Brother International MFC-8480DN Support Question
Brother International MFC-8480DN Support Question
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Question posted by moekaplowitz on May 16th, 2014
Drum Near End Message Won't Go Away Even After We Replaced The Drum. Howdo We Fi
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Current Answers
Answer #1: Posted by TechSupport101 on May 16th, 2014 3:04 PM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,305
Member since:
May 24th, 2013 Points: 12,171,305
Hi. If you still receive the error message "Drum Near End" after replacing the drum unit with a new one it means that the drum counter was not reset when you replaced the drum unit with a new one.
To clear these error messages, you need to reset the drum counter as instructed below.
If you want to clear an error message related to the toner replacement, click here to see how to clear an error message after you replaced the toner cartridge.
Please follow the steps below to reset the drum counter.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
The Brother machine has separate consumables the toner cartridge and the drum unit. Verify you replace only the drum unit and not the toner cartridge. If you want to know their difference, refer to "What is the difference between the toner cartridge and the drum unit?"
Please reset the drum counter only when you replace the drum unit. If you reset the drum counter during the life of the drum unit currently being used, the remaining drum life will not be displayed accurately.
- Make sure that the machine is turned on.
- Open the front cover.
- Press Clear or Clear/Back on the control panel.
NOTE: The layout of a control panel differs depending on the model, but the Clear or Clear/Back button is located on the right side of the LCD screen as shown in illustration. - Do one of the following.
- If your Brother machine has a numeric keypad:
Press 1 to reset the drum counter. - If your Brother machine doesn't have a numeric keypad:
Press the Up Arrow Key to reset the drum counter.
- If your Brother machine has a numeric keypad:
- When the LCD shows Accepted, close the front cover.
Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party drum units, toner cartridges or toner.
Related Brother International MFC-8480DN Manual Pages
Software Users Manual - English - Page 17
... you can check the device status at anytime by double-clicking the icon in the tasktray or selecting the
Status Monitor located in the Start/All Programs/Brother/MFC-XXXX (or DCP-XXXX) on the machine status. „ A green icon indicates the normal stand-by choosing Status Monitor located in the tasktray...
Quick Setup Guide - English - Page 1
...please keep these bags away from babies and children. Quick Setup Guide
Start Here
MFC-8480DN MFC-8680DN
Before you can use the machine, read this Quick Setup Guide for MFC-8680DN)
AC Power ... yet.
1 Unpack the machine and check the components
Drum Unit Assembly (including Standard Toner Cartridge for MFC-8480DN,
High-Yield Toner Cartridge for the correct setup and installation. To ...
Quick Setup Guide - English - Page 33
....com/original/ or contact your local Brother re-seller. Toner cartridge TN-620/TN-650
Drum unit DR-620
33
For more information about the optional Lower Tray Unit and compatible SO-... total input capacity up to 250 sheets of paper.
Replacement consumables
When the time comes to 550 sheets. You can hold up to replace consumable items, an error message will be indicated on the LCD.
Users Manual - English - Page 6
... packaging);
3 Damage caused by another device or software used with this Product ... but are not limited to print heads, toner, drums, ink cartridges, print cartridges, cordless handset battery,...decision as Paper Feeding Kit, Fuser and Laser Units. What is covered: „ This...Replacement Service (USA Only)
Who is covered: „ This limited warranty ("warranty") is given
only to the original end...
Users Manual - English - Page 8
... available, leave ink cartridges installed. vi BROTHER MULTIFUNCTION CENTER / FAX MACHINE
LIMITED WARRANTY
(Canada only...MFC/Fax machine remove the ink cartridges and replace them with the original protective parts.
This limited warranty ceases when this MFC/Fax machine shall be the sole liability of the end-user/purchaser.
For Laser units: Failure to remove the Toner Cartridge (and Toner Drum...
Users Manual - English - Page 14
... messages 139 Transferring your faxes or Fax Journal report 144 Document jams 145 Paper jams 147
Routine maintenance 153 Cleaning the outside of the machine 153 Cleaning the scanner 154 Cleaning the laser scanner window 154 Cleaning the corona wire 156 Cleaning the drum unit 157
Replacing the consumable items 159 Replacing a toner cartridge 160 Replacing...
Users Manual - English - Page 25
... page i.) The front cover or fuser cover is open Toner Life End Paper error Scan lock
The machine is in memory, or printing data...switch. 2. Close the cover. Check the LCD message. Note
When the power switch is off or the machine is in ...Wait a few seconds, and then turn it back on and try to print. Replace the toner cartridge with a new one. Put paper in the machine memory.
...
Users Manual - English - Page 63
... fax at the end of a conversation
5
At the end of a fax, press Stop/Exit to be sent will be sent.
Out of memory message 5
If you get an Out of Memory message while scanning the ...waiting in the memory to be displayed.
e Replace the handset of Memory message while faxing and you will show No Jobs Waiting.
b Do one of Memory message while scanning a subsequent page, you do ...
Users Manual - English - Page 74
...End your 20-second message by pressing l51 and Start."
This allows your message.
You may try leaving out this cord is received, the fax call cannot roll away.
For example: "After the beep, leave a message... or
less. (The machine's Ring Delay setting does not apply.)
d Record the outgoing message on a dedicated line.
58 e Set the TAD to 20 seconds.
Special line considerations...
Users Manual - English - Page 93
... something has not been set up (for the long beep, then replace the handset.
77 When you call the machine and enter your messages.
2 Fax Forwarding 3 Paging 4 Fax Forwarding number 6 Fax Storage...2 Retrieve all faxes
Enter the number of a remote fax machine to access features when you are away from the memory.
97 Check the receiving status 1 Fax
9
You can register your fax forwarding ...
Users Manual - English - Page 122
...To use the machine safely A
Please keep these bags away from babies and children.
106
In case of an... cord. To avoid the danger of your machine and drum unit.
Doing this might cause an electrical shock. We...there is fully inserted. This product must be installed near an AC power outlet that you must unplug the... surge protection device on the AC power line and on the telephone line,...
Users Manual - English - Page 142
... printout. Right-click Brother MFC-XXXX Printer.
Make sure ...messages on page 139.)
„ Check that it prints garbage.
„ Contact your computer. (See the Quick Setup Guide.)
„ Check that the correct printer driver has been installed and chosen.
„ Check to see if the LCD is unchecked.
Black vertical lines on copies are installed properly. (See Replacing the drum...
Users Manual - English - Page 151
... USA) or 1-877-BROTHER (in a new toner cartridge. (See Replacing a toner cartridge on page 160.)
„ The drum unit may be damaged. Turn off Toner Save mode in the machine menu... OPC drum surface. Troubleshooting and routine maintenance
Examples of poor print quality
Recommendation
„ Make ten copies of a blank, white sheet of the drum unit. (See Cleaning the laser scanner window...
Users Manual - English - Page 152
...
ABCD abcde 01234
Recommendation
„ Clean the corona wire inside the drum unit. (See Cleaning the laser scanner window on page 154 and Cleaning the corona wire on page 160.)
„ The drum unit may be contaminated. Put in a new drum unit. (See Replacing the drum unit on page 14.)
„ If you use paper that...
Users Manual - English - Page 155
...is Open Cover is Open Disconnected
Cause
Action
The device is spinning, remove any sophisticated office product, errors...identifies the error or required routine maintenance and
shows the appropriate message. Close the front cover of the machine.
„ Close...jammed inside
the back of the drum unit or toner cartridge is processing. If you can be
replaced.
The fuser cover is not ...
Users Manual - English - Page 156
...Replace the drum unit. (See Replacing the drum unit on page 147.) machine. Turn the power switch off for 15 minutes with the power on. The paper is jammed inside the (See Paper jams on page 163.)
The duplex tray is jammed in Use
Drum... paper is not installed properly.
Error Message Document Jam
DR Mode in the MP...) on page 156.)
The drum unit has reached the end of fuser unit does not ...
Users Manual - English - Page 157
... Transferring your faxes or Fax Journal report on page 144.)
Protected Device The protect switch of memory message on page 163.)
The drum unit counter was not reset when a new drum was installed.
1 Open the front cover, and then press Clear/Back.
2 Press 1 to replace the fuser unit. Change the file name of its life...
Users Manual - English - Page 158
Error Message Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Toner Scan Unable XX
Scanner Locked
Cause
Action
It is time to replace the paper feeding kit for duplex scanning.
Call Brother Customer Service to replace the PF Kit 2.
1-877-BROTHER (1-877-276-8437) (in U.S.A)
1-877-BROTHER (in Canada)
The...
Users Manual - English - Page 179
...print job. Even if the LCD shows Replace Parts Drum, you replace the drum unit. (See Cleaning the laser scanner window on your drum.
1 Drum yield is time to create print images on... shows Replace Parts Drum, the drum unit is near the end of paper and how much toner you
open the front cover. Troubleshooting and routine maintenance
Replacing the drum unit C
The machine uses a drum unit ...
Users Manual - English - Page 235
... 18
Equalization 138 Error messages on 72
Fax, stand-alone
receiving 48
at end of conversation 53
easy ...receive 51
fax forwarding 77
fax receive stamp 53
from extension telephone 60, 61
into memory (fax storage 72
paging 72
polling receive 78
reducing to load 20, 21
jam 145 Drum unit
checking (remaining life 166
cleaning 156, 157
replacing...
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