Brother International IntelliFax-2840 Support Question
Brother International IntelliFax-2840 Support Question
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Question posted by afapllc on September 23rd, 2021
Dial Tone, Not Receiving Fax
I have a dial tone and I am able to send faxes and get the confirmation page. However we are not able to receive any faxes. What are we supposed to do to fix this issue? Thanks.
Current Answers
Answer #1: Posted by SonuKumar on September 24th, 2021 12:32 AM
SonuKumar
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May 9th, 2021 Points: 16,609,800
Member since:
May 9th, 2021 Points: 16,609,800
Why is my fax machine not receiving faxes?
Try reconnecting the cable (RJ11 phone cable) between the Fax machine and the ATA. This cable should use the ATA's LINE1 port and make sure it is connected to the Line (not Telephone) jack/port on the Fax Machine. Sometimes a bad cable can cause this problem so changing to a new RJ11 phone cable might help
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Related Brother International IntelliFax-2840 Manual Pages
Basic Users Guide - English - Page 9
...
67
Identifying your problem 67 Error and maintenance messages 69
Transferring your faxes or Fax Journal report 74 Document Jams 75
Document was not inserted or fed properly...machine 76 Paper is jammed inside the machine 79 If you are having difficulty with your machine 84 Setting Dial Tone detection 91 Telephone line interference/VoIP 91 Improving the print quality 92 Machine...
Basic Users Guide - English - Page 20
... can quickly and easily choose temporary settings for entering information into the machine. (Canada only) The # key temporarily switches the dialing mode from Pulse to Tone during a telephone call.
5 Stop/Exit Stops an operation or exits from a menu.
6 Start Lets you start sending faxes or making copies.
7 Menu keys: Clear Deletes entered data or lets...
Basic Users Guide - English - Page 40
... automatically manage incoming calls, by your incoming calls. Fax/Tel 5
Fax/Tel mode helps you hear fax tones (short repeating beeps), press Start to pick up the line. Incoming calls will be automatically received. Voice calls will automatically answer every call as the machine. (Also see Easy Receive uu page 30.)
External TAD 5
External TAD mode...
Basic Users Guide - English - Page 45
... when receiving incoming calls.
Telephone line services
7
Voice Mail 7
If you hear the dial tone, enter a
number using the dial pad, One Touch key, or (Address Book) and enter the three-digit Speed Dial number. Hold 7
a Press Hook/Hold to put a call from being able to leave a message in your Voice Mail.
7
Similarly, if your Brother machine...
Basic Users Guide - English - Page 47
...
• Ring Pattern #1 is because the fax must pay for one your line can just receive faxes.
However, the Distinctive Ring feature allows you to use your machine to take full advantage of the 'fax number' within 2 ring patterns and then answer with a fax tone. If you decide to get a new fax number, make sure you reset this...
Basic Users Guide - English - Page 49
... machine cannot hear the CNG tones until the external TAD has picked up the call and receive the fax. Before you have problems receiving faxes, reduce the ring delay setting on your TAD take over the call .
If it does not hear them it needs more than four rings to the same line as your machine. The sending machine...
Basic Users Guide - English - Page 50
... diagram below. b Limit your OGM with sending or receiving faxes should re-record the OGM to 20 seconds. You may try leaving out this pause, but if your machine has trouble receiving, then you set the Receive Mode to a PBX. Any difficulties with an initial 5 second silence because the machine cannot hear fax tones over a loud voice.
Before you...
Basic Users Guide - English - Page 83
...
Troubleshooting
Error Message
Cause
Action
Init Unable XX
The machine has a mechanical problem.
(For FAX-2840 and MFC-7240 ) Received fax messages still in memory will not lose any important ... number you will be cleaned.
See Transferring your faxes or Fax Journal report uu page 74 before disconnecting the machine so you dialed does not Verify the number and try again. ...
Basic Users Guide - English - Page 97
... page 29.) Check for a dial tone.
Make sure the machine is plugged in the correct Receive Mode. Wait to hear it to
automatically answer all incoming faxes, you subscribe to automatically answer all incoming faxes, you should select the External TAD mode. In Manual mode, you
should select Fax Only mode.
Send a manual fax by pressing the Hook/Hold...
Basic Users Guide - English - Page 99
... machine is in memory (see Advanced User's Guide: Printing a fax from the memory) or cancel a delayed fax or polling job (see Advanced User's Guide: Checking and canceling waiting jobs).
If you are blank. Custom features on faxes you try changing the Compatibility setting to all devices that send and receive information
on the line as a CNG tone...
Basic Users Guide - English - Page 103
...(FAX-2840 and FAX-2940).
Basic(for VoIP), the ECM feature is a type of phone system that you are having difficulty sending or receiving a fax due to reduce the modem speed for fax sending.
Press OK. a Press Menu, 2, 0, 1. a (USA) Press Menu, 0, 4.
(Canada) Press Menu, 0, 5.
Press OK.
Initial Setup 4.Dial Tone
b Press a or b to Detection will shorten the Dial Tone...
Basic Users Guide - English - Page 123
.... You can check the number of faxes you fax. Total Fax/List Copy Print -
Level 1
0.Initial Setup
Level 2 1.Receive Mode
2.Date&Time
Level 3 -
1.Date&Time
Options Fax Only* Fax/Tel External TAD Manual -
2.Auto Daylight
On Off*
3.Station ID
-
4.Tone/Pulse
-
(in Canada)
4.Dial Tone
-
(in USA)
5.Dial Tone (in headings of total pages the machine has printed during its life...
Basic Users Guide - English - Page 136
...
L
Labels 11, 12, 16, 17, 21 LCD (liquid crystal display 8, 103
M
Machine information how to -Guides. Maintenance, routine replacing drum unit 62 toner cartridge 55
Manual dialing 41
receive 26, 28
Memory capacity 114 Menu Table 104 Mode, entering
copy 45 fax 24 scan 8 Multi-line connections (PBX 38
N
Nuance™ PaperPort™ 12SE...
Advanced Users Guide - English - Page 4
... 5 Receiving faxes in Continue mode 6 Toner End in Continue mode 6 LCD Contrast ...6 Dial Prefix ...7 Setting up the prefix number 7 Changing the prefix number 7 Mode Timer...8
2 Security features
9
Security ...9 TX Lock (FAX-2840 and MFC-7240 9 Memory Security (FAX-2940 only 10 Setting Lock 11 Restricting dialing 13
3 Sending a fax
14
Additional sending options 14 Sending faxes...
Advanced Users Guide - English - Page 5
... a reduced incoming fax 28 Setting the Fax Receive Stamp 28 Receiving a fax at the end of a conversation 28 Setting the Print Density 28 Printing a fax from the memory 29 Receiving faxes into memory when the paper tray is empty 29
Polling overview 29 Polling receive 29 Stop polling...30
5 Dialing and storing numbers
31
Telephone line services 31 Tone or Pulse...
Advanced Users Guide - English - Page 21
... for small print and transmits a little slower than Fine resolution.
Use when the document has varying shades of the machine and listen for the next fax
3
a Make sure you hear the dialing, ringing and fax-receiving tones while sending a fax. Sending a fax at the end of a conversation
3
At the end of a conversation you can choose four different resolution settings. c Press...
Advanced Users Guide - English - Page 37
... this feature to send tone signals. a Pick up a voice call , the machine will return to the Pulse dialing service.
If you have a Pulse dialing service, but the call information stays stored in your telephone company for telephone banking), follow the instructions below. For Fax/Tel mode only 5
When the machine is in certain areas of the USA...
Advanced Users Guide - English - Page 66
....
Journal Period The pre-programmed time period between automatically printed Fax Journal Reports.
Manual fax A manual fax is used for the handset. Fax Storage You can store faxes in a Speed Dial location for Broadcasting. Do not use this code (l51) when you answer a fax call by sending and receiving fax machines while communicating information. It is when you press Hook/Hold...
Advanced Users Guide - English - Page 67
... process of sending an electronic image of vertical and horizontal lines per inch. Station ID
The stored information that allows you to call and access your machine. You can check which programmed fax jobs are storing One Touch and Speed Dial numbers.
Ring Volume Volume setting for longer pauses.
Out of Paper Reception Receives faxes into...
Advanced Users Guide - English - Page 68
... of the machine.
User Settings List A printed report that shows its date, time and number. Volume Amplify Volume setting for the handset for each transmission, that shows the current settings of dialing on the telephone line used for Touch Tone telephones.
Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine.
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