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Brother International MFC-9840CDW Support Question

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Question posted by Frank48047 on January 18th, 2012

Repetitive Marks Down The Length Of The Paper.

I am getting imprinted marks, a type of indent down my printed page, the marks are identical and are etched into the paper rough to the touch and am able to scratch off the toner as if it was not fused to the paper (a better physical description is that of a "floater" in your eye).  I've cleaned the drum rollers, but did not see anything on them.  The distance between marks is almost identical to the diameter of the rollers, where else can I look?

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Related Brother International MFC-9840CDW Manual Pages

Software Users Manual - English - Page 2

... on both sides of the paper 4 Automatic duplex printing (MFC-9840CDW and DCP-9045CDN only 4 Manual duplex printing ...5 Simultaneous scanning, printing and faxing 6 Printer operation keys...7 Job Cancel...7 Secure Key ...7 Printer Emulation Support ...8 Printing the Internal Font List...9 Printing the Print Configuration List ...9 Test Print ...9 Duplex (MFC-9840CDW and DCP-9045CDN only 10...
Software Users Manual - English - Page 3

... ControlCenter3 ...70 Switching the user interface ...72 Turning the Auto Load feature off...72 SCAN...73 CUSTOM SCAN ...73 COPY ...73 PC-FAX (MFC-9440CN and MFC-9840CDW only 74 DEVICE SETTING...74 SCAN...75 Image (example: Microsoft® Paint)...75 OCR (Word Processing program) ...77 E-mail ...78 File attachments ...78 File ...79 CUSTOM...
Software Users Manual - English - Page 4

DEVICE SETTING...90 Remote Setup (MFC-9440CN and MFC-9840CDW only 90 Quick-Dial (MFC-9440CN and MFC-9840CDW only 90 Status Monitor ...91 User's Guide...91 4 Network Scanning 92 Before using Network Scanning ...92 Network license ...92 Configuring Network Scanning ...92 Using the Scan key...95 Scan to E-mail (PC)...95 Scan to E-mail (E-mail Server, MFC-9840CDW only...
Software Users Manual - English - Page 6

... file types...183 File ...184 CUSTOM SCAN ...185 User-defined button ...185 Scan to Image ...186 Scan to OCR ...187 Scan to E-mail ...188 Scan to File...189 COPY / PC-FAX (PC-FAX is MFC-9440CN and MFC-9840CDW only 190 DEVICE SETTINGS ...191 Remote Setup (MFC-9440CN and MFC-9840CDW only 191 Quick-Dial (MFC-9440CN and MFC-9840CDW only...
Software Users Manual - English - Page 11

.... 4 Choose Duplex and make sure that Use Duplex Unit has been chosen. 5 Click OK. Automatic duplex printing (MFC-9840CDW and DCP-9045CDN only) 1 Note • Use A4, Letter, Legal or Folio size paper when you use the automatic duplex printing function. • Make sure that the back cover is closed. • Make sure that there...
Software Users Manual - English - Page 17

... Edge) or On(Short Edge). b To restore the default settings, press 1. a For MFC-9840CDW, press Menu, 4, 3. a For MFC-9440CN, press Menu, 4, 3. Output Color 1 If the driver does not have color settings, you want to automatically print on both sides of the paper. For MFC-9840CDW, press Menu, 4, 4. Note For more information about the color settings, see Color...
Software Users Manual - English - Page 21

... on the Status Monitor window and choose Location, and then choose the way to get immediate notification of errors such as paper empty or paper jam. The Brother Status Monitor window will appear. in the Tasktray, in the menu. Printing Status Monitor 1 1 The Status Monitor utility is a configurable software tool that allows you to...
Software Users Manual - English - Page 24

b Choose the Duplex/Booklet setting (2)(MFC-9840CDW and DCP-9045CDN only). e Click OK to the default settings, click Default, then OK. 17 To return to apply your operating system. • You can also change settings by clicking Printing Preferences... Printing Features in the Windows® printer driver 1 1 For more information, see the Help text in...
Software Users Manual - English - Page 26

... has been selected, choose Env. Printing Media Type 1 You can use the following types of media 1 that you wish to use. Paper Source 1 You can change the Color/Mono settings as the Black toner does not run out. Plain Paper Post card Thin Paper Envelopes Thick Paper Env. Thick Thicker Paper Env. Duplex / Booklet (MFC-9840CDW and DCP-9045CDN only) 1 When...
Software Users Manual - English - Page 30

... (MFC-9840CDW and DCP-9045CDN only) Check the Duplex box and then choose Use Duplex Unit. To make the booklet, fold the printed pages down the middle. „ Binding Offset If you check the Binding Offset option, you want to re-install the paper. When you want to use this function. There are six types...
Software Users Manual - English - Page 35

... will be available in the quick print setting. • Multiple Page • Manual Duplex (MFC-9440CN and DCP-9040CN only) • Duplex (MFC-9840CDW and DCP-9045CDN only) • Toner Save Mode • Paper Source • Media Type • Color/Mono „ Print Setting • Improve pattern printing Select the Improve Pattern Printing option if printed fills and patterns appear different...
Software Users Manual - English - Page 42

Click Substitute with Device Font (the default) to reduce or enlarge documents, and by Printer using . „ Copy Count The copy selection sets the number of using printer fonts. 35 however, you want the calculations for printing instead of copies that contain TrueType fonts. button on the Layout tab or Paper/Quality tab. 1 1 a Choose...
Software Users Manual - English - Page 49

... not use legal size paper for duplex scanning. • You can not use the PreScan button to preview an image. 42 Scanning Scanning a duplex document (MFC-9840CDW and DCP-9045CDN only) 2 a Put the document face up in the Scanner Setup dialog box: „ Scan (Image Type) „ Resolution „ Scan Type „ Brightness „ Contrast...
Software Users Manual - English - Page 61

b Choose Feeder (Scan one side) or Feeder (Scan both sides) (MFC-9840CDW and DCP-9045CDN only) in the Source drop-down list (2). c Adjust the following settings, if needed, in the Scanner dialog box. 1 2 3 4 5 6 7 8 1 Profile 2 Source 3 Paper size 4 Color format 5 File type 6 Resolution 7 Brightness 8 Contrast Note The scanner resolution can either use the Brother Scanner Utility...
Software Users Manual - English - Page 199

ControlCenter2 Quick-Dial (MFC-9440CN and MFC-9840CDW only) 10 The Quick-Dial button lets you open the Set Quick-Dial window in the Remote Setup Program, so you ... your Macintosh®. 10 Status Monitor 10 The Status Monitor button allows you to monitor the status of one or more devices, allowing you to get immediate notification of errors such as a paper jam. (See Status Monitor on page 138.) 192
Users Manual - English - Page 107

... DCP Brother models) „ PostScript® 3™ (created by just plugging your USB flash memory drive into the machine's USB direct interface. You can print by the MFC-9840CDW BRScript3 printer driver) 1 The data including JBIG2 image file, JPEG2000 image file and layered files are not supported. Note Some USB flash memory drives...
Users Manual - English - Page 134

... curled, you still have a rough surface. (See Acceptable paper and other media on page 11.) (See Paper jams on and is a paper jam. You can I print on the CD-ROM.) „ If this problem. Try turning over the stack of paper in the paper tray. „ Make sure that you choose the Paper Type that MP tray mode is...
Users Manual - English - Page 154

... incompatible or broken device Remove the device from the USB direct has been connected to replace the waste toner box. If the LCD shows Toner Low, you that is low. flash memory drive. Replace the waste toner box. (See Replacing the waste toner box on page 188.) Wrong Paper Size The paper in the tray. Waste Toner Full It...
Users Manual - English - Page 217

...routine maintenance t Put the two styrofoam pieces for the toner cartridges on the top. Match the right side of the machine to the "RIGHT" mark on one of the styrofoam pieces, and the left side...the lower carton. Match the joint holes (2) of the upper carton to the "LEFT" mark on the carton tray. Place the waste toner box in the illustration. r Put the assembled "FRONT" (1) and "REAR" (2) ...
Users Manual - English - Page 240

...(20 to 30° C) Humidity: 50% - 70% Paper: Xerox 4200 (20 lb/Letter) Paper Tray 250 Sheets [20 lb (80 g/m2)] Paper Tray 2 (option) 500 Sheets [20 lb (80 g/m2)] Printer Type Laser Print Method Electrophotography by semiconductor laser beam scanning LCD (liquid crystal display...20.5 in (520 mm) Weight 20.9 in (530 mm) 21.2 in (539 mm) Without Drum/Toner Unit: 73.2 lb (33.3 kg) 224

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