Brother International IntelliFax-2820 Support Question
Brother International IntelliFax-2820 Support Question
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Question posted by elainesshoebox on November 14th, 2011
Drum Unit Keeps Jamming Up
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Related Brother International IntelliFax-2820 Manual Pages
Users Manual - English - Page 3
...driver updates. ■ To keep your machine performance up to date, check here for the latest firmware upgrade (for the hearing-impaired)
1-877-BROTHER (514) 685-4898 (fax)
Service Center Locator (USA ...In Canada:
1-800-284-4329 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for
Windows® only). http://solutions.brother.com
Note (FAX-2820, FAX-2920, MFC-7220 and MFC-7225 only) ■...
Users Manual - English - Page 4
...use the system to 2,500 pages) DR-350 LG3077001 LE5803016 (FAX-2820/FAX-2910/FAX-2920) LE5803003 (MFC-7220/MFC-7225N) LG6156001 (FAX-2820/FAX-2910/FAX-2920) LG6156003 (MFC-7220/MFC-7225N) F2A046-10
QPD120
...877-552-MALL (6255) 1-800-947-1445 (fax)
http://www.brothermall.com
In Canada:
1-877-BROTHER
Description
Toner Cartridge Drum Unit Telephone Line Cord Telephone Handset
Handset Curled Cord
...
Users Manual - English - Page 9
... warn you to a situation that are hot. Note (For FAX-2820, FAX-2910 and MFC-7220) If there are high voltage electrodes inside of the machine, make sure you turn off the power and unplug the machine. (To print the faxes in the memory, see Printing a fax from the AC power outlet. Warnings tell you should respond...
Users Manual - English - Page 16
... in its memory 11-6 Forwarding faxes to another fax machine 11-6 Transferring faxes to your PC (MFC-7220 and MFC-7225N only) ..........11-6 Document jams 11-7 Document was not inserted or fed properly, or was too long 11-7 Paper jams 11-7 Paper is jammed inside the machine 11-7 Paper is jammed inside the drum unit and toner cartridge assembly....11-10...
Users Manual - English - Page 17
... replace the toner cartridge 11-25 Replacing the drum unit (DR-350 11-27 Machine Information 11-29 Checking the Serial Numbers 11-29 Checking the Page Counters... A-4 Operation from extension telephones A-4 For Fax/Tel mode only A-4 Using a cordless external handset A-5 Changing the remote codes A-5
Connecting an external device to your machine A-5 Connecting an external telephone A-5 Connecting ...
Users Manual - English - Page 89
..., your phone line. If you need more help , you bought the machine. ACTION Close the back cover of the machine.
11 - 1 Connection Fail You tried to cool.
then replace the drum unit with any sophisticated office product, errors may occur. Check the other fax machine's polling setup. 11 Troubleshooting and routine maintenance
Troubleshooting
IMPORTANT
For technical...
Users Manual - English - Page 90
.... Drum Error
The drum unit needs to be disconnected for up The fuser unit is left in a location that is set to Distinctive Ring Set Distinctive Ring to your computer.
(MFC-7220 and MFC-7225N only) Print data is left in the memory.)
11 - 2
Then, turn on page 11-6. Or, move the machine to another fax machine...
Users Manual - English - Page 92
... near the end of Memory The machine's memory is jammed in the back of machine. Troubleshooting and routine maintenance
ERROR MESSAGES ERROR MESSAGE CAUSE Out of its Order a new toner cartridge now.
installed properly. Toner Life End The toner cartridge and drum unit
Re-install the toner cartridge and drum unit assembly. assembly is not installed or...
Users Manual - English - Page 96
... by static electricity, do not touch the electrodes shown in the machine. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it out of the paper tray opening.
6 Close the front cover.
7 Put the paper ...
Users Manual - English - Page 97
... pull out the paper with the other hand.
3 Open the back cover.
6 Close the back cover.
7 Put the drum unit and toner cartridge
assembly back into the machine.
11 - 9
8 Close the front cover. If the jammed paper cannot be pulled out easily, push down on the blue tab with one hand as you to...
Users Manual - English - Page 98
... back into the
drum unit until you put it lock into the machine.
6 Close the front cover.
3 Hold down the lock lever on the left and
pull the toner cartridge out of the drum
unit. Take out the jammed paper if there is jammed inside the drum unit.
11
11 - 10 Paper is any inside the drum unit and toner cartridge...
Users Manual - English - Page 100
... or some other custom feature on page 11-22.)
Handling Incoming Calls
The machine 'Hears' Voice as a calling fax machine and respond with your business, a separate line with custom features. Either the...telephone company to the machine. Clean them both. (See Cleaning the scanner glass on page 11-22, Cleaning the laser scanner window on page 11-22 and Cleaning the drum unit on a single ...
Users Manual - English - Page 101
... your document and try again.
To check whether the machine has faxes in its memory see Checking if the machine has faxes in and the power switch turned On. (See the Quick
Setup Guide.) -OR- • The toner cartridge and drum unit are installed properly. (See Replacing the
drum unit (DR-350) on page 11-27.) -OR- •...
Users Manual - English - Page 104
...on the CD-ROM.)
Install a new drum unit. (See Replacing the drum unit (DR-350) on .
If this problem occurs when making copies or printing received faxes, turn off Toner Save mode in ...24.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit (DR-350) on page 1-8.)
Check the machine's environment - Rough-surfaced paper or
thick print media may cause ...
Users Manual - English - Page 108
... on the phone line, we recommend that came with your machine. Unless interference is available for fax operations.
1 Press Menu/Set, 2, 0, 1.
1.Compatibility
2 Press ▲ or ▼ to select Basic or
Normal (or High*). Leave the toner cartridge installed in the drum unit.
7 Place the drum unit and toner cartridge
assembly into the plastic bag and seal...
Users Manual - English - Page 109
... the control panel.
CAUTION
■ Use neutral detergents. Chapter 11
0 Pack the drum unit and toner cartridge
assembly, AC cord and printed materials in the original carton as part of the Exchange Service, pack only the machine. Cleaning with cold water. Keep all separate parts and printed materials to use with your hands or...
Users Manual - English - Page 112
... them.
4 Reinstall the drum unit and toner
cartridge assembly in the machine.
5 Close the front ...keeping it into the
Home position (▼). CAUTION
If you have vertical black stripes on your local waste disposal office. Note It is running low, the LCD shows Toner Low.
Discard the used toner cartridge according to 2,500 pages. We recommend that you clean the machine and drum unit...
Users Manual - English - Page 115
... it contains toner. Because we cannot guarantee a minimum number of its life and it is up to replace the drum unit for the number of pages per print job.
Chapter 11
Replacing the drum unit (DR-350)
The machine uses a drum unit to the printer from static electricity, do not touch the electrodes shown below.
11 - 27
Users Manual - English - Page 117
...
You can view the machine's page counters for copies, printer pages, reports and lists, faxes or a summary total.
1 For FAX-2820, FAX-2910, FAX-2920
and MFC-7220, press Menu/Set, 4, 2.
-OR- Note The drum life check will not be accurate only if you installed a new drum unit.
Total :XXXXXX
Copy
:XXXXXX
Print :XXXXXX
List/Fax :XXXXXX
3 Press Stop/Exit...
Quick Setup Guide - English - Page 5
3
Install the Drum Unit Assembly
1 Open the front cover of the machine.
2 Unpack the drum unit assembly.
3 Gently rock it from side to side several times
to distribute the toner evenly inside the assembly.
5
Front Cover
5 Close the front cover of the machine.
4 Put the drum unit assembly into the
machine.
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