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DIRECTV HR24 Support Question

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Question posted by gerrysmarine on November 30th, 2012

My Second Tv Has A White Screen, No Logo,the Format Button And Volume Work

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Answer #1: Posted by Odin on November 30th, 2012 9:12 AM

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Odin

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DirecTV's technical support is usually very good. While at your TV phone it at 800-531-5000, and the rep will either guide you through a fix or offer to send a technician.

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Related DIRECTV HR24 Manual Pages

System Manual - Page 15

... out of any menu screen. Use the ARROW buttons and SELECT button to navigate though the guide or any menu screen and return to the previous screen. You'll see information about that change function depending on any show . 2 3 4 5 6 7 Shortcut Buttons You can move back to live TV. Press INFO on which color button to the Playlist. However...

System Manual - Page 16

... backward frame by 30 seconds. Hold this stops playback, displays the recorded program info screen and inserts live TV in the top right. FFWD / JUMP TO TICKMARK Fast-forwards recorded or live -... receivers, press and hold the REW or FFWD buttons to skip to record a series. PAUSE / FRAME BY FRAME II Freezes the action of the program. *Some Standard-Definition DVRs (models R15/R16) work ...

System Manual - Page 17

... orange record icon appears next to show . 12:00p 12:09p Football R 12:30p 8 CHAPTER 1 - The white line shows where you are in the program you are in time you can go . 12:00p Football 12:09p ... Chapter Chapter Chapter 1 2 The Progress Bar When you use the DVR control buttons, this indicator bar appears at the bottom of the screen to the title of the show where you are viewing.

System Manual - Page 29

... listed. You can also customize your receiver. Channels & Program Info 29 The current settings are shown in this chapter. For more information on your remote and then select "Audio Options". TV Options 4 5 6 7 8 CHAPTER 2 - Parental Controls Select "Parental" to an alternate language, when available. Select "Change Resolution & Format" to change audio to quickly lock...

System Manual - Page 33

...themes. The label on a highlighted listing for a list of the screen. Highlight an airing and press the orange REC (record) button on the movie or show displays with the actors, directors, producers,...it to schedule it and press SELECT. "You Might Like" offers titles of shows that worked on your search term; Select a person's name for detailed program info and additional options....

System Manual - Page 82

...cancel the request does not work on Non-DVR receivers. To record a show you 're currently watching or to record a highlighted program in the Guide, press the INFO button and select either "Record... worry about having to record on any connected TV. 82 DIRECTV® DVR USER GUIDE See Chapter 4, "Recordings" for details. A message displays on screen asking you to select the HD DVR you ...

System Manual - Page 93

...Chapter Chapter 1 2 3 Connections Your Phone Connection Connecting your digital satellite receiver; If you disconnect the phone line, the receiver will not allow you to purchase DIRECTV CINEMA movies and Pay-...an IN to an IN or an OUT to the receiver. It is required for sports package subscriptions and is connected directly to a new TV or adding a surround sound system, DVD player/burner or...

System Manual - Page 97

... change your basic system information such as , current receiver settings. System Setup CHAPTER 6 - This information can be useful during troubleshooting. Go to System Setup to display the System Info & Test screen. Select "More System Info" to review your system settings which include: audio options, video format, TV resolution, network setup, remote control setup and...

System Manual - Page 100

... change to move between the Language, Sound Effects and Dolby® Digital screens. 100 DIRECTV® DVR USER GUIDE Audio options include: Language: Select your audio settings. For Standard-Definition Receivers select "Audio" and then press the GREEN and RED buttons on or off, i.e. English, Spanish, Chinese, etc... "Dolby" and the double-D symbol...

System Manual - Page 101

... you get started, you may want to channel changes since the receiver and TV must adjust the picture resolution at the highest resolution set on your screen format and resolution temporarily, press INFO on the "TV Resolutions" screen. When Native Mode is ON, your receiver will display the program at every channel change to show it in...

System Manual - Page 111

... 111 5 6 7 8 jacks, cables, etc. -- are working correctly. 3. There are batteries in the remote control, and they are in the DIRECTV Receiver. If your system does not pass the System Test, check any trouble with your digital satellite receiver. If you continue to have a Standard-Definition DVR, press the GREEN button to access the System Test...

System Manual - Page 112

... resolution from your satellite dish isn't adjusted properly. If snowy screen, make sure your TV is displayed on your TV. After five minutes, the screen saver will display. Blue, black, gray or snowy screen Your TV displays a blue, black, gray or snowy screen. Press TV INPUT on your DIRECTV remote to view. - May happen if your receiver. see the progress...

System Manual - Page 113

... Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 4 Frequently Asked Questions - Press the INPUT button on the front panel of the receiver: • Verify power cord is all equipment connected to pressing the buttons on the TV remote control to receiver. - Press the RES button on your receiver's front panel to change the resolution to left, then press PWR...

System Manual - Page 118

.... - A setting (such as mute or volume) may have changed on the screen. Try replacing the cables between your TV and the receiver may not be connected properly, or there may...Receiver, but there is working, if applicable. - Select the "Reset" item from your surround sound system's manual for broadcast. - The cables between your surround sound system and your DIRECTV® Receiver...

System Manual - Page 119

... TV screen when phone calls come in Chapter 5. - Press the RESET button behind the access panel door on TV? - Possible Causes: - You are secure and connected correctly. - Verify that audio cables are using a wireless phone jack, which usually will not transmit Caller ID information. Did volume meter display on the front of the DIRECTV® Receiver...

System Manual - Page 149

... button on some models). The FORMAT button on the remote to let you press the key, it will not get the best out of the screen formats and resolutions. See Appendix 3 for your DIRECTV® Receiver ...resolution of HDTV provided by the receiver. Lights indicate the current resolution setting. 480i is the old analog TV setting. 480p is Enhanced Definition TV, which is less than HD. ...

System Manual - Page 163

..., an onscreen message will let you choose from a variety of conventional TVs-slightly wider than they are tall. Pressing the FORMAT button on the front panel of the DIRECTV HD Receiver. Options for Changing Video Output In order to deal with those scenarios. Screen Formats What if you set up your remote will be either 4:3 or...

System Manual - Page 166

... (cuts off) the left and right portions of adding bars to the top and bottom, the 16:9 program image is a 4:3 format TV or monitor, your format options include these: For 4:3 program signals: Fills TV Screen For 16:9 program signals: Letterbox 166 DIRECTV® DVR USER GUIDE Stretch Crop Appendix 3: About High-Definition (High-Definition DVRs...

System Manual - Page 168

Appendix 3: About High-Definition (High-Definition DVRs) If your display is a 16:9 format TV or monitor, your format options include these: For 4:3 program signals: Pillar Box Stretch Crop For 16:9 program signals: Fills TV Screen 168 DIRECTV® DVR USER GUIDE

System Manual - Page 178

... Guide, jumps 12 hours back; look for hint on your DIRECTV® Receiver and TV on screen. Hold down to jump back to the end. LIST Displays the Playlist EXIT...VOLUME Raises or lowers volume. NUMBERS & DASH Change to previous channel viewed. YELLOW In the Guide and Playlist shows screen options. look for highlighted program. DIRECTV & TV POWER ON Turns your TV...

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...on and control the volume, slide the mode switch at TV and press PWR button once. Note: If the green light flashes three times before TV responds, then all available codes, try scanning for TV codes on Select ...power off . How to your TV for your DIRECTV While still holding down MUTE, press and hold the SELECT button until the TV powers off . How to the white DIRECTV to scan for the ...