Dell A940 Support Question
Dell A940 Support Question
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Question posted by chevette808 on May 12th, 2011
My Dell A940 Is Saying Error 50c What Can I Do About It?
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Current Answers
Answer #1: Posted by kcmjr on May 12th, 2011 1:50 PM
kcmjr
Member since:
May 5th, 2011 Points: 4,254,255
Member since:
May 5th, 2011 Points: 4,254,255
The user manual for the A940 mentions a "Cartridge Error" on page 52 that is generally associated with the C50 error even though it doesn't specifically state it. You should only use Dell Series 2 cartridges in this printer. These are only available from either Walmart, Staples or online at Dell. The cartridges contain a fusible link that's used to detect when the ink runs out as a part of the normal operation of the printer. Once the link is blown it cannot be reset. These links are occationally defective out of the box but mostly in aftermarket and/or refilled cartridges and that will cause this error. If the printer is defective the link can also be blown by mistake and that makes the cartridge useless. Best to ONLY use official Dell cartridges. The black or photo cartridge will be on the left and the color cartridge will be on the right.
The recommended process for verifying the issue and clearing it is as follows:
1) Press Power to turn the printer off and/or unplug the printer.
2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.
3) Plug in and turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
4) Remove the color ink cartridge.
5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.
If the error message does not display, repeat steps 1–3 and then go to step 6.
6) Reinstall the color cartridge and remove the black ink cartridge.
7) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.
If you get the error message again, while both cartridges are installed, replace both of the cartridges.
Occasionally simply re-seating the cartridges will fix this error and on rare occasion unplugging the printer for 30 seconds can clear it as well.
The recommended process for verifying the issue and clearing it is as follows:
1) Press Power to turn the printer off and/or unplug the printer.
2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.
3) Plug in and turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
4) Remove the color ink cartridge.
5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.
If the error message does not display, repeat steps 1–3 and then go to step 6.
6) Reinstall the color cartridge and remove the black ink cartridge.
7) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.
If you get the error message again, while both cartridges are installed, replace both of the cartridges.
Occasionally simply re-seating the cartridges will fix this error and on rare occasion unplugging the printer for 30 seconds can clear it as well.
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Related Dell A940 Manual Pages
Owner's Manual - Page 1
Dell™ AIO Printer A940
Owner's Manual
Look Inside For: • Learning about your printer • Using your printer • Maintenance and Troubleshooting
www.dell.com/supplies | support.dell.com
Owner's Manual - Page 3
... for experienced users or technicians. Contact information, order status, warranty, and repair information
• Downloads - Select your documentation.
Dell™ AIO Printer A940
Finding information
Refer to: Setup Diagram Drivers and Utilities CD
Owner's Manual
Dell Support Website
When you need help tools and information. Troubleshooting hints and tips, articles from...
Owner's Manual - Page 6
www.dell.com/supplies | support.dell.com
Finding your User's Guide: • Click Start → Programs → Dell Printers → Dell AIO Printer
A940 → View User's Guide. iv Accessing your User's Guide
To access your Express Service Code and Tag number
Your express service code and tag number is located inside the printer, as shown.
Owner's Manual - Page 14
... a computer, you can use the operator panel or
must have an internal
the printer software to create your projects.
A couple of things. www.dell.com/supplies | support.dell.com
You can use the Dell ™AIO Printer A940 to do need to attach your printer to a computer to make copies. • You do a variety of important things...
Owner's Manual - Page 19
... maintenance information. • Preview images you edit your printer 7 Accessing the Dell All-In-One Center
To access the Dell All-In-One Center:
• Click Start → Programs → Dell Printers → Dell AIO Printer A940 → Dell All-In-One Center. Learning about your photos. • Dell Printer Solution Center-provides maintenance and troubleshooting
help.
NOTE...
Owner's Manual - Page 21
... are two ways to open the Dell Photo Editor: • Click Start → Programs → Dell Printers → Dell AIO Printer
A940 → Dell Photo Editor. • From the All-In-One Center, send scanned image to Photo Editor.
Using the Dell Photo Editor
The Dell Photo Editor lets you adjust photo attributes (brightness, contrast, and orientation) of scanned...
Owner's Manual - Page 22
...Center, click Start → Programs → Dell Printers → Dell AIO Printer A940 → Dell Printer Solution Center.
The following table describes the Dell Printer Solution Center tabs. www.dell.com/supplies | support.dell.com
Using the Dell Printer Solution Center
The Dell Printer Solution Center is a guide you can :
• Check the current printer status. • See what type of...
Owner's Manual - Page 30
... computer. 6 Click OK.
Sharing printers You can print from multiple computers if your own computer.
1 Click Start → Settings → Printers. 2 Select the printer Dell AIO Printer A940 icon. 3 Click File Sharing....
18 Using your document open, click File → Print. 3 To change the printer settings, click Properties, Options, Setup or
Preferences (depending on the program or operating ...
Owner's Manual - Page 34
... down to the floor in front of banner paper on the top cover, and feed in the first sheet.
2 Click Start → Programs → Dell Printers → Dell AIO Printer A940 → Dell Printer Solution Center.
3 Click the How To tab. 4 From the Projects drop down dialog box, select Banners. 5 Click View and follow the instructions to...
Owner's Manual - Page 43
... instructions on the desktop. NOTE: Fax service is set by default to automatically answer your printer 31 Using your phone line after two rings if you have either of these settings as ... 7 Right-click the CD Drive icon. The All Programs window closes.
5 Insert the Dell Personal All-In-One Printer A940 Drivers and Utilities CD.
If you click to "Configuring BVRP fax software."
4 Click on ...
Owner's Manual - Page 44
...that your fax. BVRP fax software launches. 4 Follow the instructions on the front of the printer. 10 Click Preview Now. Sending a multiple-page fax with a data/fax modem. 2 ... Move your document appears. A preview of your mouse pointer over All Programs, then Dell Printers, and then
Dell AIO Printer A940. 3 Click Dell All-In-One Center. 4 Click See More Scan Settings. 5 Click Display Advanced ...
Owner's Manual - Page 46
... Next.
Sending a multiple-page fax with a modem. 2 Place the document you want to fax face down menu to the right of this field to select Dell AIO Printer A940 if you want to print all received faxes. The Welcome to select Store a copy in the drop-down menu under the lid of your...
Owner's Manual - Page 51
Replacing the ink cartridges
The Dell AIO Printer A940 uses the following cartridges:
Item: Black cartridge Color cartridge
Part number: 7Y743 7Y745
1 Make sure the All-In-One is busy.
3 Squeeze the tabs on . 2 Lift the printer (scanner unit) until the scanner support keeps it open. The ink cartridge carrier moves and stops at the...
Owner's Manual - Page 56
... page iv.
• You select your language and default paper size, and then press Select on the operator panel.
• You only have one Dell AIO Printer A940 attached to your computer. • Your operating system is unlocked. • You removed the stickers and tape from the bottom of the ink cartridges. For...
Owner's Manual - Page 57
... correctly.
b Double-click the Dell A940 icon, and then click Printer. Document does not print
• Make sure the cartridges are properly installed. • Use an undamaged USB cable. • Check your printer status to Pause Printing. • Print a test page: a Click Start → Programs → Dell Printers → Dell AIO Printer A940
→ Dell All-In-One Center. To...
Owner's Manual - Page 64
... scanner support holds it open.
3 Turn the printer on. Cartridge Error
The printer has detected Complete the following
a short circuit in a
instructions.
The ink cartridge carrier moves and stops at the loading position unless the printer is not Install a color cartridge
installed.
(7Y745). www.dell.com/supplies | support.dell.com
Check the table below for specific...
Owner's Manual - Page 66
...if a communications error message appears when you try to use your printer, you may need to uninstall, and then reinstall the printer software.
1 From your desktop, click Start → Programs → Dell Printers → Dell AIO Printer A940 → Uninstall Dell A940.
2 Follow the instructions on your computer before reinstalling the printer software. 4 Insert the Dell AIO Printer A940 CD.
Owner's Manual - Page 68
...not occur in a particular installation. Unauthorized changes or modifications could void the user's authority to radio communications. www.dell.com/supplies | support.dell.com
Federal Communications Commission (FCC) compliance information statement
The Dell AIO Printer A940 has been tested and found to comply with the limits for additional
suggestions. NOTE: To assure compliance with the...
Faxing instructions - Page 2
...3 Click FaxTools or Classic PhoneTools. The All Programs window closes. 5 Insert the Dell Personal All-In-One Printer A940 Drivers and Utilities CD. A drop-down menu appears. 8 Click Explore. 9... software
NOTE: Fax service is set 1 Click the Start button.
box.
www.dell.com/supplies | support.dell.com
Using BVRP fax software
Installing BVRP fax software
1 Click the Start button. ...
Faxing instructions - Page 3
BVRP fax software launches. 4 Follow the instructions on the front of the printer. 3 Press the Fax button on your computer screen to send your name... computer with BVRP
1 Click the Start button. 2 Move your mouse pointer over All Programs, then Dell Printers, and then
Dell AIO Printer A940. 3 Click Dell All-In-One Center. 4 Click See More Scan Settings. 5 Click Display Advanced Scan Settings. 6...
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