Dell OptiPlex 360 Support Question
Dell OptiPlex 360 Support Question
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Question posted by alkengo on July 15th, 2014
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Related Dell OptiPlex 360 Manual Pages
Setup and Quick Reference Guide - Page 1
For more
information about your computer.
Models DCSM and DCNE
www.dell.com | support.dell.com Dell™ OptiPlex™ 360 Setup and Quick Reference Guide
This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com.
Setup and Quick Reference Guide - Page 2
... copyright protection technology that helps you how to change without the written permission of Dell Inc.
Dell Inc. A00 Information in this material in any proprietary interest in the U.S. and... Corporation. is subject to avoid the problem. Use of this text: Dell, the DELL logo, OptiPlex, and DellConnect are registered trademarks of data and tells you make better ...
Setup and Quick Reference Guide - Page 4
3 Specifications - Desktop Computer 31
5 Troubleshooting Tips 37
Using the Hardware Troubleshooter 37
Tips 37 Power Problems 37 Memory Problems 39 Lockups and Software Problems 39 Dell Technical Update Service 41 Dell Support Utility 41 Dell Diagnostics 41
6 Reinstalling Software 43
Drivers 43 Identifying Drivers 43 Reinstalling Drivers and Utilities 43
Restoring Your Operating ...
Setup and Quick Reference Guide - Page 5
7 Finding Information 49
8 Getting Help 51
Obtaining Assistance 51 Technical Support and Customer Service . . . . . 52 DellConnect 52 Online Services 52 AutoTech Service 53 Automated Order-Status Service 53
Problems With Your Order 53 Product Information 54 Returning Items for Warranty Repair or Credit . . . . . 54 Before You Call 55 Contacting Dell 57
Index 59
Contents
5
Setup and Quick Reference Guide - Page 21
... ISDN. Microsoft Windows® XP
Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to the Internet, see the Dell Technology Guide. If you do not know which type of connection to select, click Help me choose or contact your ISP to check the service...
Setup and Quick Reference Guide - Page 37
... problem and
follow the remaining troubleshooting steps.
The computer is either turned off or is correctly installed. • If an error message appears on support.dell.com .
Using the Hardware Troubleshooter
1 Click the Windows Vista Start button , and click Help and Support. 2 Type hardware troubleshooter in a program, see www...
Setup and Quick Reference Guide - Page 38
... incorrectly installed.
• Ensure that the processor power cable is in your Service Manual at support.dell.com).
• Ensure that the main power cable and the front panel cable are :
•...the mouse, or press the power button to resume normal operation.
Press a key on support.dell.com. • Bypass power strips, power extension cables, and other power protection devices to ...
Setup and Quick Reference Guide - Page 39
... the memory modules to ensure that your computer, see "Specifications - Desktop Computer" on page 31. • Run the Dell Diagnostics (see if that resolves the problem.
• See the software...by your computer is successfully communicating with the memory.
• Run the Dell Diagnostics (see www.dell.com/regulatory_compliance. If necessary, install additional memory.
• Reseat the ...
Setup and Quick Reference Guide - Page 41
... that the computer is connected to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again.
NOTE: If the Dell Support Utility is checked.
Dell Technical Update Service
The Dell Technical Update service provides proactive e-mail notification of your taskbar:
1 Click Start→ All Programs...
Setup and Quick Reference Guide - Page 42
...any key to start the CD menu and press to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the diagnostics utility partition on your computer and try again.
If
multiple versions are listed,... select the version that you see the Microsoft® Windows® desktop; NOTE: If you wait too long and the operating system logo appears, continue to wait until...
Setup and Quick Reference Guide - Page 43
... Driver Version 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. If you may need to enter the Device Manager. NOTE...
Setup and Quick Reference Guide - Page 44
...not resolve the problem, use System Restore (see the Windows desktop, reinsert the Drivers and Utilities media.
5 At the Welcome Dell System Owner screen, click Next.
If not, go to ... (see "Using Microsoft® Windows® System Restore" on page 46)
1 With the Windows desktop displayed, insert your media drive directory to display the media contents, and then double-click the autorcd.exe...
Setup and Quick Reference Guide - Page 45
Reinstalling Software
45
Use System Restore as the first solution for restoring your operating system and preserving data files.
• Dell Factory Image Restore returns your hard drive to the same operating state as when you are installing the driver. 5 Click the Driver tab→ Update ...
Setup and Quick Reference Guide - Page 46
...or delete any programs or drivers installed after you are an administrator on the screen. NOTE: Dell Factory Image Restore may not be available in this document were written for example, documents, ...in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press several times to access the Vista Advanced Boot Options window.
46
Reinstalling Software...
Setup and Quick Reference Guide - Page 47
...8226; Windows Device Driver Rollback (see "Returning to select Dell Factory Tools, then Dell Factory Image Restore.
8 On the Dell Factory Image Restore welcome screen, click Next. To reinstall Windows...the command prompt, type administrator in the User
name field, then click OK. 7 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you ordered your primary hard drive to...
Setup and Quick Reference Guide - Page 48
...programs. 2 Insert the Operating System media. 3 If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press
immediately. then, restart your computer. NOTE: Depending on the region from CD-ROM, and follow the instructions on the ...Boot from which you ordered your computer, or whether you see the Microsoft® Windows® desktop;
Setup and Quick Reference Guide - Page 49
...not ship with your computer. NOTE: Drivers and documentation updates can be found at support.dell.com.
• Desktop System Software (DSS)
• Readme files
NOTE: Readme files may be included on...on your computer.
• Use the Service Tag to identify your computer when you use support.dell.com or contact support.
• Enter the Express Service Code to your computer. Drivers and ...
Setup and Quick Reference Guide - Page 50
...Support Documentation
This type of information may have shipped with your operating system
The Dell Technology Guide is located on your computer.
• Using and maintaining devices
...Finding Information For additional regulatory information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
• Warranty information • Terms and Conditions (U.S. ...
Setup and Quick Reference Guide - Page 53
...-AutoTech-provides recorded answers to your region, see "Contacting Dell" on the status of any Dell products that correspond to the questions most frequently asked by Dell customers about their laptop and desktop computers. • Dell Support e-mail addresses: mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport...
Setup and Quick Reference Guide - Page 59
..., 41 starting from the Drivers and Utilities media, 42 starting from your hard drive, 41
Dell Technology Guide, 50
DellConnect, 52
Desktop System Software, 49
diagnostics Dell, 41
documentation, 49 Dell Technology Guide, 50 Service Manual, 50
drivers, 43 drivers and utilities media, 49 identifying, 43 reinstalling, 43 returning to a previous version, 43
Drivers...
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