE: Processor numbers are managed for purchase globally. DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL PROCESSOR NOTE: Global Standard Products (GSP) are a subset of Dell's relationship products that are not a measure of configurations managed on a worldwide basis.
Technical Guide - Page 11

The amount less depends on the actual system configuration. To fully utilize 4GB or more of matched memory size, speed, and technology. DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL MEMORY NOTE: Memory modules should be installed in matched pairs, the computer will be less than 4GB. The entire 8GB memory range ...
Technical Guide - Page 12

... and may require a slim line optical drive depending on the SFF. NOTE: Add in 1 Media Card Reader (MCR) is not available on selectable configuration. DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL HARD DRIVES MT Bays: 5.25-inch Optical Bay Supported (External) 2 Optical Drives Supported (maximum) 2 Hard Drive Bay Supported (Internal) 2 Hard Drives...
Technical Guide - Page 13

... FH card Optional FH card DT SFF 2 Front, 6 Rear Optional LP card 1 Rear Optional LP card 1 Rear 1 Rear 1 Front, 1 Rear 1 Rear 1 Front, 1 Rear 13 DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL GRAPHICS/VIDEO CONTROLLER NOTE: MT supports full height (FH) cards and DT and SFF supports low profile (LP) cards. Intel HD...
Technical Guide - Page 14

...Dell Business Audio Speaker Dell AX210 2.0 Desktop Speakers Dell AX510/AX510PA Flat Panel Soundbar Speakers Dell USB Entry Keyboard with optional palmrest Dell Multimedia Pro Keyboard Dell USB Optical Mouse Dell... (FH) cards and DT and SFF supports low profile (LP) cards. DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL COMMUNICATIONS - For high speed transmission, connection to a Gigabit...
Technical Guide - Page 15

... Next Business Day On-site2 (3-3-3) ProSupport MT DT SFF Standard Optional 1 For a copy of service contract. SOFTWARE Dell Client Manager Dell Data Protection/Access (DDPA) MT DT SFF Available via Dell.com Standard 15 U.S. DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL SECURITY Chassis Intrusion Switch Chassis lock slot and loop support MT DT SFF Optional...
Technical Guide - Page 16

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL DETAILED ENGINEERING SPECIFICATIONS SYSTEM DIMENSIONS (PHYSICAL) NOTE: System Weight and Shipping Weight is based on a typical configuration and may vary based on ...
Technical Guide - Page 17

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL SYSTEM LEVEL ENVIRONMENTAL AND OPERATING CONDITIONS Temperature MT DT SFF Operating 10° to 35° C (50° to 95° F) Non-...
Technical Guide - Page 18

Dell recommends only Universal Power Supplies (UPS) based on PSU max wattage) Power Supply Fan Compliance: 1watt ... / +5.0v power Max combined 12.0v power (note: only if more efficient Active Power Factor Correction (APFC) power supply. DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL POWER NOTE: These form factors utilize a more than one 12v rail) BTUs/h (based on Sine Wave output...
Technical Guide - Page 19

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL POWER NOTE: These form factors utilize a more efficient Active Power Factor Correction (APFC) power supply. or Longer.820Hrs.or Longer after 12 months. Dell recommends only Universal Power Supplies (UPS) based on Sine Wave output for APFC PSUs, not an approximation of a Sine Wave, Square Wave, or...
Technical Guide - Page 20

... IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer Rate (example...-duplex) 100 Mb (full/half-duplex) 1000 Mb (full-duplex) 20 DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL AUDIO INTEGRATED CONEXANT CX20641 HIGH DEFINITION AUDIO High Definition Stereo ...
Technical Guide - Page 21

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL COMMUNICATIONS - COMMUNICATIONS - INTEGRATED LAN NOTE: MT supports ...speed) Power consumption (standby operation) IEEE standards compliance (example 802.1P) Hardware Certifications (example FCC, B, GS mark...) Boot ROM Support Network Transfer Mode (example Full Duplex, Half Duplex) Network Transfer Rate (example 10BASE-T (half-duplex) 10...
Technical Guide - Page 34

DELLOPTIPLEX390 TECHNICAL GUIDEBOOK -FINAL BIOS DEFAULTS System Configuration Integrated NIC: SATA Operation: Drives: ...LAN: Service Tag: Asset Tag: SERR Message: Numlock LED: Keyboard Errors: POST HotKeys: Fast Boot: Enabled ATA Enable (SATA-0, SATA-1, SATA-2, SATA3) Disable Enable (Boot Support, Front USB, Rear Dual USB, Rear Quad USB) Disable All Enable Enable Enable Disable...

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