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DIRECTV D11 Support Question

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Question posted by jbrown5 on November 15th, 2012

I Am Receiving No Information From My Satellite, Even Though When I Check The

signal strengh it is 97-100

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Answer #1: Posted by Odin on November 15th, 2012 8:03 AM

Odin

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DirecTV's technical support is very good. While at your TV phone it at 800-531-5000, and they'll either guide you through a fix or send a technician.

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Related DIRECTV D11 Manual Pages

System Manual - Page 5

... This user guide applies to the DIRECTV® HD Receiver and the DIRECTV® Receiver. For information and pricing regarding programming, and HD Access, please visit...Receiver, you 're plugged in your receiver and its user interface may vary slightly from DIRECTV CINEMA™. If your receiver was designed to start watching TV. Welcome to over 285 channels of TV programming, satellite...

System Manual - Page 8

... OF CONTENTS CHAPTER 6: WARRANTY & OTHER INFORMATION Limited 90-Day Warranty 84 DIRECTV Protection Plan 87 FCC Customer Information 88 Terms & Conditions for Use of Software 92 APPENDICES Appendix 1: Receivers Front and Back Panel ........104 High-Definition Receiver 104 Standard-Definition Receiver 108 Appendix 2: How to Network Your HD Receiver .....112 Appendix 3: About High-Definition...

System Manual - Page 11

... do not stack the receiver on top of a "hot component" such as an audio power amplifier. • Protect your attention to remove the power cord. Note to Satellite Dish Installer: This reminder...electric shock, do not expose this device which are incorrectly replaced. • For your information: The identification sticker can be connected to the grounding system of the building as close...

System Manual - Page 47

... Chapter 1 2 DIRECTV® Whole-Home DVR Service (High-Definition Receivers) Recordings can be deleted from all networked receivers, even if the receiver is not available. 3 4 5 6 Chapter 3 - To delete a program from your receivers, the recordings from any of a series you left off. Extras 47 However, to check the status of scheduled recordings on the To Do...

System Manual - Page 52

...". Using the arrow keys on the access card itself. The receiver ID is on a sticker behind the access card door on the front of the remote control is set to DIRECTV, which is activate your TV is gathering information from the satellite for any reason, you will allow you to select a language. The...

System Manual - Page 54

... to purchase additional cables depending on the connectors your digital satellite receiver; Please contact the manufacturer of the jack. Pick a video and audio output from the ...TV or VCR) to the AC power supply until you have various options for additional information. WARNING: Do not connect your receiver (or any other equipment, such as a surround sound system, DVD player or ...

System Manual - Page 66

..., select "Remote Control" and then "IR/RF Setup". Satellite This option is typically only used by installers when your receiver is initially set up to repeat the satellite setup procedure. 66 DIRECTV® NON-DVR USER GUIDE However, you can come here to see the satellite signal strength your system is getting or to 200...

System Manual - Page 73

... System Test, check any trouble with your DIRECTV® Receiver: 1. Select ...satellite receiver-controlling mode, then press MENU. 3. If your remote, then select "Run Test". 6. The access card is a problem. For Standard-Definition receivers, press GREEN on your digital satellite receiver. It will also allow you continue to put the remote control in the phone line or satellite signal...

System Manual - Page 74

Possible Causes: - This may be about to begin, so the receiver is on the front of the DIRECTV® Receiver and wait for program guide information to be acquired. Your TV's timer may be normal. A scheduled autotune may have been activated. Check your To Do List to see the progress bar again. - May happen if...

System Manual - Page 75

... or on your DIRECTV remote to cycle through the "sources" or pieces of equipment whose signal is on . - Possible Causes: - The DIRECTV® Receiver and most TVs and VCRs let you are both powered on channel 3 or 4. - Check your receiver are not powered on a different input source than what you toggle between different video...

System Manual - Page 78

... 15 seconds and then plugging it back in your area, reset your dish. - You can also check all the cable connections between your DIRECTV® Receiver and the satellite dish for the weather to clear and your signal should contact a professional to remove them or a DIRECTV Installer at 1-800-531-5000. 78 DIRECTV®...

System Manual - Page 79

... Setup screen to it is correct. Check the dish type set in your receiver information, go to a channel. Channel is in use the guide to tune to directv.com, click on Customer Service, Troubleshooting, On-Screen Messages, Please Call Customer Service, ext. 721. Solution: - If not, select "Satellite" from the Guide; To refresh your...

System Manual - Page 82

...the MODE switch is in the remote control. Check that your remote to control other than four digits long, the receiver might wait two seconds before tuning to the ...phone cable to reprogram your wireless phone jack transmits Caller ID information. Make sure the device you should not have to your receiver or replace your DIRECTV Remote Control. Slide the MODE switch on...

System Manual - Page 85

... to television programming, show information, program guide data, and scheduling information. Before Requesting Repair Service... Warranty service will go through the Receiver including but not limited to...hardware or software provided by signal conditions, telephone line, or cable or antenna systems outside the unit. Make Sure You Keep... Please check the troubleshooting section of this...

System Manual - Page 88

...El Segundo, CA 90245 1-800-DIRECTV • Trade Name: DIRECTV • Type of Equipment: DIRECTV Satellite Receiver • Model Numbers: D or H Federal Communications Commission (FCC): This equipment complies with the limits ...must accept any interference received, including interference that may cause undesired operation. FCC Customer Information This device complies with Part 15 of the FCC rules...

System Manual - Page 89

...measures: • Reorient or relocate the receiving satellite dish antenna. • Increase the separation between the equipment and the DIRECTV® Receiver. • Connect the equipment into ... prepared by ACTA. Chapter Chapter Chapter Chapter Chapter Chapter 1 2 3 FCC Customer Information This equipment generates, uses, and can be attached to this device. This equipment complies...

System Manual - Page 91

... AC surge arrester in the AC outlet to the telephone line, ensure the installation of this DIRECTV Satellite Receiver does not disable your alarm equipment. If the equipment is connected. Chapter 6 - DIRECTV, Inc... wired alarm equipment connected to which this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. Chapter Chapter ...

System Manual - Page 111

... ). 10. Connects the DIRECTV Receiver to the satellite dish antenna. 2. We recommend you use a surge protector to another device, such as a VCR or stereo. 8. Connect a standard TV antenna or cable feed to your phone service package includes it along with the audio jacks (S-Video only carries picture information, not sound) to connect to...

Installation Guide - Page 11

... STB Software Version D10-100 0x1040 D10-200 0x1040 D10-300 0x1043 D11-100 0x1040 D12-100 0x1050 D11-300 0x1040 D11-500 0x1040 R15-100 0x1029 R15-300 0x104B R15-500 0x10FA R16-300 H10(1) 0x10C2 0.4.33 H20-100 0x2021 H20-600 0x2024 H21-100, H21-200 0x4048 HR20-100 0x17E HR20-700 0x134 HR21-100 0x1FE HR21-200 0x1FE...

Installation Guide - Page 42

... using the on -screen displays. Pulse Code Modulation. Right Hand Circular Polarization. See CAM. DIRECTV Set-Top Box Information for high power broadcasting from space to the IRD. A satellite operating in the Integrated Receiver Decoder to as an optical Dolby Digital connector. Left Hand Circular Polarization. Low Noise Block down converter. Pay Per...

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