Dell D630 Support Question
Dell D630 Support Question
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Question posted by febuena23 on November 28th, 2012
My Latitude D630 Keys (backspace,spacebar And Enter) Not Working
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Current Answers
Answer #1: Posted by NiranjanvijaykumarAtDell on November 29th, 2012 6:27 AM
NiranjanvijaykumarAtDell
Member since:
May 12th, 2012 Points: 807,180
Member since:
May 12th, 2012 Points: 807,180
Hello febuena23,
I am from Dell Social Media and Community.
Follow the troubleshooting steps below to resolve the issue.
Turn off the computer and use a can of compressed air to clean around the problem key and then retest the keyboard.
If the problem only occurs in a specific application program, try another application program, such as Notepad and then test the keyboard. If the problem only occurs in a particular program, you may need to troubleshoot that particular program.
Uninstall or disable any software that may change how the keyboard operates. This software includes: keyboard macro programs, External keyboard drivers, KVM (keyboard, video, mouse) switch software etc.
If the issue persists, follow the link below to run a basic hardware test on your system. Follow all the prompts (May take more than 1hr). Once the initial tests are done, you will get a page listed Custom test, symptom tree, ect. Select Custom Test and run a test on your keyboard.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787
If the test fails, you will need to replace the keyboard.
If you need any further assistance, feel free to message me on Twitter. I will be happy to assist.
Dell-Niranjan
Twitter: @NiranjanatDell
I am from Dell Social Media and Community.
Follow the troubleshooting steps below to resolve the issue.
Turn off the computer and use a can of compressed air to clean around the problem key and then retest the keyboard.
If the problem only occurs in a specific application program, try another application program, such as Notepad and then test the keyboard. If the problem only occurs in a particular program, you may need to troubleshoot that particular program.
Uninstall or disable any software that may change how the keyboard operates. This software includes: keyboard macro programs, External keyboard drivers, KVM (keyboard, video, mouse) switch software etc.
If the issue persists, follow the link below to run a basic hardware test on your system. Follow all the prompts (May take more than 1hr). Once the initial tests are done, you will get a page listed Custom test, symptom tree, ect. Select Custom Test and run a test on your keyboard.
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=266787
If the test fails, you will need to replace the keyboard.
If you need any further assistance, feel free to message me on Twitter. I will be happy to assist.
Dell-Niranjan
Twitter: @NiranjanatDell
NiranjanAtDell
Dell Inc
Related Dell D630 Manual Pages
Quick Reference Guide - Page 7
...dell.com, select your region or business segment, and enter your Service Tag.
2 Select Drivers & Downloads and ...• How to use Windows operating systems • How to work with other Dell customers
• Upgrades - NOTE: The support.dell... Support Utility
The Dell Support Utility is necessary for the keyword Notebook System Software. For more information, see "Dell Support Utility" ...
Quick Reference Guide - Page 18
...FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENU. NOTICE: The Dell Diagnostics works only on page 18.
RUN THE DELL DIAGNOSTICS - Dell Diagnostics
CAUTION: Before you want to...keyword spyware. USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDS. Enter system setup (see "System Setup Program" in your User's Guide), review your computer might be ...
Quick Reference Guide - Page 19
... the Dell Diagnostics from the diagnostics utility partition on . b Press and hold the key while powering the computer on your hard drive. Starting the Dell Diagnostics From Your Hard... your system board, keyboard, hard drive, and display.
• During the assessment, answer any key to an electrical outlet. 4 Diagnostics can be invoked in your computer cannot display a screen image,...
User's Guide - Page 19
..., use the optional Drivers and Utilities media to reinstall drivers for the devices that came with your computer.Your operating system product key label is available for Dell™
Latitude™ D630c computers with your operating system, use the Operating System media (see "Reinstalling Windows" on page 147). To view the Systems...
User's Guide - Page 27
...: No signal found - Flashing green: Searching for the PC Card slot. Solid yellow: Weak network found - While working in Microsoft Windows operating systems, the light is designed not to prevent foreign matter from entering the computer interior when a card is activated in the slot to appear. NOTE: Your computer does not have...
User's Guide - Page 44
... QuickSet or the Power Options Properties window. Then connect the computer to optimize your work immediately after a low-battery warning. See "Power Management Modes" on conserving battery ...warning means that the combined charge of power, hibernate mode begins automatically. The computer enters hibernate mode when the battery charge is used and recharged.
• Place the computer...
User's Guide - Page 45
....
Depending on how you may lose data. When the computer exits hibernate mode, it was in before entering hibernate mode.
To enter sleep mode in hibernate mode. Hibernate Mode
Hibernate mode conserves power by pressing a key or touching the touch pad or track stick. NOTICE: You cannot remove devices or undock your computer...
User's Guide - Page 46
... computer exits hibernate mode. Configuring Power Management Settings
You can use one of the following methods to enter hibernate mode: • Press the power button. • Close the display. • Press... (reboot) your computer.
You cannot make the computer exit hibernate mode by pressing a key or touching the touch pad or track stick. For more information about the hibernate mode ...
User's Guide - Page 67
... the Dell QuickSet wireless activity indicator, rightclick the QuickSet icon in the taskbar and select Help. Completing the Connection to the WLAN
When you must enter a WEP or WPA key when prompted. The wireless activity indicator displays whether your network.
User's Guide - Page 88
...For security, the Dell Latitude™ D630/630c ships with encryption ...features. For example, do not use additional forms of protection, such as smart cards, data encryption programs, or PC Cards with a smart card reader. If you do not enter a password within 2 minutes, the computer returns to change passwords. Once you create a user password, you must enter...
User's Guide - Page 91
...
Two different passwords provide greater security. NOTICE: To secure your TPM data and encryption keys, follow the backup procedures documented in the Broadcom Secure Foundation Getting Started Guide. If ...The TPM feature is set to allow start-up from another device, the computer returns to enter the system setup program. Trusted Platform Module (TPM)
NOTE: Computers shipping into China are...
User's Guide - Page 102
... computer must be invoked one of two ways:
a When the DELL™ logo appears, press immediately. Enter the System Setup Program (see "Contacting Dell" on page 135), review your hard drive or from the boot... device for technical assistance. NOTICE: The Dell Diagnostics works only on .
102
Troubleshooting b Press and hold the key while powering the computer on Dell™ computers.
User's Guide - Page 103
...Pre-boot System Assessment completes successfully, you see the Microsoft® Windows® desktop; Press any key to continue.
4 Press any questions that failed, press .
• If failures are listed,... board, keyboard, display, memory, hard drive, etc.
• During the assessment, answer any key to proceed.
6 Select Run the 32 Bit Dell Diagnostics from the Drivers and Utilities Media
1...
User's Guide - Page 131
... Ability to configure iAMT, see the Systems Management Administrator's Guide at dell.com\openmanage. Key benefits of iAMT are:
• Reduced desk-side visits
• Automation of more ...(iAMT), part of Intel Centrino® Pro Technology, is available for Dell™ Latitude™ D630c computers with iAMT capability only.
Intel® Active Management Technology
131 13
...
User's Guide - Page 133
....
Turning off the iAMT feature:
1 Press to enter the MEBx setup and enter your password. 2 Select Intel® ME Configuration→ Intel ME Features Control→
Manageability Feature Selection 3 Select None. 4 Select Return to Previous Menu twice. However, you may choose to boot. The USB key must be changed. Your default MEBx password...
User's Guide - Page 135
...Overview
NOTE: Your operating system may want to familiarize yourself with your computer work incorrectly.
System Setup Program
135 The system setup screens display the current ... follows:
• To set through the system setup program. (An exception is the External Hot Key option, which you set or change the system setup settings.
Certain changes might make your system configuration...
User's Guide - Page 186
... area (X/Y) Dimensions:
Height Width
WXGA or WXGA+ 303.74 x 189.84
206 mm (8.11 inches) 320 mm (12.6 inches)
186Specifications Video
NOTE: Your Dell™ Latitude™ D630 computer has both integrated and discrete video options.
User's Guide - Page 202
... incorporates copyright protection technology that is prohibited.
202 Appendix Use of this document in compliance with the FCC regulations: • Product names: Dell™ Latitude™ D630 and Dell Latitude D630c • Model number: PP24L • Company name:
Dell Inc. Reverse engineering or disassembly is protected by Macrovision Corporation, and is provided on...
Service Manual - Page 2
... inaccuracies. DirectVue is used in this text: Dell, the DELL logo, and Latitude are registered trademarks of your computer. Windows and Windows Vista are registered trademarks of..., personal injury, or death. Trademarks used by Bluetooth SIG, Inc. DellTM XFR D630 Fully Rugged Notebook Service Manual
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps...
Service Manual - Page 101
... continues to enter the computer Service Tag into the BIOS.
20. Follow the instructions on the screen.
DellTM XFR D630 Fully Rugged Notebook Service Manual...
18. Insert the CD that the AC adapter is complete, the computer will automatically reboot.
3.
Insert the battery into the appropriate drive and flash the system BIOS (see Before Working...
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