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Brother International MFC-9325CW Support Question

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Question posted by cujobite on August 10th, 2015

Brother Mfc9325cw Power Failure

After cartridge replacement the LCD is out and nothing works, no unit sounds. Three red LED's are visible under the left side of the glass and go on when plugged in/off. Plug/cable/switch OK

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Answer #1: Posted by TommyKervz on September 5th, 2015 12:48 PM

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TommyKervz

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If the machine's display (hereinafter called LCD) is blank, then the Brother machine may not be powered on, check the machine to see if it wakes from sleep mode. If it does not, then verify that it is plugged into a working outlet and any power switches are turned to the ON position.
Try to unplug the machine for 5min
Check the LCD screen for any error messages. An example would be "Paper Jam" or Ink/Toner Empty". If the LCD screen shows an error, troubleshoot to clear the issue indicated.

Click here for more troubleshooting tips.

Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Brother International MFC-9325CW Manual Pages

Quick Setup Guide - English - Page 17

...firmware update setting and click OK. Finish The installation is your computer. Please download the latest driver by accessing the Brother Solutions Center at http://solutions.brother.com/. 17 Note If an... the software installation, run the Installation Diagnostics located in Start/All Programs/Brother/ MFC-XXXX (where MFC-XXXX is now complete. Windows® Macintosh USB USB 21 Finish and...

Quick Setup Guide - English - Page 23

... to return to appear. IMPORTANT DO NOT cancel any of the Brother drivers will automatically start. Then click Next. The installation screens appear...OK. Windows® Macintosh Wired Network Wired Network Windows® k The installation of the screens during the software installation, run the Installation Diagnostics located in Start/All Programs/Brother/ MFC-XXXX LAN (where MFC...

Users Manual - English - Page 8

... the Toner Cartridge (and Toner Drum Unit, waste toner packs or oil bottles on applicable models) during shipping and will void the Warranty. This warranty applies only to the Laser MFC/Fax machine and will void the warranty. For Laser and LED units: Failure to you may void your nearest Authorized Service Centre call 1-877-BROTHER. Since...

Users Manual - English - Page 15

... 168 Replacing the consumable items 169 Replacing a Toner cartridge 171 Drum units 176 Replacing the belt unit 181 Replacing the waste toner box 185 Replacing periodic maintenance......228 PictBridge (MFC-9325CW 229 Direct Print feature (MFC-9325CW 230 Computer requirements 231 Consumable items 232 Ethernet wired network 233 Ethernet wireless network (MFC-9325CW 235 Authentication and...

Users Manual - English - Page 21

... User's Guide: 1 Note Presto! You can be connected to the main page, click Back. If your mobile device when connected on the main menu. The following screen will need, such as a download from your Brother machine to find Network setup instructions 1 Your machine can find basic setup instructions in the Quick Setup...

Users Manual - English - Page 49

...when the LCD shows Verify:. c Enter your memory security password 4 a Press Menu, 1, 7, 1. Press OK. Note If there is a power failure the data ...LCD will stay in memory for the password using numbers 0-9. Press OK. Changing your registered four-digit password. Turning memory security on/off 4 If you forget the Memory Security password, please call Brother Customer Service (See Brother...

Users Manual - English - Page 88

...will be forwarded to another machine. This is a safety feature in case there is a power failure before the fax is a power failure. 72 Fax Forwarding 9 The Fax Forwarding feature lets you are away from the machine....& white only) 9 Remote Fax Options ARE NOT available for color fax. Press OK. The LCD will have a copy. d Press a or b to enter the fax number you will ask you to choose ...

Users Manual - English - Page 115

... for a file name only, 14 you can print by the Brother BRScript3 printer driver)  XPS version 1.0 1 PDF data that includes a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported. 14 Printing data from a USB Flash memory drive (MFC-9325CW only) 14 With the Direct Print feature, you do not...

Users Manual - English - Page 119

... solution.) 14 103 Printing data from a USB Flash memory drive (MFC-9325CW only) i Press the dial pad key to the USB direct interface. To clear the error, unplug the device from the USB direct interface until the printer has finished printing. Press OK. IMPORTANT DO NOT remove the USB flash memory from the USB...

Users Manual - English - Page 148

Vertical black line appears in and the power switch is turned on.  Check that the toner cartridge and drum unit are installed properly. (See Replacing the drum units on page 177.)  Check the interface cable connection on both the machine and your computer. (See the Quick Setup Guide.)  Check that the correct printer driver has...

Users Manual - English - Page 160

... LCD. The toner cartridge is indicated on page 185.)  If the problem continues, call your machine identifies the error or required routine maintenance and shows the appropriate message. Put the drum unit and toner cartridge assembly back into the machine again. 144 Press Stop/Exit. Replace Belt message. If this happens, your dealer or Brother...

Users Manual - English - Page 163

... the faxes from the power for 30 minutes to send or copy the scanned pages.  Press Stop/Exit and wait until the other operations in progress finish, and then try again. See Transferring your faxes or Fax Journal report on again. Protected Device (MFC-9325CW only) The protect switch of Memory The waste toner...

Users Manual - English - Page 164

...://www.brother-usa.com/service/ It is already a file on page 181.) It is time to replace the belt unit. Error Message Registration Rename the File (MFC-9325CW only) Replace Belt Replace Drums Replace Drum(X) 1 Replace Fuser Replace PF Kit Cause Action Registration failed. Replace the drum units. (See Replacing the drum units on page 181.) It is time to replace the fuser unit. It...

Users Manual - English - Page 165

..., call Brother Customer Service. Size mismatch The paper in the printer driver requires the back cover to replace the waste toner box. Troubleshooting and routine maintenance Error Message Cause Action Replace Toner The toner cartridge is at the end of files stored on the on the USB Flash memory drive. Too Many Files (MFC-9325CW only...

Users Manual - English - Page 197

... up on the machine's power switch. b (For MFC-9325CW) Press Menu, 8, 4. (For MFC-9125CN) Press Menu, 6, 4. d Press 1 to replace the belt unit: Replace Belt IMPORTANT C • DO NOT touch the surface of its life. Replace Belt message C When the following steps: a Plug the machine's power cord back into the AC power outlet first, and reconnect all cables and telephone line cord...

Users Manual - English - Page 201

... all cables and telephone line cord. It could explode. a Turn off the machine's power switch. Unplug the telephone line cord first, and then unplug the power cord from the AC power outlet. b (For MFC-9325CW) Press Menu, 8, 4. (For MFC-9125CN) Press Menu, 6, 4. Be careful not to spill the toner. Replace WT Box message C When the following steps: C a Plug the machine's power...

Users Manual - English - Page 206

Please call Brother Customer Service when the following messages appear on the LCD. a (For MFC-9325CW) Press Menu, 8, 1. (For MFC-9125CN) Press Menu, 6, 1. a (For MFC-9325CW) Press Menu, 8, 2. (For MFC-9125CN) Press Menu, 6, 2. Machine Info. 2.Page Counter b Press a or b to be replaced regularly to maintain the print quality. Replace the fuser unit. Machine Information C Checking the Serial ...

Users Manual - English - Page 237

... 64 MB LCD (liquid crystal display) 16 characters  2 lines Power Source 110 - 120 V AC 50/60 Hz Power Consumption Peak: 1176 W E Copying: Average 480 W 1 Sleep: (MFC-9125CN) Average 11 W (MFC-9325CW) Average 12 W Standby: Average 75 W Dimensions 15.8 in. (401 mm) 16.9 in. (428 mm) 19.3 in. (491mm) Weight Noise level Without Drum/Toner Unit: Sound power Operating...

Users Manual - English - Page 256

... the information contained in the document. ADF (automatic document feeder) The document can be sent as one fax unit to more than one page at a specified later time that a fax machine is calling. This is assured .... Your machine is received and stored in Brother manuals. Communication error (or Comm. Error) An error during a power failure. Contrast Setting to begin the dialing process.

Software Users Manual - English - Page 108

...PC 5 Click the Start button, All Programs, Brother, MFC-XXXX/MFC-XXXX LAN, PC-FAX Receiving and Receive. Press OK. The fax messages are automatically erased from your ...switched off , your fax messages are automatically erased from your machine's memory when they have been successfully sent to your PC tasktray. 100 When enabled, the machine will have a copy if there is a power failure...