Blackberry TOUR 9630 Support Question

Blackberry TOUR 9630 Support Question

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User Guide - Page 1

BlackBerry Tour 9630 Smartphone Version: 5.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.

User Guide - Page 16

... indicator appears. Troubleshooting basics I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you cannot make calls from and receive calls to is set as your...

User Guide - Page 17

... the email address information correctly. For more information about supported email accounts, contact your device from another BlackBerry® device that is connected to a wireless coverage area. • If you are switching from the BlackBerry® Internet Service. If you created an email address or added an existing email address to your device is...

User Guide - Page 25

...: • To view your wireless service provider and wireless network, this feature might not be supported. 1. During a call , press the End key. Highlight a contact or phone number. 2. From the Home screen or in the list is the phone number that you have multiple phone numbers associated with your BlackBerry® device, to a phone number, 151 Available voice...

User Guide - Page 45

... number to check your voice mail using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If you cannot make calls and fixed dialing is turned on your SIM card...

User Guide - Page 46

User Guide Phone • Verify that your BlackBerry® device is the same as your device model and wireless service plan. If your email account uses a BlackBerry® Enterprise Server, your wireless service provider. For more information, contact your organization might not be affected based on various items such as the voice dialing language that my...

User Guide - Page 47

.... You cannot make a call the work phone number and a mobile phone number, you must set options for dialing extensions, 38 45 User Guide Voice commands Voice commands Perform an action using voice commands. "Call " Say this voice command to call a specific phone number for a contact that your wireless coverage level. To perform this voice command...

User Guide - Page 49

... the instructions on the screen. On the Home screen or in voice commands Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a voice command Try performing the following actions: • Say the first name and the last name...

User Guide - Page 92

...an activation message on your device from the BlackBerry® Internet Service. If you are not in a wireless coverage area, you should send messages when...phone number for your contact. • If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that your BlackBerry® device is connected to a wireless...

User Guide - Page 93

... I cannot send SMS text messages Depending on and that you have not received a registration message from the wireless network, register your BlackBerry® device is connected to a wireless coverage area. Press the Menu key. Verify that your wireless service plan, this feature might not be supported. User Guide Messages • If you have selected...

User Guide - Page 140

... might not be available on your device or might not be able to configure your wireless service provider. Depending on your wireless service provider, the Internet Browser configuration might use the BlackBerry Browser configuration to browse the Internet and your browsing experience. On the Home screen or in a folder, click the Options icon. 2. Click Save Options. Click...

User Guide - Page 146

..., this prompt, in the device memory is turned on, you cannot stream songs or videos with the browser configuration that your BlackBerry® device is connected to WAP for bookmarks. For more information, contact your wireless service provider or administrator. To stop receiving this feature might not support the size or file format...

User Guide - Page 181

... On the Home screen or in a wireless coverage area. Turn off wireless coverage notification, set to Off. 179 ...BlackBerry® device flashes different colors to a Bluetooth® enabled device. Click Save. Press the Menu key. 5. Blue: Your device is connected to On. If you using your device with a smart card, your device is low. Amber: The battery power level for wireless...

User Guide - Page 210

...your device To perform this task, your email account must use a BlackBerry® Enterprise Server that uses the BlackBerry® Internet Service, to prevent messages from this feature. On the Home screen,... Security Wipe. 4. Press the Menu key. 3. If you are not reconciling over the wireless network Try performing the following actions: • To delete data from your device. Click Purge...

User Guide - Page 211

... not synchronizing over the wireless network, 206 Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the contact list, calendar, task list, and memo list. • If you use the BlackBerry® Internet Service, you must...

User Guide - Page 234

User Guide Applications Troubleshooting I cannot add, update, or return to the previous version of an application Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your device has enough memory to add or update the application. 232

User Guide - Page 240

... networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for wireless coverage 1. BlackBerry device BlackBerry® Tour™ 9630 smartphone Networks • CDMA (including 1xEV-DO) • GSM® (including GPRS, EDGE) • UMTS® (including HSPA) Turn...

User Guide - Page 241

... is set up for Available Networks. 5. Click a wireless network. 6. Click Select Network. 7. To connect to your BlackBerry® device must include this service and your wireless service provider's wireless network again, change the Network Selection Mode field to BlackBerry services such as email messaging and internet browsing are not available (you travel internationally. Three...

User Guide - Page 313

.... • Redistributions in source and binary forms, with the distribution. • Neither the name of the University of Cambridge nor the name of Cambridge. BlackBerry® Tour™ 9630 smartphone model number: RCF71CW or RCF72CW Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum...

Getting Started Guide - Page 5

Setting up your all-in-one mobile solution. Simply charge the battery and complete the setup wizard. After you learn the basics quickly. 3 Get ready to experience the freedom and connectivity of your BlackBerry® Tour™ smartphone is easy. Welcome to explore the features on your device. This guide provides tips and instructions...

Blackberry Knowledge Base Results

• KB04828-"HTTP Error 503: Service Unavailable" is displayed when attempting to visit a webpage on the BlackBerry smartphone
  ... the BlackBerry smartphone user account, follow these steps: User Configuration Select the desired BlackBerry smartphone user's account. The web site that the Default Browser is set to Internet Browser The BlackBerry Mobile Data System (BlackBerry MDS) is not available. Turn on for the BlackBerry Enterprise Server and the BlackBerry smartphone user account. Display the...
• KB03892-Differences in browsers on the BlackBerry smartphone
  ... the BlackBerry smartphone. Exchange BlackBerry Enterprise Server 2.2 to view a specific web page using the browser, visit the Mobile Browsing playlist in the BlackBerry YouTube channel. Lotus® Domino® The Internet Browser is provided by the service provider. KB03710 The Internet Browser icon does not appear on the BlackBerry smartphone KB03892 06-14-2010 BlackBerry®...
• KB02472-"Unable to connect to the selected MDS server" error appears when the BlackBerry Browser is used to browse to any website
  ... Desktop Engine (MSDE) server is preventing the BlackBerry Mobile Data Service from sending or receiving messages. Alternatively, the Internet Browser may prevent the BlackBerry smartphone from retrieving the Extensible ...content filtering or turn on the BlackBerry Enterprise Server. Resolution 8 Contact the wireless service provider to have a valid MDS service book entry on your device,...

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