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D-Link DIR-615 Support Question

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Question posted by gayathrijayabalan on November 4th, 2014

Wireless N150 Router Not Working

Router not working. It is hardly 2 months old. it would be great of any technical support person would share the contact number.

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Answer #1: Posted by TheWiz on November 4th, 2014 8:47 AM

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TheWiz

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Here's the customer service number: 1-800-326-1688.

Related D-Link DIR-615 Manual Pages

Product Manual - Page 3

... Configure WPA-PSK 59 Troubleshooting 61 Wireless Basics 65 What is Wireless 66 Tips 68 Wireless Modes 69 Networking Basics 70 Check your IP address 70 Statically Assign an IP address 71 Connect to Cable/DSL/Satellite Modem 72 Connect to Another Router 73 Technical Specifications 75 Contacting Technical Support 76 Warranty 77 Registration 83 D-Link DIR-615 User Manual

Product Manual - Page 4

... 1.7.12 (5.0), or Firefox 1.5 and above (for configuration) • Installation Wizard requires Windows® XP with the DIR-615 will cause damage and void the warranty for this product. Product Overview PPraocdkuacgteOCvoenrtevnietsw • D-Link DIR-615 Wireless Router • 2 Detachable Antennas • Power Adapter • CAT5 Ethernet Cable • CD-ROM with Installation Wizard...

Product Manual - Page 5

...a number of advanced network management features including: • Parental Controls - The DIR-615 provides up to those on MAC Address, URL, and/or Domain Name. • Filter Scheduling - It supports multiple and concurrent IPSec and PPTP sessions, so users behind the DIR-615 can pass through VPN sessions. Product Overview Features • Faster Wireless Networking - The DIR-615 is...

Product Manual - Page 9

..., that generate RF noise. 5. D-Link DIR-615 User Manual At a 2-degree angle it looks over 42 feet (14 meters) thick! Keep your product away (at least 3-6 feet or 1-2 meters) from your devices so that the number of walls, ceilings, or other network devices to position access points, wireless routers, and computers so that the signal...

Product Manual - Page 11

... enter the IP address of the router (192.168.0.1). Section 3 - D-Link DIR-615 User Manual 11 Configuration Configuration This section will show you get a Page Cannot be Displayed error, please refer to configure your password. Select Admin from the drop-down menu and then enter your new D-Link wireless router using the web-based configuration...

Product Manual - Page 12

... to configure your router. Click Launch Internet Connection Setup Wizard to page 49. Configuration Setup Wizard You may click Setup Wizard to page 16. D-Link DIR-615 User Manual 12 If you want to enter your settings without running the wizard, click Manual Configuration and skip to quickly configure your wireless settings, click Launch...

Product Manual - Page 22

... Manual 22 If you do not want to use wireless, uncheck the box to customize the wireless network. Select only if all of your wireless network to the router. Configuration Wireless Settings Enable Wireless: Check the box to page 47 for the DIR-615. The SSID is enabled by the router. Name: Create a name using both 802.11b and...

Product Manual - Page 37

... find a previously save the current router Local Hard Drive: configuration settings to load previously saved from the factory. First, use the Save button above. D-Link DIR-615 User Manual 37 You will be lost, including any rules that were in effect at the time the router was shipped from Local Hard router configuration settings. Any settings that...

Product Manual - Page 38

... the firmware of the computer. Click on the local hard drive of the Router here. Click Upload to be used for firmware updates at http://support.dlink.com. Make sure the firmware you have downloaded the new firmware, click Browse to your hard drive. D-Link DIR-615 User Manual 38 Configuration Update Firmware You can download...

Product Manual - Page 43

... and your Internet connection is set up for the DIR-615. Configuration Device Information This page displays the current information for PPPoE, a Connect button and a Disconnect button will display the LAN, WAN (Internet), Wireless information, and the firmware version of the router. It will be displayed. If your wireless settings such as SSID and Channel.

Product Manual - Page 48

... network users can access the network. WEP regulates access to a wireless network based on your wireless connection. WPA/WPA2 incorporates user authentication through the Temporal Key Integrity ...wireless router or access point. WPA-PSK/WPA2-PSK uses a passphrase or key to ensure that the keys haven't been tampered with. The password can include symbols (!?*&_) and spaces. D-Link DIR-615...

Product Manual - Page 52

... 128-bit). 5. D-Link DIR-615 User Manual 52 Next to Authentication, select Shared Key or Open. 4. Make sure you create. Please establish wireless connectivity before your wireless devices. Next to WEP Key 1, enter a WEP key that you enter this key exactly on all your wireless network adapters. If you are configuring the router with a wireless adapter, you will...

Product Manual - Page 53

... on your wireless router before enabling encryption. Next to WPA Mode, select Auto, WPA2 Only, or WPA Only. The key is recommended to the added overhead. 1. D-Link DIR-615 User Manual 53 Next to Pre-Shared Key, enter a key (passphrase). Click Save Settings to Security Mode, select WPA-Personal. 3. Please establish wireless connectivity before your wireless network adapters...

Product Manual - Page 54

... WPA Mode, select Auto, WPA2 Only, or WPA Only. D-Link DIR-615 User Manual 54 Next to Authentication Timeout, enter the amount of the router (192.168.0.1). Please establish wireless connectivity before a client is required to RADIUS Server Port, enter the port you have wireless clients using with your RADIUS server. 1812 is default). 5. Next...

Product Manual - Page 57

... to connect to know the WEP key being used. 1. Highlight the wireless network (SSID) you will need to and click Connect. Select View Available Wireless Networks. 2. D-Link DIR-615 User Manual 57 Open the Windows® XP Wireless Utility by right-clicking on your wireless router or access point before configuring your system tray (lower-right corner...

Product Manual - Page 58

... 3. If the connection fails, please verify that is on the wireless router. Enter the same WEP key that the WEP settings are correct. The WEP key must be exactly the same as on your router and click Connect. D-Link DIR-615 User Manual 58 Section 5 - Connecting to the wireless network. The Wireless Network Connection box will appear.

Product Manual - Page 59

... Windows® XP Wireless Utility by right-clicking on your wireless router or access point before configuring your system tray (lower-right corner of screen). Highlight the wireless network (SSID) you...enable WEP on the wireless computer icon in your wireless adapter. Connecting to a Wireless Network Configure WPA-PSK It is recommended to and click Connect. D-Link DIR-615 User Manual 59 ...

Product Manual - Page 60

.... If the connection fails, please verify that the WPA-PSK settings are correct. The Wireless Network Connection box will appear. Section 5 - Connecting to the wireless network. The WPA-PSK passphrase must be exactly the same as on the wireless router. It may take 20-30 seconds to connect to a Wireless Network 3. D-Link DIR-615 User Manual 60

Product Manual - Page 65

... on laptop and desktop systems support the same protocols as airports, coffee shops and universities. Under many users. D-Link DIR-615 User Manual 65 Appendix A - Strictly adhering to the IEEE standard, the D-Link wireless family of cabling and other fixed infrastructure have proven to be beneficial for many circumstances, it . A Wireless Router is a cellular computer network...

Product Manual - Page 76

...dlink.com For customers within Canada: Phone Support: (800) 361-5265 Internet Support: http://support.dlink.com D-Link DIR-615 User Manual 76 Before you contact technical support, please have the following ready: • Model number of the router (e.g. Contacting Technical Support Contacting Technical Support U.S. rev A1)) • Serial Number (s/n number located on the label on the...